Need Help for Friend!
Hi all!
I need some help/advise for a friend who bought his first Mac and is having problems with Apple.
He is a college student who just purchased a refurbished 12" 867 PowerBook along with an Airport Extreme Card. He went to install the card into his machine and found that antenna cable connector along with a bit of the cable was missing.
He contacted Apple and they at first informed him all he would have to do is send the machine back to them and they would fix it. After getting back in contact with Apple they are informing him that they will not fix his machine. They say that his machine passed the quality assurance for refurbished machines and hence it cannot be claimed as a dead on arrival machine.
All they will tell him is that he can send it back to them and get it fixed for ~$700 or to return it (at his expense) with a 10% restocking fee totaling around $200.
Can anybody suggest where my friend can go from here? After telling him for so long he should buy a Mac i feel somewhat responsible for his current predicament.
Thanks in advance for your time and help.
No New Info Guy
I need some help/advise for a friend who bought his first Mac and is having problems with Apple.
He is a college student who just purchased a refurbished 12" 867 PowerBook along with an Airport Extreme Card. He went to install the card into his machine and found that antenna cable connector along with a bit of the cable was missing.
He contacted Apple and they at first informed him all he would have to do is send the machine back to them and they would fix it. After getting back in contact with Apple they are informing him that they will not fix his machine. They say that his machine passed the quality assurance for refurbished machines and hence it cannot be claimed as a dead on arrival machine.
All they will tell him is that he can send it back to them and get it fixed for ~$700 or to return it (at his expense) with a 10% restocking fee totaling around $200.
Can anybody suggest where my friend can go from here? After telling him for so long he should buy a Mac i feel somewhat responsible for his current predicament.
Thanks in advance for your time and help.
No New Info Guy
Comments
HTH.
Each unit is fully tested (including full burn-in testing); refurbished with replacement parts for any defective modules identified in testing; put through a thorough cleaning process and inspection; repackaged (including appropriate manuals, cables, new boxes, etc.), and given a new refurbished part number and serial number. Each unit is also placed into a Final QA inspection prior to being added to sellable refurbished stock. Refurbishment Procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures.
Hence since it went through the extensive refurb process there is no possibility that it was shipped in this state and hence he must have done it himself when trying to install the card. And therefore since he "did it himself" it is not covered by warranty.
In Apple's point of view there is NO possiblility that this was missed.
Thanks for the reply though!