Tim Cook talks social advocacy, Apple News curation, more in interview
In an interview that kicked off Fortune's CEO conference on Monday, Apple CEO Tim Cook discussed the company's penchant for wading into the sometimes murky waters of social advocacy, as well as other areas typically avoided by corporate America.
Speaking to Fortune executive editor Adam Lashinsky, Cook shared a truism he often repeats when talking about Apple's wont to involve itself in issues seemingly disparate to commercial success. He said Apple, like any other company, is a collection of people, and just as people should have values, so should a company.
Cook added that Apple has always stood for effecting change, and for the executive, that can only happen by speaking out on key issues. That said, Apple limits its commentary to areas where it can add value.
"I don't want Apple to be another talking head, we should only speak when we have certain knowledge to bring to the subject," Cook said. "I always ask myself, 'Do we have standing, do we have a right to talk about this issue?'"
As applicable to non-commercial issues, Cook believes Apple's expertise lies in five main areas: education, privacy, human rights, immigration and the environment. Apple's contributions to three -- education, privacy and the environment -- are well recognized, but what it can contribute to human rights and immigration is less clear. Cook attempted to clarify today.
The company has for years pushed its dedication to educators and students, a strategy that was reinvigorated at a recent media event in Chicago. Privacy has also been an field of increasing interest for Apple, which sparked a wider "encryption debate" when it refused an FBI request to assist in the unlocking of an iPhone connected to 2016's San Bernardino terror attack. Apple's dedication to the environment is well documented, and the company in April announced its operation runs completely on renewable energy.
Taking on immigration, Cook said there are over 300 employees on DACA and several thousand with H1B visas.
"This gives us both a perspective to share about the importance of having people with different points of view when you're running a global company with global customers, but also it gives you a bit of perspective of what life is like," Cook said, adding that a company can never really achieve complete diversity. "We have a lot of different people from a lot of different places, and we are accepting of people from everywhere. So we think we have something to offer about talking about that kind of environment."
Cook dovetailed that thought into human rights, saying dignity and respect is at the core of the issue.
The executive pointed out that Apple does not involve itself in the politics of social issues, but instead seeks to change policy. Apple works with representatives on both sides of the aisle to push its agenda forward, whether it be on immigration or tax reform.
As for when Apple chooses to speak out, Cook said there is no strict formula or strategy in place. Apple speaks out when an event or scenario is not consistent with its core values. Such was the case when Cook was asked last week about the Trump administration's decision to separate families attempting to cross the U.S. border, a practice the executive called "inhumane."
On the general topic of advocacy, Cook addressed critics who believe a CEO should focus solely on business matters, suggesting social advocacy and similar pursuits are wastes of time.
"I don't really think the vast majority of people want that," he said. "And quite frankly, for the CEO of Apple, whether it's me or someone else, you're never going to fulfill your mission of changing the world in today's environment by doing that. You're not going to do all that you can do by staying quiet."
Moving on to privacy, Cook said Apple's view of the topic was borne from its values, which then informed the current business model. Apple "felt very strongly" about consumer privacy from the onset and took an especially critical stance on collecting public data for commercial means.
"We could see, not the specific details, but we could that the building of the detailed profile of people likely would result in significant harm over time, that it could be used for too many nefarious things," he said. "And we think that people in today's environment have a full view of who has what, and how much of their lives has been opened to commercial entities and public entities."
Lashinsky segued into Apple's Monday announcement that it will host a curated Apple News section covering the 2018 Midterm Elections. Unlike Google and Facebook, which rely on algorithmic curation, Apple's solution is powered by human editors and reporters who select and write exclusive articles about timely election topics.
"We saw that news was kind of going a little crazy," Cook said. "It doesn't mean that people that use an iPhone have to only use Apple News to get their news, you can go anywhere you want to, obviously. You can put all kinds of different apps on there, but for Apple News we felt that top stories should be selected by a human."
According to Cook, curated Apple News content will not be selected to trumpet a particular political slant, nor will articles be chosen for their potential to garner reactions. Instead, the service is looking for content from a wide variety of outlets that "has a reason to be out there." Cook promised all viewpoints will be covered, from conservative to liberal to centrist.
Apple intends to roll out curated coverage to other subjects over time, Cook said.
The CEO also fielded a few questions about Screen Time, the new usage monitoring and management feature set to debut with iOS 12 this fall. The tool provides users a detailed overview of device and app usage, while presenting options to limit user access, modify notification settings and more. Cook said Apple has been working on the feature for some time, denying assumptions that its inclusion is a response to investor groups calling for a solution to "device addiction."
