help! cloud on 13" macbook screen
I'm a new (and therefore challenged) Apple user and college student who bought a 13" Macbook in August. In September, a whitish cloud appear towards the right of center on the screen. The cloud grew larger and extended towards the corners of the screen over time. According to a tech at the Apple Store, the pixels are not dead. Otherwise, my Macbook functions normally (and quite well, might I add).
I waited until my winter break to return it to the manufacturer to have it repaired. Unfortunately, I got an e-mail telling me that the cloud on the screen is caused by water damage, and therefore isn't covered under warranty, resulting in an approximately $800 charge.
I'm very sure that I've never exposed the keyboard, screen, or other components to water. Is there any way I could argue against water damage? Has anyone experienced something of this sort?
Any help is greatly and sincerely appreciated! I must call Apple Care back on the 2nd to approve or disapprove the repair.
I waited until my winter break to return it to the manufacturer to have it repaired. Unfortunately, I got an e-mail telling me that the cloud on the screen is caused by water damage, and therefore isn't covered under warranty, resulting in an approximately $800 charge.
I'm very sure that I've never exposed the keyboard, screen, or other components to water. Is there any way I could argue against water damage? Has anyone experienced something of this sort?
Any help is greatly and sincerely appreciated! I must call Apple Care back on the 2nd to approve or disapprove the repair.
Comments
Have you tried heating up the screen e.g blowing a hairdryer on it?
Thank you so much.