Yes why anyone uses them is beyond me. Their customer service attitude lousy (and thats if you get someone who speaks good English). And thats my experience as a prospective business customer, I dread to think how they treat customers who they've already lured into their web
People should be hired because they are the best skilled / experienced for the job. Their sex, sexuality or skin colour is irellevant. Thats true non discrimination. So called 'positive discrimination' is just as bad as negative discrimination.