"I think it's become clear to all of us that some of us are spending too much time on our devices," he said. "What we've tried to do is then think through, pretty deeply, how can we help with that, because honestly we've never wanted people to over use our products. We're not about usage, we want people to be empowered from them and to be able to things they couldn't do otherwise."
Arriving at a workable feature was difficult because the use cases for iPhone and iPad are vast and varied. Unlike health parameters, for example 30 minutes of working out per day leads to a healthier lifestyle, determining an ideal norm for Screen Time varies from person to person. For that reason, Apple is building in tools that allow users to decide what best suits their needs based on granular usage monitoring.
Speaking on short-term versus long-term planning, Cook said it is a CEO's duty to think longterm. He urged chief executives to put stock prices aside and focus on far off goals. For Apple, its large investments have been made looking 7 to 10 years out, Cook said.
Finally, Lashinsky asked Cook how long he plans to remain as Apple's CEO, a question that elicited an expectedly cagey reply.
"It's a privilege of a lifetime to be at Apple and lead the company," he said. "Hopefully I've got some good time left."
Speaking to Fortune executive editor Adam Lashinsky, Cook shared a truism he often repeats when talking about Apple's wont to involve itself in issues seemingly disparate to commercial success. He said Apple, like any other company, is a collection of people, and just as people should have values, so should a company.
Cook added that Apple has always stood for effecting change, and for the executive, that can only happen by speaking out on key issues. That said, Apple limits its commentary to areas where it can add value.
"I don't want Apple to be another talking head, we should only speak when we have certain knowledge to bring to the subject," Cook said. "I always ask myself, 'Do we have standing, do we have a right to talk about this issue?'"
As applicable to non-commercial issues, Cook believes Apple's expertise lies in five main areas: education, privacy, human rights, immigration and the environment. Apple's contributions to three -- education, privacy and the environment -- are well recognized, but what it can contribute to human rights and immigration is less clear. Cook attempted to clarify today.
The company has for years pushed its dedication to educators and students, a strategy that was reinvigorated at a recent media event in Chicago. Privacy has also been an field of increasing interest for Apple, which sparked a wider "encryption debate" when it refused an FBI request to assist in the unlocking of an iPhone connected to 2016's San Bernardino terror attack. Apple's dedication to the environment is well documented, and the company in April announced its operation runs completely on renewable energy.
Taking on immigration, Cook said there are over 300 employees on DACA and several thousand with H1B visas.
"This gives us both a perspective to share about the importance of having people with different points of view when you're running a global company with global customers, but also it gives you a bit of perspective of what life is like," Cook said, adding that a company can never really achieve complete diversity. "We have a lot of different people from a lot of different places, and we are accepting of people from everywhere. So we think we have something to offer about talking about that kind of environment."
Cook dovetailed that thought into human rights, saying dignity and respect is at the core of the issue.
The executive pointed out that Apple does not involve itself in the politics of social issues, but instead seeks to change policy. Apple works with representatives on both sides of the aisle to push its agenda forward, whether it be on immigration or tax reform.
As for when Apple chooses to speak out, Cook said there is no strict formula or strategy in place. Apple speaks out when an event or scenario is not consistent with its core values. Such was the case when Cook was asked last week about the Trump administration's decision to separate families attempting to cross the U.S. border, a practice the executive called "inhumane."
On the general topic of advocacy, Cook addressed critics who believe a CEO should focus solely on business matters, suggesting social advocacy and similar pursuits are wastes of time.
"I don't really think the vast majority of people want that," he said. "And quite frankly, for the CEO of Apple, whether it's me or someone else, you're never going to fulfill your mission of changing the world in today's environment by doing that. You're not going to do all that you can do by staying quiet."
Moving on to privacy, Cook said Apple's view of the topic was borne from its values, which then informed the current business model. Apple "felt very strongly" about consumer privacy from the onset and took an especially critical stance on collecting public data for commercial means.
"We could see, not the specific details, but we could that the building of the detailed profile of people likely would result in significant harm over time, that it could be used for too many nefarious things," he said. "And we think that people in today's environment have a full view of who has what, and how much of their lives has been opened to commercial entities and public entities."
Lashinsky segued into Apple's Monday announcement that it will host a curated Apple News section covering the 2018 Midterm Elections. Unlike Google and Facebook, which rely on algorithmic curation, Apple's solution is powered by human editors and reporters who select and write exclusive articles about timely election topics.
