Yes the surface is not popular in the tablet arena because of poor tablet software.
The same reason my BB Playbook has failed. The BB Playbook is very good hardware, but it's OS and limited good Apps killed it. I'll have to kill mine and move on to an iPad Mini.
The Surface is an OK mini laptop, but the Netbook market was killed by the iPad. So I'll also be killing my Netbook, when I get that iPad Mini.