You mean he checks out what an email suggest.He didn't implement the change because of the email.He checked out the the issue because of the email then implemented the change because the on-hold music was crap.
2 weeks ago, I was searching for a restaurant on my iPhone. It showed up 2 block west of the actual location.
I reported it as incorrect and put it in the correct location. Maps asked if I wanted to be notified when it was fixed. I tapped yes and I was notified the next day it had been corrected and it really was corrected!