I will believe it when I see it. In this day and age I still have to fill out papers on contact, insurance and health information for every doctor a family member is referred to. Hell, even in the same office visit I can explain the issue and story multiple times for each nurse and doctor that steps into the room. "So what why are we here today?" Umm... I just explained it to the nurse a five minutes ago and the papers also explained the reason for the visit.