Same can be said about the police judging an entire class of citizens based on a few bad ones, without justification. Yet they get away with it all the time. No one is saying they can do a better job than the police, they simply want the bad cops to be held accountable for their crimes.
"CEO Tim Cook will often point out how well Apple ranks in customer satisfaction, noting that that factor drives customer loyalty, repurchase rats, and commerce within the iOS ecosystem."
Didn't know they sell rats.