Apple accepting applications for iPhone tech support reps

***AppleInsider*** · 04-24-2007, 04:00 PM

Wanna become one of the first telephone tech support representatives fielding questions on the iPhone? Well Apple recommends you submit your applications promptly, as training classes begin in May.

An official Apple job listing posted to AfterCollege.com seeks a Sr. iPhone support representative who will be responsible for answering questions for Apple customers and partners at the company's existing facility in Austin, Texas.

"Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer," the company says.

Duties for the full-time position include reporting issues through the appropriate channels as well as diagnosing data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies.

Apple says it will consider various degrees of experience and education provided the candidate holds a Technical Associate Degree and/or 2-3 years related experience in the fields of Network, customer support or wireless voice/data technical support.

Meanwhile, a similar listing over at the company's official jobs site courts a number of lower-level iPhone technical support representatives.

Qualifications for the latter positions are more relaxed, requiring only a high school diploma and/ or 2-3 years related experience as a customer service rep, help desk member or wireless tech support rep.

[ View this article at AppleInsider.com ]

The Truthbearer · 04-24-2007, 05:35 PM

Cool - now in May we can have all the specs and capabilities leaked a month early (battery life, etc)

**melgross** · 04-24-2007, 05:36 PM

Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.

kilraq · 04-24-2007, 05:45 PM

*Sighs* if only I wasn't in the military.

Good luck to whoever goes up for this. A solid job placement. All I ask is to keep in mind all that crappy phone service you have gotten over the years and try to do a better job.

SpamSandwich · 04-24-2007, 05:57 PM

Quote:

Originally Posted by melgross

Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.

Heh, heh. Don't you know, mel... there are also a bunch of 'old' guys living in basements here...

**melgross** · 04-24-2007, 05:59 PM

Quote:

Originally Posted by SpamSandwich

Heh, heh. Don't you know, mel... there are also a bunch of 'old' guys living in basements here...

But not in your mom's closet, surely?

EruIthildur · 04-24-2007, 06:07 PM

Quote:

Originally Posted by melgross

Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.

But... I already have a couple jobs and am in college... Geez. Lay off the poor teenager already.

SpamSandwich · 04-24-2007, 06:12 PM

Quote:

Originally Posted by melgross

But not in your mom's closet, surely?

No... and there's no coming out of the closet, either.

**melgross** · 04-24-2007, 06:21 PM

Quote:

Originally Posted by EruIthildur

But... I already have a couple jobs and am in college... Geez. Lay off the poor teenager already.

Why?

**melgross** · 04-24-2007, 06:21 PM

Quote:

Originally Posted by SpamSandwich

No... and there's no coming out of the closet, either.

Ok...let's not get into that.

Ireland · 04-24-2007, 06:25 PM

Quote:

• Experience with Microsoft applications such as Office or Outlook

..Why?

**melgross** · 04-24-2007, 06:27 PM

Quote:

Originally Posted by Ireland

..Why?

Take a guess.

Ireland · 04-24-2007, 06:29 PM

Quote:

Originally Posted by melgross

Take a guess.

"Office"?

**melgross** · 04-24-2007, 06:32 PM

Quote:

Originally Posted by Ireland

"Office"?

Support for same on the iPhone?

Ireland · 04-24-2007, 06:36 PM

Quote:

Originally Posted by melgross

Support for same on the iPhone?

This is an interesting revelation.

**melgross** · 04-24-2007, 06:39 PM

Quote:

Originally Posted by Ireland

This is an interesting revelation.

I hope it is.

Ireland · 04-24-2007, 06:45 PM

Quote:

Originally Posted by melgross

I hope it is.

They should really squash all these "I can't get an iPhone because" excuses (and I'm not talking about the price).

monkeyastronaut · 04-24-2007, 07:07 PM

Quote:

Originally Posted by melgross

Take a guess.

I'm hoping for more than Outlook/Entourage mail/address book synchronization. Office xls/doc/ppt support would be nice.

