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Old 07-15-2009, 01:36 PM   #1
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Apple's iTunes 8.2.1 update kills sync with Palm Pre

Apple released an incremental update to its iTunes software Wednesday afternoon, nixing the Palm Pre's ability to sync with the application.

Last month, Apple warned Pre users that future software updates may kill sync capability with the device. Precentral.net confirmed the impact brought on by iTunes version 8.2.1.

When they unveiled the feature, handset maker Palm boasted about their smartphone's ability to transfer media from iTunes. The feature worked by identifying the smartphone in its hardware ID as an iPod -- a trick Apple warned might not work for long.

"Apple designs the hardware and software to provide seamless integration of the iPhone and iPod with iTunes, the iTunes Store, and tens of thousands of apps on the App Store," Apple warned a document released in June. "Apple is aware that some third-parties claim that their digital media players are able to sync with Apple software. However, Apple does not provide support for, or test for compatibility with, non-Apple digital media players."

When it released the update Wednesday, Apple was vague about what benefits version 8.2.1 offered users.

"iTunes 8.2.1 provides a number of important bug fixes and addresses an issue with verification of Apple devices," was all a release note stated.

It is available from Apple's Web site, and also via system update.

The last iteration, version 8.2 of iTunes, was released June 1. It provided support for the iPhone and iPod touch with the 3.0 OS software upgrade. It also included accessibility improvements and bug fixes.
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Old 07-15-2009, 01:39 PM   #2
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Pre

Apple's attempt to block Pre syncing with iTunes as an iPod?
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Old 07-15-2009, 01:46 PM   #3
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iTunes 8.2.1

Quote:
Originally Posted by theelfismike View Post
Apple's attempt to block Pre syncing with iTunes as an iPod?
Update states:
iTunes 8.2.1 provides a number of important bug fixes and addresses an issue with verification of Apple devices.
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Old 07-15-2009, 01:59 PM   #4
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Originally Posted by theelfismike View Post
Apple's attempt to block Pre syncing with iTunes as an iPod?
I'd say it's quite likely this will break Palm's syncing hack. Now iTunes probably uses more than just USB ID to identify the iPod/iPhone.


Quote:
Originally Posted by AppleInsider
It is available from Apple's Web site, and also via system update.
Commonly known as Software Update?
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Old 07-15-2009, 01:59 PM   #5
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Yea, I guess that's what Pre gets for advertising "$1200 cheaper than a iPhone 2 year contract with AT&T"

My friend has two iPhones, he pays $220 a month. Jesus!

I only pay $10-$20 a month for AT&T voice with their pay as you go.

Got $19 a month broadband.


Glossy screens will errode consumers interest in computers because it makes it harder to see the screen around the reflections.
People forced to use glossy screen computers for long hours will have physical problems eventually. See here
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Old 07-15-2009, 02:11 PM   #6
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Originally Posted by CurtisTheGeek View Post
Update states:
iTunes 8.2.1 provides a number of important bug fixes and addresses an issue with verification of Apple devices.
Well isn't Pre hacking considered an iTunes bug?


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Old 07-15-2009, 02:18 PM   #7
yuusharo
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Originally Posted by AppleInsider View Post
"iTunes 8.2.1 provides a number of important bug fixes and addresses an issue with verification of Apple devices," was all a release note from Apple stated.
This means it doesn't carelessly dump IBEC and IBSS files during your iPhone 3GS restore into /tmp/ or &TEMP* directories. I can already sense the coming pain.... "I followed your guide but it didn't work! I can't jailbreak anymore! WTF unlock doesn't work anymore!"

Its coming guys... Apple's really serious on jailbreaks now. Its a shame, really is.
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Old 07-15-2009, 02:23 PM   #8
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Yea, I guess that's what Pre gets for advertising "$1200 cheaper than a iPhone 2 year contract with AT&T"

My friend has two iPhones, he pays $220 a month. Jesus!

