It's funny how these companies, including Apple, have never asked the question, "Who gives a shit about the customers?" in these back and forth high school-level antics.
That I can't get the Sony e-reader or Sony music because these "whiners" can't come up with a solution to a non-technical issue is a bunch of mackerel paste.
"Bob, you've been an engineer on the OS X team for 5 years now. However, your performance has suffered as of late. I suggest a move into the Apple Store Engineering Department. You'd be responsible for designing doorknob-less doors, hingeless cabinets, and invisible mirrors."