Arrange a repair for your iPod online. If the iPod is faulty then that is all you need to return for repair/replace. The site is http://depot.info.apple.com/ipod/ I would also complain to the store's manager and/or Apple customer services. The person you have dealt with is not following correct procedures for iPod warranty repair. You would only be asked for all accessories and packaging if you were entitled to (or demanding) an immediate replacement.
6/25/05 at 8:04am