I only pay $10-$20 a month for AT&T voice with their pay as you go.

Got $19 a month broadband.

If he pays 220 a month he is exaggerating or lying.
My bill is $172 and I have two iPhones' and one normal phone.
That includes unlimited texting, which is my biggest complaint. I have downloaded over 5 gigs of data on my phone, but im still charged 30 bucks for sending a few MGb of texts.


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Old 07-15-2009, 02:33 PM   #9
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Yep, it breaks Pre syncing. Search for "#pre" on twitter hehe
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Old 07-15-2009, 02:33 PM   #10
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I'd say it's quite likely this will break Palm's syncing hack. Now iTunes probably uses more than just USB ID to identify the iPod/iPhone.
I wonder if purposely removing it is in Apple’s best interest. I think it may even be in Apple’s best interest to allow other devices to connect to iTunes. My reasoning is two fold.

The app is very common and it’s a key part in the success in the iDevice ecosystem. With so many people using iTunes to manage their music and with the iPod having a monopoly position it’s possible that some places like the EU may look to force Apple to not require iTunes support to use an iDevice. (Hell, they’ve done crazier shit and they don’t have the FairPlay ax to grind to anymore)

Second, If they allow other devices to use iTunes then Apple still has consumers using their app and their iTunes Store, yet they still can’t get videos or apps, which may pull them back to an iDevice in the future. Plus, the iTunes library files and DB are transparent so Palm, albeit with a little effort and cost, could create an app or tie into a 3rd-party app that they can use, bypassing iTunes altogether. While buying a non-iDevice doesn’t benefit Apple, bypassing both Apple’s HW and iTunes benefits them even less; not to mention that Apple has had plenty of time to put the kibosh on the Palm Pre access at this point and haven’t.



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Yea, I guess that's what Pre gets for advertising "$1200 cheaper than a iPhone 2 year contract with AT&T".
But that is if you do a direct comparison of services. Since I don’t support SMS and usually don’t more than the minimum minutes per month the price for the Pre and the iPhone offer services at the same cost of $69/month for me. I also get the phone I want and rollover minutes, which is peace of mind I like (I’m under the impression that Sprint doesn’t offer that and I don’t feel like looking it up).
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Old 07-15-2009, 02:34 PM   #11
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Apple itunes 8.2.1 update doesn't work with palm pre

Bloomberg report
*APPLE ITUNES 'DISABLES DEVICES FALSELY PRETENDING TO BE IPODS'
*APPLE SPOKESWOMAN NATALIE KERRIS SPEAKS IN AN INTERVIEW
*APPLE'S NEW ITUNES SOFTWARE UPDATE DOESN'T SYNC WITH PALM PRE
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Old 07-15-2009, 02:36 PM   #12
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Yep, it breaks Pre syncing. Search for "#pre" on twitter hehe
That blows my hypothesis.
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Old 07-15-2009, 02:57 PM   #13
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I wonder if purposely removing it is in Apple’s best interest. I think it may even be in Apple’s best interest to allow other devices to connect to iTunes. My reasoning is two fold.

The app is very common and it’s a key part in the success in the iDevice ecosystem. With so many people using iTunes to manage their music and with the iPod having a monopoly position it’s possible that some places like the EU may look to force Apple to not require iTunes support to use an iDevice. (Hell, they’ve done crazier shit and they don’t have the FairPlay ax to grind to anymore)

Second, If they allow other devices to use iTunes then Apple still has consumers using their app and their iTunes Store, yet they still can’t get videos or apps, which may pull them back to an iDevice in the future. Plus, the iTunes library files and DB are transparent so Palm, albeit with a little effort and cost, could create an app or tie into a 3rd-party app that they can use, bypassing iTunes altogether. While buying a non-iDevice doesn’t benefit Apple, bypassing both Apple’s HW and iTunes benefits them even less; not to mention that Apple has had plenty of time to put the kibosh on the Palm Pre access at this point and haven’t. ...
I had the same thoughts.

