iMac DV modem not responding

josephgjosephg
Posted:
in Genius Bar edited January 2014
I finally got my iMac DV 400 running again (problem seems to have been bad RAM).



But after completely reinstalling OS 9 from the original System Install disc, I have a problem with the modem. When I try to connect via Remote Access, I get the following message...



The connection attempt failed: An unexpected

Open Transport error occurred.



There may be insufficient memory to connect

or a problem with the port selection in the

Modem control panel.



In the Modem control panel, I can choose the internal modem, but am unable to select a port...



Connect via: <no serial ports available>



What's going on, and how do I fix this?

Comments

  • Reply 1 of 3
    pevepeve Posts: 518member
    [quote]Originally posted by josephg:

    <strong>(...)When I try to connect via Remote Access, I get the following message...



    The connection attempt failed: An unexpected

    Open Transport error occurred.



    There may be insufficient memory to connect

    or a problem with the port selection in the

    Modem control panel.



    In the Modem control panel, I can choose the internal modem, but am unable to select a port...



    Connect via: &lt;no serial ports available&gt;



    What's going on, and how do I fix this?</strong><hr></blockquote>





    if your p-ram got zapped maybe your prefs got lost.

    i would check all internet/network related controlpanels:

    -modem

    -remote access

    -appletalk

    -tcp/ip
  • Reply 2 of 3
    josephgjosephg Posts: 111member
    I've tried checking the control panels for



    remote access

    tcp/ip

    appletalk



    and set them up like I have with this Powerbook (which, of course, is connecting successfully).



    But with the Powerbook, I can select "Internal Modem" next to "Connect via:" in the Modem control panel. I don't have this option with the iMac. I should have the option, though, right?



    Why isn't the modem registering? It's like the iMac doesn't know it's there.
  • Reply 3 of 3
    josephgjosephg Posts: 111member
    OK, I took it in for repair. It turns out that the modem just needed to be reseated. Must have come loose when I shipped it.

    Hopefully this is the end of my iMac woes (giving it to Mom and Dad and want it to be in tiptop shape).

    Cheers,

    JG
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