"We saw that news was kind of going a little crazy," Cook said. "It doesn't mean that people that use an iPhone have to only use Apple News to get their news, you can go anywhere you want to, obviously. You can put all kinds of different apps on there, but for Apple News we felt that top stories should be selected by a human."
According to Cook, curated Apple News content will not be selected to trumpet a particular political slant, nor will articles be chosen for their potential to garner reactions. Instead, the service is looking for content from a wide variety of outlets that "has a reason to be out there." Cook promised all viewpoints will be covered, from conservative to liberal to centrist.
Apple intends to roll out curated coverage to other subjects over time, Cook said.
The CEO also fielded a few questions about Screen Time, the new usage monitoring and management feature set to debut with iOS 12 this fall. The tool provides users a detailed overview of device and app usage, while presenting options to limit user access, modify notification settings and more. Cook said Apple has been working on the feature for some time, denying assumptions that its inclusion is a response to investor groups calling for a solution to "device addiction."
"I think it's become clear to all of us that some of us are spending too much time on our devices," he said. "What we've tried to do is then think through, pretty deeply, how can we help with that, because honestly we've never wanted people to over use our products. We're not about usage, we want people to be empowered from them and to be able to things they couldn't do otherwise."
Arriving at a workable feature was difficult because the use cases for iPhone and iPad are vast and varied. Unlike health parameters, for example 30 minutes of working out per day leads to a healthier lifestyle, determining an ideal norm for Screen Time varies from person to person. For that reason, Apple is building in tools that allow users to decide what best suits their needs based on granular usage monitoring.
Speaking on short-term versus long-term planning, Cook said it is a CEO's duty to think longterm. He urged chief executives to put stock prices aside and focus on far off goals. For Apple, its large investments have been made looking 7 to 10 years out, Cook said.
Finally, Lashinsky asked Cook how long he plans to remain as Apple's CEO, a question that elicited an expectedly cagey reply.
"It's a privilege of a lifetime to be at Apple and lead the company," he said. "Hopefully I've got some good time left."
Comments
Nor should it try.
Hmm.
Who wants to bet that Screen Time comes to 10.15 Death Valley next year? Alongside a related announcement that “the Mac as we know it is ending,” that is. Then again, there’s still not even iCloud syncing of alarms and timers between OS X and iOS…
I find it refreshing that a CEO would talk about what makes the company tick and pretty well everything apart from the product line.
The ethics of a company are important to me. That's why I now avoid having to use Google or Amazon if at all possible.
Tim Cook appearing in images like this has the potential of alienating half the US population from doing business with Apple (it could equally swing the other way if he appeared as actively supporting the other candidate during an election campaign.)
For the international customer base it could be even worse as a large section of the world has a very different view of US political "leadership" than the US domestic one. Very many places the US is seen as an aggressor, and for a brand to associate themselves with the political leadership could be catastrophic.
I also often hear Apple being dubbed a "gay brand", and even here where gay marriages has been a legal fact for almost 25 years, a lot of people (including businesses) won't be seen alive with, or be seen as supporting that brand because of that. That goes all they way up to telco management and large brand chains. Even media will (consistency) prefer to show a Samsung product in their images and video clips rather than Apple, which they often find reasons to bash.
https://www.politico.com/story/2016/06/tim-cook-apple-paul-ryan-fundraiser-224554
I don't think it is campaigning for /endorsing an individual politician on a once off basis per se that is the issue, it is more over time being seen as a representative of the views and policies of one major side or the other.
Being regarded as an ally of HRC or DJT, who both are highly controversial and have been so over a long time, is much more problematic than a CEO doing a one off event with a relatively unknown politician at a local level event. – Particularly when it does not spill over to the international area in which Apple operates.
Support for HRC will automatically spill over to the international because of her long, controversial (or even hated) role. Support for DJT now would easily escalate/deteriorate to the same.
The real dilemma is whether employees who have values that are not part of the modality of the organization are allowed to remain within the organization. Legally they may be protected, but culturally they may be ostracized and persecuted using standard company policies that have a great deal of subjectivity built into them. As I've said before, the CEO establishes and owns the culture, so Tim Cook's real test of leadership will come down to how the culture that he fosters accepts individuals who hold different yet benign values that are not in line with the cultural modality of Apple.
And I’m happy for it. I’m more likely to buy Apple products and services for it.
Nuts. That isn’t clear at all. Strongly disagree.
So what are you saying? Apple should stop standing up for equal rights for all because people in your country are hateful bigots?
What he does on his private time is one thing, but not in the name of the company and the brand.
Preserving the integrity of Apple's brand and reputation is more important than the sexuality of some employees.