.Mac / Mobile Me account vanished
Hello,
My Dad's .Mac account has suddenly denied him access. I know there has been a lot of Mobile Me problems recently, but have any been reported today?
On webmail, I get: 'Invalid member name or password.'
More worrying is the response from the 'Password Retrieval' page. On sending the username, it returns:
(Yes the question marks are displayed!)
Has anyone had a similar problem recently? (This is not a account payment issue.)
What is the best way to contact Apple to report this problem?
Shame, it is my Dad's account, I recommended Apple to him and I've always been singing their praises. Got a bit of egg on my face now.
Any advice would be appreciated.
Thanks.
My Dad's .Mac account has suddenly denied him access. I know there has been a lot of Mobile Me problems recently, but have any been reported today?
On webmail, I get: 'Invalid member name or password.'
More worrying is the response from the 'Password Retrieval' page. On sending the username, it returns:
Quote:
My Info: Cannot Verify Account
We apologize but we are unable to verify your account information online.
??????????????????????????????????????
My Info: Cannot Verify Account
We apologize but we are unable to verify your account information online.
??????????????????????????????????????
(Yes the question marks are displayed!)
Has anyone had a similar problem recently? (This is not a account payment issue.)
What is the best way to contact Apple to report this problem?
Shame, it is my Dad's account, I recommended Apple to him and I've always been singing their praises. Got a bit of egg on my face now.
Any advice would be appreciated.
Thanks.
Comments
However, this does not explain the VERY POOR response of the 'Password Retrieval' page.