Cheers for clearing this up. So it is normally provided by the retailer/carrier.I think I may be confused though. How can a device suffer a hardware failure if it wasn't either (a) present at time of purchase or (b) damage (not covered by either)? How can a customer prove this if there was no sign of failure before the hardware... well, failed?Thanks for your input.
10/1/12 at 10:04am