hey, all you guys missed the key words in the last sentence of JDP's email reply in a comment above: "It is also important to note that the JDPower.com Ratings may not include all information used to determine the overall rankings and J.D. Power awards." ... which is a direct admission that there are some other secret ranking criteria being applied here. we can only speculate what that is since JDP won't say.
11/3/13 at 9:08am