Illustrator KERN_PROTECTION Crash
Illustrator CS5 is crashing for me.
It's one of those KERN_PROTECTION_FAILURE crashes, and it's at 0x0000000000.
It's not my RAM. That's not the problem. This is the ONLY application that does this nonsense. Absolutely everything else works flawlessly. Deleting all of the relevant additional Illustrator files doesn't help.
Any suggestions?
It's one of those KERN_PROTECTION_FAILURE crashes, and it's at 0x0000000000.
It's not my RAM. That's not the problem. This is the ONLY application that does this nonsense. Absolutely everything else works flawlessly. Deleting all of the relevant additional Illustrator files doesn't help.
Any suggestions?
Comments
What are the first few lines after the Thread 0 crashed statement? Also does this happen as soon as you open the application, trying to open a file, or when it's in use? Try doing a repair permissions too. Has it just started doing this or did it do this since upgrading from CS4? If it's since upgrading, you can try reinstalling the suite but make sure to remove the Adobe folder in /Library/Application Support.
Here's the first block after that line:
0 ...ustrator.plugins.SVG Format\t0x22669ff6 PluginMain + 168908
1 ...ustrator.plugins.SVG Format\t0x226434d0 PluginMain + 10406
2 ...ustrator.plugins.SVG Format\t0x22640cd4 PluginMain + 170
3 com.adobe.illustrator \t0x006c282e AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3698310
4 com.adobe.illustrator \t0x006be993 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3682283
5 com.adobe.illustrator \t0x006c6656 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3714222
6 com.adobe.illustrator \t0x006c6716 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3714414
7 com.adobe.illustrator \t0x001b4b46 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1671922
8 com.adobe.illustrator \t0x006c716b AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3717059
9 com.adobe.illustrator \t0x006c0a23 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3690619
10 com.adobe.illustrator \t0x001b3280 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1665580
11 com.adobe.illustrator \t0x001b4a1d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1671625
12 com.adobe.illustrator \t0x0010af6a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 976662
13 com.adobe.illustrator \t0x0004f59d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 208201
14 com.adobe.illustrator \t0x0005015e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211210
15 com.adobe.illustrator \t0x0004f8e4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 209040
16 com.adobe.illustrator \t0x0010a5cd AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 974201
17 com.adobe.illustrator \t0x000cc97e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 721194
18 com.adobe.illustrator \t0x00003346 0x1000 + 9030
Yep, when it's first opening. It doesn't even pull up the hideous loading image, it just crashes after a few bounces. It started doing this just a few days ago. It had been working fine previously. My upgrade from CS4 was a clean installation.
It mentions the SVG plugin. You can try moving it out of the illustrator plugins folder. Try moving /Applications/Adobe Illustrator CS5/plug-ins/illustrator formats/SVG File Format.aip onto the desktop or some other folder.
That it does. And lo and behold, we're up and running. I'll just keep that deleted for now. I can't imagine a use for it for my purposes. Thanks for the help!
Why do applications cause a kernel protection failure? Graphics device driver issue?
It's when the application tries to access a sector of RAM that is protected by the OS. In this case, it was the very first location in RAM, which no application should be able to access.