"Apple representatives boosted issue resolution rates to 99 percent". I don't think the 'top 24' listed even come close to this number, at least any of the ones that I have dealt with. As far as wait times increasing - this is all related to overwhelming demand for products. I have never had a problem with Apple service. I have no idea how they scored this but I smell a rat.
8/27/15 at 5:26pm