I think what Palm did was a bit stupid and a bit underhanded, but I als think it would be in Apple's best interests to let them access iTunes.

Two pieces of the puzzle that are missing at this point are:

- We don't actually know if Apple has completely shut them out.
- We don't know why they did so if they did

For instance they may have shut them out from using a hack only in order to require them to do it "the right way" and be authorised users of the system. This would make sense to me because while you might want to open a restaurant and invite everyone in, you don't want people climbing in the windows at night and just helping themselves.

Secondly, people always forget that large companies like Apple have a whole series of agreements with their partners. It seems to me that this move could easily be engendered by some line in an agreement that says Apple is responsible for policing these kinds of issues. The analogy there is that if I allow a ticket reseller to resell my concert tickets to another company that also will resell them, I want something in writing that they are only going to resell said tickets to licensed resellers.

It's amusing to think that Steve Jobs personally got pissed at his old work-mate and deliberately shut out the Pre from spite, (and that may even be true), but there are a lot of rational explanations as well.


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Old 07-15-2009, 03:02 PM   #14
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Originally Posted by wwwluckyro View Post
Yep, it breaks Pre syncing. Search for "#pre" on twitter hehe
Oh dear what a shame

... Palm will have to go to the expense of building and supporting their own rival to iTunes now ... maybe they can hire away a few more Apple staff to reverse engineer that too.


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Old 07-15-2009, 03:09 PM   #15
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Originally Posted by Virgil-TB2 View Post
It's amusing to think that Steve Jobs personally got pissed at his old work-mate and deliberately shut out the Pre from spite, (and that may even be true), but there are a lot of rational explanations as well.
It is funny. Doesn't BB still sync with iTunes?
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Old 07-15-2009, 03:14 PM   #16
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Apple says...

"FU, Pre!" with this update.

Clearly Apple is protecting it's assets with this move. With so many phones trying to be an iPhone and boast a lot of the same features, why wouldn't they? Competition in technology these days seems to consist of a "If you can't beat them, join them" stance instead of actual innovation. It's like American Idol (never seen it, never will) except it's technology.
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Old 07-15-2009, 03:18 PM   #17
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I think what Palm did was a bit stupid and a bit underhanded, but I als think it would be in Apple's best interests to let them access iTunes.
Let's review something here:
- iTunes includes an unencrypted XML file listing the tracks in iTunes.
- The music is not encumbered by DRM (at least, the new stuff).
- Any desktop application has full access to that XML file, the file system, and the USB bus.

Add it all up, and there's one inescapable conclusion: Palm doesn't need iTunes to perform the sync of iTunes music to the Pre.

So Apple's denying them iTunes access. So what? They can write their own Pre music sync program. Just don't rely on Apple's code doing the work.
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Old 07-15-2009, 03:22 PM   #18
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Originally Posted by MacTripper View Post
Yea, I guess that's what Pre gets for advertising "$1200 cheaper than a iPhone 2 year contract with AT&T"

My friend has two iPhones, he pays $220 a month. Jesus!

I only pay $10-$20 a month for AT&T voice with their pay as you go.

Got $19 a month broadband.
We have three iPhones on a family plan. 1400 minutes a month (with rollover), unlimited messaging for all three phones, and we pay $219.98 a month before all the nonsense gets added on.
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Old 07-15-2009, 03:24 PM   #19
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Originally Posted by solipsism View Post
That blows my hypothesis.
I think your hypothesis is correct. And spot on.

However, it does not take Steve Jobs' ego into consideration.
I'm sure Jobs is mad not only about Rubinstein leaving Apple, him steering Palm to go head-to-head against the iPod/iPhone universe, but even more so because of Rubinstein's chuzpah to just use iTunes.

