help! dead iPod!

Posted:
in Genius Bar edited January 2014
i think i dropped my iPod. (5g)



When I try to start it up I get the apple, then an os-9 looking folder with a triangular caution sign on it.





When I try to mount it, it mounted once, then refuses to. It always beachballs the finder/itunes when i plug it in.



when i tried to use the software restore to take it back to factory condition (the only option available, as it registers as being attached but not mounted) - it beachballs the ipod update utility thingy.



help!?
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