Software update not working

Posted:
in Genius Bar edited January 2014
Got a friend with an iBook (same one in this thread) running 10.2.x and everytime she tries to run software update it throughs up an error (something about "encountering a problem" I think, but I'm not 100% sure). It's a real pain, because she's a bit behind on updates because of it. Anybody got any suggestions?
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