In Jobs' universe this simply must stop!
No matter it makes sense or not.
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Old 07-15-2009, 03:25 PM   #20
8CoreWhore
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Pre broken on WSJ

http://online.wsj.com/article/BT-CO-...15-713116.html

BUT, if they choose NOT to DL the update??
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Old 07-15-2009, 03:25 PM   #21
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Originally Posted by sdfisher View Post
Let's review something here:
- iTunes includes an unencrypted XML file listing the tracks in iTunes.
- The music is not encumbered by DRM (at least, the new stuff).
- Any desktop application has full access to that XML file, the file system, and the USB bus.

Add it all up, and there's one inescapable conclusion: Palm doesn't need iTunes to perform the sync of iTunes music to the Pre.

So Apple's denying them iTunes access. So what? They can write their own Pre music sync program. Just don't rely on Apple's code doing the work.
And THAT is probably exactly why Apple did what it did. No reason for them to get complaints about bad compatibility for PRE devices in iTunes.

Let them write their own software.
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Old 07-15-2009, 03:26 PM   #22
melgross
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It is funny. Doesn't BB still sync with iTunes?
Did it ever?
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Old 07-15-2009, 03:27 PM   #23
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Originally Posted by solipsism View Post
I wonder if purposely removing it is in Apple’s best interest. I think it may even be in Apple’s best interest to allow other devices to connect to iTunes.
I initially thought the same thing. Putting conspiracy theorists aside for a moment, I (want to) think that Apple may be doing this simply because it wants to do what Apple does best - a seamless integration between hardware and software.

Everyone knows how bad Palm's old Hotsync API was. It was horrible (on the windows platform) and was always a hit-and-miss with connections and interfered with functionality at times with other apps.

The problem that would arise the same way that Windows currently is. Finger-pointing with who is conflicting with what. If Pre causes instability with iTunes, who's fault is it? I could see a regular-Joe that buys a Pre (with badly written syncing technology), plugs it in and causes a problem. The user at first may likely blame Apple/iTunes as the problem. Apple does not want that.

So I will take it with a grain of salt. Palm was really stupid for brazenly advertising the iTunes functionality. Now if Palm has some master grand plan, I'd be more than interested in hearing it.

So while Apple may get some users irritated by its action, I can see why they would want to do it. That doesn't mean they are right, but they do have the right to control what uses their software. They are the one after all that is maintaining it and Palm is just trying to hitch a free ride.
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Old 07-15-2009, 03:31 PM   #24
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Originally Posted by sdfisher View Post
Let's review something here:
- iTunes includes an unencrypted XML file listing the tracks in iTunes.
- The music is not encumbered by DRM (at least, the new stuff).
- Any desktop application has full access to that XML file, the file system, and the USB bus.

Add it all up, and there's one inescapable conclusion: Palm doesn't need iTunes to perform the sync of iTunes music to the Pre.

So Apple's denying them iTunes access. So what? They can write their own Pre music sync program. Just don't rely on Apple's code doing the work.
Absolutely correct and that is what they should have done in the first place. Advertising a feature that relies on a competitor's IP without even talking to them was a sick idea. Let's wait for the first class action cases suing Palm for not delivering an advertised feature...

The problem is just... Palm has never been good at writing Mac software. Palm Desktop anyone?
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Old 07-15-2009, 03:32 PM   #25
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I can picture apple saying that it didn't mean to disable the pre sync...then fix it. It sends the message that "hey if you buy a pre, you never know what will happen" while at the same time, apple will look like heroes because they fixed it in a subsequent release.
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Old 07-15-2009, 03:32 PM   #26
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Clearly Apple is protecting it's assets with this move. With so many phones trying to be an iPhone and boast a lot of the same features, why wouldn't they? Competition in technology these days seems to consist of a "If you can't beat them, join them" stance instead of actual innovation. .
absolutely. Apple created a wildly popular program, iTunes, to go along with their wildly popular devices, iPods and iPhones. Why on EARTH shoudl apple allow other companies to encroach on their territory? All these iphone-killers are trying their hardest to copy Apple, and Apple is supposed to just sit back and let them copy one of the biggest assets they have (the iTunes ecosystem)?? Get real. Palm was outrageously audacious in publicy promoting iTunes integration.
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Old 07-15-2009, 03:33 PM   #27
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It doesn't have to sync with iTunes, but you can still USE iTunes.

