I didn't forget Jon Ive. I had hopes for him but he hasn't appeared as spokesman -- and I was expecting him to when he was promoted to upper management. And the few times I've watched him speak, he is the quiet, thoughtful guy, perhaps charming, but decidedly not a salesman. Now, at upper management, they still have to bring in a retail guy. Can they bring somebody in to run retail and ooze enthusiasm, joy, excitement, knows retail, sees the market as it can be?