It's good to see a corporation slap a shill, apparently valuing overall integrity more than the short-term bottoms line.
However, the terrible writing in the correspondence quoted above is creepy - the stuff of aphasia.
"But how often will you want to zoom into the screen?"
Check out a graph of the demographic shift occurring in the US as the baby boomers age. Shortly, but bulk of computer users will be people with fading vision, arthritic hands, and other issues. They'll pay for an interface that accommodates them and resent any that don't.
I already have clients who've switched to Mac OS simply because zooming is flawless and intuitive. Their answer to your question is "Every...
Well, they've copied everything else they imagine might work, no?
Seriously, you've come up with the one way I might be lured into an MS store. I don't think shirtless alone will do it, though... Maybe low lights, driving music, an open bar, and an hourly wet boxer briefs contest?