Assuming the Pre shows up like a USB MSD, you can just copy files over. You could probably even cleverly, if archiacly, design an AppleScript to copy certain files over. It's not breaking, more like Apple... spanking Palm.
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Old 07-15-2009, 03:35 PM   #28
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Let's review something here:
- iTunes includes an unencrypted XML file listing the tracks in iTunes.
- The music is not encumbered by DRM (at least, the new stuff).
- Any desktop application has full access to that XML file, the file system, and the USB bus.

Add it all up, and there's one inescapable conclusion: Palm doesn't need iTunes to perform the sync of iTunes music to the Pre.

So Apple's denying them iTunes access. So what? They can write their own Pre music sync program. Just don't rely on Apple's code doing the work.
Ah, yes you are right that I totally forgot about that aspect. I think we are essentially arguing form very similar points of view anyway though.

I was just trying to respond to the general tone of this and other forums where everyone is freaking out about Apple "blocking" people and how it's an outrage etc. As you point out, there is no block at all.

In most of the other forums I've seen today, every second commenter is calling Apple a "Nazi" or putting the whole issue down to Steve Jobs personal enmity. I just wanted to offer a more rational approach.


In Windows, a window can be a document, it can be an application, or it can be a window that contains other documents or applications. There’s just no consistency. It’s just a big grab bag of monkey poop.
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Old 07-15-2009, 03:40 PM   #29
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The problem is just... Palm has never been good at writing software.
I fixed your post for you. I'm amazed Palm even brought a device out at all (I and the electronics stores near me were all under the impression they'd gone under until Pre was announced). The only Palm I ever used was...something I can't remember, and it had an awful interface.
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Old 07-15-2009, 03:42 PM   #30
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Originally Posted by solipsism View Post
I wonder if purposely removing it is in Apple’s best interest. I think it may even be in Apple’s best interest to allow other devices to connect to iTunes. My reasoning is two fold.

The app is very common and it’s a key part in the success in the iDevice ecosystem. With so many people using iTunes to manage their music and with the iPod having a monopoly position it’s possible that some places like the EU may look to force Apple to not require iTunes support to use an iDevice. (Hell, they’ve done crazier shit and they don’t have the FairPlay ax to grind to anymore)

Second, If they allow other devices to use iTunes then Apple still has consumers using their app and their iTunes Store, yet they still can’t get videos or apps, which may pull them back to an iDevice in the future. Plus, the iTunes library files and DB are transparent so Palm, albeit with a little effort and cost, could create an app or tie into a 3rd-party app that they can use, bypassing iTunes altogether. While buying a non-iDevice doesn’t benefit Apple, bypassing both Apple’s HW and iTunes benefits them even less; not to mention that Apple has had plenty of time to put the kibosh on the Palm Pre access at this point and haven’t.




But that is if you do a direct comparison of services. Since I don’t support SMS and usually don’t more than the minimum minutes per month the price for the Pre and the iPhone offer services at the same cost of $69/month for me. I also get the phone I want and rollover minutes, which is peace of mind I like (I’m under the impression that Sprint doesn’t offer that and I don’t feel like looking it up).
You gotta love it!

You do have a point about the EU. But why bother to do something preemptively (the EU may come up with something else). Also, one can fully understand Apple's (SJ's?) reaction to Palm trying to stick it to the iPhone, while simultaneously (and hypocritically) relying on Apple for part of Pre's functionality.

