You can thank the Republicans for softening the standards. The PSC of NY used to hold Verizon to a percentage of over 24 hour outages that they had to be below or get fined. The GOP changed the rules., instead of 24 hours clock time, it became 24 hours business time. The clocked stopped at 5 PM, and didn't run on weekends. A repair that took days would now fall under the 24 hours rule.