Can't open/view photos on iPad2

Posted:
in Genius Bar edited January 2014
My cousin in Italy has an iPad2. She is unable to view and/or open any photos we e-mail her. She just gets text. I never had to do anything with my MacBook or MacBook Pro or iPad to view/open photos. Any idea as to what might be causing the problem and what can be done to correct it? Thanks, Maria

Comments

  • tallest skiltallest skil Posts: 39,982member
    Please don't make duplicate threads about a single topic.



    You're certain you're properly attaching these images? You're certain they're in a format that the iPad can read?
  • maria255maria255 Posts: 32member
    Quote:
    Originally Posted by Tallest Skil View Post


    Please don't make duplicate threads about a single topic.



    You're certain you're properly attaching these images? You're certain they're in a format that the iPad can read?



    Sorry. I was not aware I could not have duplicate threads. The images are coming from MacBooks, MacBook Pros and other iPads. So I assume that they are going out in a formate that the iPad can read.
  • maria255maria255 Posts: 32member
    Quote:
    Originally Posted by Maria255 View Post


    Sorry. I was not aware I could not have duplicate threads. The images are coming from MacBooks, MacBook Pros and other iPads. So I assume that they are going out in a formate that the iPad can read.



    Any one???
  • tallest skiltallest skil Posts: 39,982member
    So what does she see in the e-mail? The 'broken image' placeholder image? Just white? Something that looks like an attachment but when opened has the iPad pop up with a window that says something about it being the wrong format or a corrupted file?
  • showtimeshowtime Posts: 16member
    Quote:
    Originally Posted by Maria255 View Post


    My cousin in Italy has an iPad2. She is unable to view and/or open any photos we e-mail her. She just gets text. I never had to do anything with my MacBook or MacBook Pro or iPad to view/open photos. Any idea as to what might be causing the problem and what can be done to correct it? Thanks, Maria



    Do the image files that you send her have extensions, like "imagename.jpg"? If so, what extensions do they have?
  • maria255maria255 Posts: 32member
    Quote:
    Originally Posted by Showtime View Post


    Do the image files that you send her have extensions, like "imagename.jpg"? If so, what extensions do they have?



    I don't know for sure .... I will check with her and get back to you. Thank you so much for your response. It is greatly appreciated!
  • maria255maria255 Posts: 32member
    Quote:
    Originally Posted by Tallest Skil View Post


    So what does she see in the e-mail? The 'broken image' placeholder image? Just white? Something that looks like an attachment but when opened has the iPad pop up with a window that says something about it being the wrong format or a corrupted file?



    I don't know for sure .... I will check with her and get back to you. Thank you so much for your response. It is greatly appreciated!
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