Norton won't repair disk

Posted:
in Genius Bar edited January 2014
I have an additional internal Western Digital Caviar 180GB drive installed in my dual 1.42 machine. I've run Norton Disk Doctor on it over and over again and still get the same Major Error notification despite it telling me all problems were fixed each time.



This is the report:



Check Disk Information

A major error was found in the Volume Header Block.

The Catalog B-tree clump size is invalid.

(6,1,12)

The problem was fixed.



A major error was found in the Alternate Volume Header Block.

The Catalog B-tree clump size is invalid.

(6,2,12)

The problem was fixed.





Disk Information for: mediadisk 2

Volume Size: 167.7 GB

Allocation Blocks start at sector: 0

Allocation Block Size: 4K

Mounted: Yes

Driver Installed: Yes

Partition Map Style: New style (IM V)

Partition Size: 167.7 GB

Media Type: ATA Device

Total Sectors of the device: 351651888

Physical Sector Size: 512 bytes

Partition Name: mediadisk

Partition Type: Apple_HFS

Partition Valid: Yes

Is HFS/HFS+ Partition: Yes

Partition Number: 2

Total Partitions: 3

Starting Sector of Partition: 64

Number of Sectors in Volume: 351651816

Comments

  • Reply 1 of 8
    airslufairsluf Posts: 1,861member
  • Reply 2 of 8
    jasonfjjasonfj Posts: 567member
    I've tried 30 time now, and there's no change in the report...



    I've taken all the files off, so what's the best way to re-format it and start again?
  • Reply 3 of 8
    aquafireaquafire Posts: 2,758member
    Jasonfj,

    Once upon a time you could put almost any old version of Norton into a mac & it would do the job neatly and without too much fuss.

    Over the years Norton has become bloatware with lots of idiocyncracies including only running in relation to the system/mac that was appropriate for such & such a model.

    This has led to forcing people to buy newer copies of norton to "match" their macs & O/s systems.

    It then becomes a matter of compatability

    So my question to you would be

    ( A ) Which mac are you running?

    ( B ) What O/s version ?

    ( C ) What version of Norton's Disk Doctor ?



    It could be a programme thing but I will hold back on that for the moment.



    If in case you want to wipe the disk, I suggest you do a " low level format " followed by a " zeroing of all data "

    \
  • Reply 4 of 8
    jasonfjjasonfj Posts: 567member
    Dual G4 1.42GHZ

    OS 10.2.5

    Norton 7.0.3







    And how do I do a low level zero everything format?
  • Reply 5 of 8
    aquafireaquafire Posts: 2,758member
    Jason



    I had troubles with the latest Norton works 2. It kept crashing on my machine. Nortons finally admitted to the problem after much arm twisting & legal threats.

    They posted me a new version just two weeks ago, thats how recent the problem was.

    Interestingly, I did some other research & found that

    IDE type drives work around blocks not by eliminating them, but locking them out of the way.

    Start up from Nortons then go to Drive Set up functions (on hard-drive not the disk ) & select option zero all data.

    The second option is to use disk wipe from Norton.

    But with either you will loose all data.

    Apparently, the other thing with the later drives such as yours, is that such "blocks" are actually isolated from the system rather than steamrolled with zeros. \
  • Reply 6 of 8
    jasonfjjasonfj Posts: 567member
    So i formatted with "zero all data" and then ran Norton.



    Same report still.
  • Reply 7 of 8
    airslufairsluf Posts: 1,861member
  • Reply 8 of 8
    aquafireaquafire Posts: 2,758member
    The only other solution short of admitting defeat is to try FWB's Disk-Warrior.

    It may not cure the problems you are having, but because it comes at Block disk problems in an entirely different way to that of Norton, there is a good possibility that it will be able to cure you hard-drive woes.

    Good luck

    \
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