Incidentally, if Palm was able to connect up with iTunes before, they'll probably figure out a way to do so with 8.2.1.
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Old 07-15-2009, 03:42 PM   #31
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"iTunes 8.2.1 provides a number of important bug fixes
Maybe instead they should fix the BUG of high CPU usage in Safari when a Flash is played. That my dearest ppl at 1 Infinty Loop is bug fixing. This bug is know for YEARS !!!!!!!

Oh yeah - that and making sure the wi-fi chip on the iPhone 3G (sans S) does not fry after updating to 3.0 - and having to wait for at least two weeks to be repaired w/o a swap handset.

Oh - sorry that is customer service. But you got my Euro so you're good
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Old 07-15-2009, 03:44 PM   #32
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Anti-Trust Lawsuit

I smell an anti-trust lawsuit in the making. This is the beginning of the anti-competitive legal battles for Apple. Intentionally inhibiting a consumer's use of non-Apple products. Here comes the legal pain. They deserve the lawsuit.
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Old 07-15-2009, 03:45 PM   #33
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Quote from Palm Website

6 Compatible with iTunes v8.2. Compatibility with future versions not guaranteed. Within wireless coverage area only.
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Old 07-15-2009, 03:47 PM   #34
melgross
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Originally Posted by cuppingmaster View Post
It doesn't have to sync with iTunes, but you can still USE iTunes.

Assuming the Pre shows up like a USB MSD, you can just copy files over. You could probably even cleverly, if archiacly, design an AppleScript to copy certain files over. It's not breaking, more like Apple... spanking Palm.
But how many people will want to do that? It's all about the ease of use.

With some other phones, you have to go through a few steps to buy music or programs. Reviewers are taking them to task over that, pointing out just how easy it is on iTunes.

This could be a problem for Palm if they're counting on easy iTunes syncing for some of their sales.

As has been already said here, let Palm write their own app. If there are problems, then their customers will properly have to go complain to Palm, not Apple.
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Old 07-15-2009, 03:47 PM   #35
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I fixed your post for you. I'm amazed Palm even brought a device out at all (I and the electronics stores near me were all under the impression they'd gone under until Pre was announced). The only Palm I ever used was...something I can't remember, and it had an awful interface.
Good fix!
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Old 07-15-2009, 03:50 PM   #36
melgross
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I smell an anti-trust lawsuit in the making. This is the beginning of the anti-competitive legal battles for Apple. Intentionally inhibiting a consumer's use of non-Apple products. Here comes the legal pain. They deserve the lawsuit.
I doubt someone could win that. Apple is just supplying a service to its customers. That's fine.
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Old 07-15-2009, 03:55 PM   #37
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absolutely. Apple created a wildly popular program, iTunes, .
Apple didn't create iTunes, Casady & Greene (SoundJam MP) did.


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Old 07-15-2009, 03:59 PM   #38
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Pre = PWNED


Flying is not inherently dangerous, but terribly unforgiving of any mistakes, neglect or inattention to detail.
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Old 07-15-2009, 03:59 PM   #39
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Originally Posted by melgross View Post
We have three iPhones on a family plan. 1400 minutes a month (with rollover), unlimited messaging for all three phones, and we pay $219.98 a month before all the nonsense gets added on.
You lucky dog. The local AT&T store here DOES NOT offer roll-over minutes with the iPhone

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Old 07-15-2009, 04:01 PM   #40
mstone
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Join Date: Jan 2006
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People are always crying foul because Apple provides seamless end to end solutions for their customers that are just really popular. They don't make much money, if any, on iTunes and App Store. It is simply an additional service offered to their customers that makes owning an Apple device that much more pleasurable to use.

If there are people who think there are anti trust issues here, they are just jealous, want something for nothing, hate Apple, maybe or all three. Imagine I bought 4 tires from my car dealer and part of the purchase includes free tire rotation. You, however, bought your tires at some cheap place. If you then went to my dealer and asked to have your tires rotated (free) they might say, sorry, we only rotate tires for our customers. What are you going to do, sue them? Give me a break.
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