quadra 610

vonbrick said:

quadra 610 said:

vonbrick said:

quadra 610 said:

vonbrick said:

quadra 610 said:

Apple feels the need to roll over on this one because there’s a segment of consumers that are five, and don’t get the point of the way the iPhone functions under the circumstances as explained by Apple. It’s a total non-issue, but sometimes you have to simply bow to the absurd. 

Why is it so impossible for so many to admit that Apple was wrong here?

There is nothing absurd in trying to figure out why your phone...which worked perfectly yesterday...now slows to a crawl after installing an official update.  This is an issue.  And Apple admitted it today.

They screwed this up not by hobbling functioning phones with an update but by not communicating with their customers what that update may look like after installed.  They admitted it.  And now, they’re gonna try to fix it...as they should.

Stop blaming the customer and let Apple fix this.

1. They weren't actually "wrong." Some folks not liking their design decisions doesn't make them "wrong." Maybe misunderstood, but it's at best a matter of semantic word play than anyone being in the wrong. Apple gave in to "the customer is always right...  even when they don't understand perfectly reasonable motives explained in plain english". And since Apple is all about making consumers happy – often no matter what, they decided to roll over on this one. Probably for the best.

2. "now slows to a crawl after installing an official update." Conclusions drawn from assumptions. Will need to know age of phone, model, how it is being used, its condition, and exactly how many people are experiencing this. Personal anecdotes are of no interest. There's nothing here whatsoever from which to draw any conclusions.

3. They admitted to not making something clear that they thought was already understood. Apple taking responsibility doesn't admit of any actual wrongdoing. It's a business decision. Don't read too much into it. Apple's about making customers happy, even the unreasonable ones. 

4. Customers very often a) don't read, b) don't understand even the most basic, straightforward logic, so yeah, I WILL blame the customer in many cases. But as with children who have patient parents, eventually mum and dad will make it all better. 

5. I'm totally not preventing Apple from fixing this.

There is no actual conspiracy here. No "planned obsolescence" or any other cloak-and-dagger nonsense. Planned obsolescence does not sell new iPhones. New iPhones sell new iPhones. 

They implemented a feature they thought made sense, and which they sincerely believed consumers would benefit from. They then went on to explain it, and given its logic, believed consumers would understand and appreciate same. It turned out differently, but not because of any nefarious activity. 

So, in your mind, until Apple apologized Thursday for not telling anyone about this new feature, any customer who may have had negative experiences with the update was “holding it wrong”...?  It’s all on the customer here, eh?

Tell me:  If this “feature” had been rolled out quietly to Samsung devices with zero fanfare or with just a blip in a release document, would you have applauded the Samsung marketing department for giving the customer exactly what they didn’t know they wanted when they didn’t know they wanted it?  Or would you have pointed and laughed at a complete lack of communication and, worse, a perceived lack of respect for customers?

In response to your first question: yes. Managing performance under certain conditions is both NORMAL and actually DESIRABLE, when the individual understands why it is happening or why it *might* happen. It’s done discreetly and very successfully on other forms of tech hardware without so much as a peep from anyone. 

However, many consumers are uneducated as to this sort of thing and would rather knee-jerk than actually put what literacy they do have to good use. Hence, the plaintive cries for Apple to tell them all their precious innermosts. It’s kind of adorable, actually. “You never talk to me anymore!” 

As to the hypothetical situation in your second paragraph, I normally don’t comment on hypotheticals because they aren’t real and don’t mean anything. But if Samsung had done the same thing I would have understood the reason because...   I already know that performance management of this kind makes sense. 

“Foggyhill” in this discussion has quite nicely nailed the basics of the issue, and better than I have. Refer to their posts for further information.

Nah.  I’ll just leave it at this as we could go back and forth for days and I honestly don’t have the energy.  

There are those who, for some odd reason, feel infatuated enough with this company that they’ll offer a pass or sugarcoat any kind of obvious negative Apple may produce.

There’s only so much, though, that holds up behind the Apple reality distortion field.  You can claim the customer should just be quiet and be happy with what Apple provides.  But it’s becoming crystal clear that our friends in Cupertino screwed the proverbial pooch here simply by not being transparent.  Ya know how we know that today?  Because they admitted it yesterday.  And they’re gonna make it right.  So, good on ‘em.

As for me,  I gotta stay away from “fan” sites and stick with more general tech news outlets.  Reading AI has begun to feel like trying to hang with the annoying clique in junior high school:  You think it’ll work wonders for your social cred but the Nothing But Apple At Any Cost narrative just gives me a headache.

Happy new year.

vonbrick said:

quadra 610 said:

vonbrick said:

quadra 610 said:

Apple feels the need to roll over on this one because there’s a segment of consumers that are five, and don’t get the point of the way the iPhone functions under the circumstances as explained by Apple. It’s a total non-issue, but sometimes you have to simply bow to the absurd. 

Why is it so impossible for so many to admit that Apple was wrong here?

There is nothing absurd in trying to figure out why your phone...which worked perfectly yesterday...now slows to a crawl after installing an official update.  This is an issue.  And Apple admitted it today.

They screwed this up not by hobbling functioning phones with an update but by not communicating with their customers what that update may look like after installed.  They admitted it.  And now, they’re gonna try to fix it...as they should.

Stop blaming the customer and let Apple fix this.

1. They weren't actually "wrong." Some folks not liking their design decisions doesn't make them "wrong." Maybe misunderstood, but it's at best a matter of semantic word play than anyone being in the wrong. Apple gave in to "the customer is always right...  even when they don't understand perfectly reasonable motives explained in plain english". And since Apple is all about making consumers happy – often no matter what, they decided to roll over on this one. Probably for the best.

2. "now slows to a crawl after installing an official update." Conclusions drawn from assumptions. Will need to know age of phone, model, how it is being used, its condition, and exactly how many people are experiencing this. Personal anecdotes are of no interest. There's nothing here whatsoever from which to draw any conclusions.

3. They admitted to not making something clear that they thought was already understood. Apple taking responsibility doesn't admit of any actual wrongdoing. It's a business decision. Don't read too much into it. Apple's about making customers happy, even the unreasonable ones. 

4. Customers very often a) don't read, b) don't understand even the most basic, straightforward logic, so yeah, I WILL blame the customer in many cases. But as with children who have patient parents, eventually mum and dad will make it all better. 

5. I'm totally not preventing Apple from fixing this.

There is no actual conspiracy here. No "planned obsolescence" or any other cloak-and-dagger nonsense. Planned obsolescence does not sell new iPhones. New iPhones sell new iPhones. 

They implemented a feature they thought made sense, and which they sincerely believed consumers would benefit from. They then went on to explain it, and given its logic, believed consumers would understand and appreciate same. It turned out differently, but not because of any nefarious activity. 

So, in your mind, until Apple apologized Thursday for not telling anyone about this new feature, any customer who may have had negative experiences with the update was “holding it wrong”...?  It’s all on the customer here, eh?

Tell me:  If this “feature” had been rolled out quietly to Samsung devices with zero fanfare or with just a blip in a release document, would you have applauded the Samsung marketing department for giving the customer exactly what they didn’t know they wanted when they didn’t know they wanted it?  Or would you have pointed and laughed at a complete lack of communication and, worse, a perceived lack of respect for customers?