Bageljoey · 04-24-2007, 08:02 PM

Quote:

Originally Posted by Ireland

"Office"?

Or it could be that they will be expected to write reports in Word and keep data on Excel...

I'm just sayin...

**melgross** · 04-24-2007, 11:51 PM

Quote:

Originally Posted by Ireland

They should really squash all these "I can't get an iPhone because" excuses (and I'm not talking about the price).

Not too much time left to find out who buys it.

**melgross** · 04-24-2007, 11:52 PM

Quote:

Originally Posted by monkeyastronaut

I'm hoping for more than Outlook/Entourage mail/address book synchronization. Office xls/doc/ppt support would be nice.

Good thing you're asking for something modest.

**melgross** · 04-24-2007, 11:53 PM

Quote:

Originally Posted by Bageljoey

Or it could be that they will be expected to write reports in Word and keep data on Excel...

I'm just sayin...

You're talking about phone help. These are the people who read off questions and answers from the screen. They don't write reports.

monkeyastronaut · 04-25-2007, 03:57 PM

Quote:

Originally Posted by melgross

Good thing you're asking for something modest.

Well, if a two year old Palm T|X can do it... a brand new iPhone could. Wishful thinking maybe.

EruIthildur · 04-25-2007, 05:16 PM

Quote:

Originally Posted by melgross

Why?

Because I like expensive 'toys'.

**melgross** · 04-26-2007, 01:32 AM

Quote:

Originally Posted by EruIthildur

Because I like expensive 'toys'.

Heh! I meant, why should I lay off the poor teanager?

EruIthildur · 04-26-2007, 12:16 PM

Quote:

Originally Posted by melgross

Heh! I meant, why should I lay off the poor teanager?

Oh, that meaning... It's so hard to tell on the 'net.

Because, just because. Remember, I'm a teenager and I can't think straight, so that's the best answer you'll get. :P

**melgross** · 04-26-2007, 12:49 PM

Quote:

Originally Posted by EruIthildur

Oh, that meaning... It's so hard to tell on the 'net.

Because, just because. Remember, I'm a teenager and I can't think straight, so that's the best answer you'll get. :P

Yeah, I seem to go through that with my daughter a lot lately.

Just kidding, you know.

04-24-2007, 04:00 PM	#1
*AppleInsider* Kasper's Automated Slave Join Date: Nov 1997 Posts: 6,156	Apple accepting applications for iPhone tech support reps Wanna become one of the first telephone tech support representatives fielding questions on the iPhone? Well Apple recommends you submit your applications promptly, as training classes begin in May. An official Apple job listing posted to AfterCollege.com seeks a Sr. iPhone support representative who will be responsible for answering questions for Apple customers and partners at the company's existing facility in Austin, Texas. "Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer," the company says. Duties for the full-time position include reporting issues through the appropriate channels as well as diagnosing data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies. Apple says it will consider various degrees of experience and education provided the candidate holds a Technical Associate Degree and/or 2-3 years related experience in the fields of Network, customer support or wireless voice/data technical support. Meanwhile, a similar listing over at the company's official jobs site courts a number of lower-level iPhone technical support representatives. Qualifications for the latter positions are more relaxed, requiring only a high school diploma and/ or 2-3 years related experience as a customer service rep, help desk member or wireless tech support rep. [ View this article at AppleInsider.com ]

04-24-2007, 05:35 PM	#2
The Truthbearer Registered User Join Date: May 2006 Posts: 5	Leaked Info in May! Cool - now in May we can have all the specs and capabilities leaked a month early (battery life, etc)

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04-24-2007, 05:36 PM	#3
melgross Global Moderator Join Date: Sep 2004 Location: NYC Posts: 19,612	Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.

04-24-2007, 05:45 PM	#4
kilraq Registered User Join Date: Apr 2007 Posts: 26	Sighs if only I wasn't in the military. Good luck to whoever goes up for this. A solid job placement. All I ask is to keep in mind all that crappy phone service you have gotten over the years and try to do a better job.

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