Has the Times checked out the workers at Amazon warehouses? They talk about Verizon and ATT store workers, and the fact they get commission, but of course those workers have many other phones to sell, and are given bonuses to sell particular devices. And what about the old school choice, "if you don't like your job, get a different job!" Its not like these folks would be leaving $100,000 jobs. Its freakin retail! Go get a different retail job!