Again this is an issue of expectations. They actually held up the delivery and then couldn't make it by the due date. That's a problem. They even listed a delivery time. It's bad customer service to miss a deadline. People had every right to point it out with out being the target of misguided psyco analysis, insults and personal attacks. That's the bottom line.
When people say they are going to do something, people expect it done. They do not want excuses. They just want you to do what you say. The note said delivered by not estimated delivery....Be careful what you say. Expectations are everything
FedEx made a bulk delivery to my office. Apparently a ton of people in my office building preordered. I guess the pre ordering and past history gave apple some clue as to what to expect in terms of demand and to stock the stores accordingly.