Apple initiates Power Mac G5 power supply repair program

***AppleInsider*** · 11-07-2006, 10:55 AM

Apple Computer on Monday issued a worldwide repair extension program for Power Mac G5 systems that may experience an issues where the systems fail to start up when a user presses the computer's power button.

The Cupertino, Calif.-based Mac maker said stems from a power-related issue as a result of a specific component failure within the computer's power supply.

"If your Power Mac G5 fails to start up after the power button has been pressed and your computer's serial number is within the noted ranges, your computer may be eligible for repair, free of charge," the company wrote in a posting to its support website.

Identifying affected Power Mac G5 systems

Apple said affected Power Mac G5 models were sold between October 2005 and August 2006 and feature Dual 2GHz, Dual 2.3GHz or Quad 2.5GHz PowerPC G5 processors.

If Apple or an Apple Authorized Service Provider is able to determine that a specific Power Mac G5 system is eligible as part of the program, the power supply repair will be covered by Apple for up to two years from the original date of purchase even if the computer is out of warranty.

According to the company's support site, affected systems will either exhibit no LED activity or will fail to start up after the power button is pressed. The systems will have serial numbers where the first 5 digits fall into the ranges noted below. Users can locate their Power Mac G5's serial number inside the case directly below the air deflector, along with other configuration information.

Serial number ranges

CK539xxxxxx - CK608xxxxxx
G8539xxxxxx - G8608xxxxxx
YM539xxxxxx - YM608xxxxxx
RM539xxxxxx - RM608xxxxxx

Filing for repairs

In order to participate in the repair extension program, users who believe they affected by the issue must bring their Power Mac G5 to a local Apple Retail Store or Apple Authorized Service Provider, or call their local Apple Support Contact Center.

An Apple technical support representative or an Apple Authorized Service Provider will then need to examine the power supply within the user's system to determine if the component failure identified for the Power Mac G5 Repair Extension Program for Power Supply Issues affects the computer and, if so, arrange for the repair, free of charge.

Apple also said it is aware that some customers may have paid for out of warranty repairs that qualify under this program and will provide details to those customers on how to receive reimbursement for those costs.

"There are no known safety issues caused by this component failure," the company said.

Amorya · 11-07-2006, 12:05 PM

Happened to mine two weeks after purchase. Got a replacement after five minutes on the phone, even though they didn't seem to be aware of a known issue yet.

The replacement one they gave me does have a serial number in those ranges (starts CK548)... but it has worked well for a year. Nice to know if it does break then I can get it sorted

Amorya

SpamSandwich · 11-07-2006, 12:42 PM

Holy Assault and Battery!

Shookster · 11-07-2006, 01:18 PM

So does that mean that if you don't have issues yet, you might later on? Why do we have to wait until our machines fail until we can get them fixed?

baygbm · 11-07-2006, 01:28 PM

Quote:

Originally Posted by Shookster

So does that mean that if you don't have issues yet, you might later on? Why do we have to wait until our machines fail until we can get them fixed?

Just one more reason why the PM G5 is worth about $500 since the Intel Macs came along. Apple is still selling refurbished G5s for $2699. ha ha ha

Would you pay that?

**JeffDM** · 11-07-2006, 01:58 PM

Quote:

Originally Posted by baygbm

Just one more reason why the PM G5 is worth about $500 since the Intel Macs came along. Apple is still selling refurbished G5s for $2699. ha ha ha

Would you pay that?

Rosetta still has some stability issues with stuff like CS2. (oops) It's not as if the computers can't do anything. The Mac Pros aren't much faster than the Power Macs.

I don't see how you can say that a Nov 2005 G5 can be worth only $500 unless you are trying to be malicious or something.

StinkyOldC · 11-07-2006, 06:13 PM

Quote:

Originally Posted by baygbm

Just one more reason why the PM G5 is worth about $500 since the Intel Macs came along.

yeh right...... whatever you say

ecking · 11-07-2006, 07:37 PM

Whether or not people see the g5s as good value these days it's good that apple is still taking care of them.

satchmo · 11-07-2006, 11:38 PM

Quote:

Originally Posted by JeffDM

Rosetta still has some stability issues with stuff like CS3.

I didn't realize CS3 was out yet.

11-07-2006, 10:55 AM	#1
*AppleInsider* Kasper's Automated Slave Join Date: Nov 1997 Posts: 6,159	Apple initiates Power Mac G5 power supply repair program Apple Computer on Monday issued a worldwide repair extension program for Power Mac G5 systems that may experience an issues where the systems fail to start up when a user presses the computer's power button. The Cupertino, Calif.-based Mac maker said stems from a power-related issue as a result of a specific component failure within the computer's power supply. "If your Power Mac G5 fails to start up after the power button has been pressed and your computer's serial number is within the noted ranges, your computer may be eligible for repair, free of charge," the company wrote in a posting to its support website. Identifying affected Power Mac G5 systems Apple said affected Power Mac G5 models were sold between October 2005 and August 2006 and feature Dual 2GHz, Dual 2.3GHz or Quad 2.5GHz PowerPC G5 processors. If Apple or an Apple Authorized Service Provider is able to determine that a specific Power Mac G5 system is eligible as part of the program, the power supply repair will be covered by Apple for up to two years from the original date of purchase even if the computer is out of warranty. According to the company's support site, affected systems will either exhibit no LED activity or will fail to start up after the power button is pressed. The systems will have serial numbers where the first 5 digits fall into the ranges noted below. Users can locate their Power Mac G5's serial number inside the case directly below the air deflector, along with other configuration information. Serial number ranges CK539xxxxxx - CK608xxxxxx G8539xxxxxx - G8608xxxxxx YM539xxxxxx - YM608xxxxxx RM539xxxxxx - RM608xxxxxx Filing for repairs In order to participate in the repair extension program, users who believe they affected by the issue must bring their Power Mac G5 to a local Apple Retail Store or Apple Authorized Service Provider, or call their local Apple Support Contact Center. An Apple technical support representative or an Apple Authorized Service Provider will then need to examine the power supply within the user's system to determine if the component failure identified for the Power Mac G5 Repair Extension Program for Power Supply Issues affects the computer and, if so, arrange for the repair, free of charge. Apple also said it is aware that some customers may have paid for out of warranty repairs that qualify under this program and will provide details to those customers on how to receive reimbursement for those costs. "There are no known safety issues caused by this component failure," the company said.

11-07-2006, 12:42 PM	#3
SpamSandwich Registered User Join Date: May 2005 Posts: 8,456	Holy Assault and Battery! "The natural progress of things is for liberty to yield, and government to gain ground." —Thomas Jefferson Proud AAPL stock owner.

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11-07-2006, 12:05 PM	#2
Amorya Registered User Join Date: Nov 2001 Location: England Posts: 1,085	Happened to mine two weeks after purchase. Got a replacement after five minutes on the phone, even though they didn't seem to be aware of a known issue yet. The replacement one they gave me does have a serial number in those ranges (starts CK548)... but it has worked well for a year. Nice to know if it does break then I can get it sorted Amorya

11-07-2006, 01:18 PM	#4
Shookster Registered User Join Date: Aug 2006 Posts: 107	So does that mean that if you don't have issues yet, you might later on? Why do we have to wait until our machines fail until we can get them fixed?

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