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MacBook Pros suffer 7,200rpm drive issue; Korea iPod nano recall

post #1 of 59
Thread Starter 
Owners of new MacBook Pros configured with faster, 7,200rpm hard drives are paradoxically facing slowdowns as the disks occasionally pause -- and often make unwanted noise in the process. Simultaneously, Apple is recalling the first-generation iPod nano in South Korea due to battery fires.

MacBook Pro 7,200rpm hard drives suffer freezes, noises

Those who've custom-ordered MacBook Pros with the 500GB, 7,200rpm hard drive option are facing multiple problems that appear related to the drive's behavior.

Participants in Apple's support forums and elsewhere note that the affected hard drives, most of which appear to be Seagate Momentus 7200.4 models, will periodically click and then beep. Most of the time, the drive will also temporarily stop accessing data, stalling out the system until it resumes. At least one owner with a custom-installed Hitachi drive also reports the issue.

Many of the buyers already believe that it's the anti-drop sensor in the drive which is at fault, but the problem occurs even when the system is level and motionless on a desk. Talking to MacNN, Mac upgrade house Other World Computing speculates that the Seagate motion sensors may be conflicting with what Apple itself offers to guard the drive, confusing the disk and forcing it to unnecessarily wind down.

Customers say that Apple support now appears to be aware of the issue but doesn't have a permanent fix in place. Some report that the most recent hard drive replacements under warranty are solving the problem, but this hasn't been broadly confirmed as of this writing.

The issue isn't the first that the new MacBook Pros have encountered; enthusiasts buying third-party solid-state drives found their SATA speeds halved, at least until Apple provided a firmware update.



Apple recalls some iPod nano models in South Korea

Macs aren't the only Apple devices facing a confirmed flaw this week, as the company's South Korean branch is now recalling early iPod nanos.

The move will let owners of original iPod nanos, sold in the country between October 2005 and December 2006, receive a replacement if they believe the battery might overheat and trigger a fire. Four instances of overheating or even exploding batteries have been reported in South Korea since December of this year, drawing media attention and encouraging the company to take action before its image hurt any further.

Korea's recall follows a similar gesture made for Japanese owners after a number of publicized incidents were reported in the neighboring Asian state.

While one of the largest companies pressed to exchange products over battery concerns, it isn't the last. A total of 46 fires and minor explosions have been reported in South Korea over the past five years and prompted a new law taking effect this month that will require all devices with lithium-ion batteries undergo extra testing to minimize the risk of fires from the environment or from shock damage.
post #2 of 59
I was thinking about upgrading my MBP HDD with this Seagate drive. I think I will wait a little longer!
post #3 of 59
I have a month-old 13" MBP with a bog-standard 160GB Hitachi drive. No 7200rpm or anything like that. It's my first machine with Leopard, and it has sporadic issues with things just hanging for 10 seconds or so. "spindump" kicks in, and reports in the console logs that it's monitoring process such-and-such, then when things un-hang, it reports that it's stopped monitoring. I haven't figured out just yet how to get more detailed info on WTF is going on, but it's a totally stock machine, never been taken apart, etc.

Seems to happen especially when I run Safari, so I've been using Firefox the last few days.
post #4 of 59
I called an "Apple Expert" and he of course said there is no reference to this issue in the Apple system and that I should delete my cache folders. I mentioned the Apple forum posts and other references to articles where many people with my exact computer are having this issue, but he said "most complaints are made up". I have a BTO MBP 17" with a 7200rpm 500gb HD, and while I haven't heard it beeping (I'm in a busy office) it does freeze and lockup where I get the spinning ball. The mouse will move around but everything else is locked up. After 45-60 seconds everything comes back. Usually this is followed by another 30 seconds of slow performance before it get's going like it should. This is my 8th mac and 5th Apple laptop. I'm not stupid or imagining this issue. Annoying.
post #5 of 59
I have same problem with my MacBook (13", ~2 years old) and Seagate 250GB 7200RPM HDD P/N ST9250421ASG
post #6 of 59
Stuff happens! These things are made by humans, not God. They don't grow on trees, they come from Chinese factories. Expect bumps, and learn to live with it.
post #7 of 59
I didn't think the motion sensor was on the hard drive, but rather on the logicboard. I know the SMS sensor isn't hard drive specific. Unless the Hitachi hard drives have a SMS sensor on them. Unless there's a sensor on the hard drive, I find it hard to believe its a sensor issue. If it was, it would be happening to any configured MacBook Pro.

Mac Mini (Mid 2011) 2.5 GHz Core i5

120 GB SSD/500 GB HD/8 GB RAM

AMD Radeon HD 6630M 256 MB

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Mac Mini (Mid 2011) 2.5 GHz Core i5

120 GB SSD/500 GB HD/8 GB RAM

AMD Radeon HD 6630M 256 MB

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post #8 of 59
Quote:
Originally Posted by Loungepop View Post

I called an "Apple Expert" and he of course said there is no reference to this issue in the Apple system and that I should delete my cache folders. I mentioned the Apple forum posts and other references to articles where many people with my exact computer are having this issue, but he said "most complaints are made up". I have a BTO MBP 17" with a 7200rpm 500gb HD, and while I haven't heard it beeping (I'm in a busy office) it does freeze and lockup where I get the spinning ball. The mouse will move around but everything else is locked up. After 45-60 seconds everything comes back. Usually this is followed by another 30 seconds of slow performance before it get's going like it should. This is my 8th mac and 5th Apple laptop. I'm not stupid or imagining this issue. Annoying.

I just ordered the 15" MBP with a 7200 rpm 500 g drive .
How can i tell if its a seagate ?

damn
whats in a name ? 
beatles
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whats in a name ? 
beatles
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post #9 of 59
Quote:
Originally Posted by brucep View Post

I just ordered the 15" MBP with a 7200 rpm 500 g drive .
How can i tell if its a seagate ?

damn

I know for a fact that Apple doesn't ship to the methane seas of Neptune, so you're safe.
post #10 of 59
Seagate is currently the only company making a 500 GB 7200 rpm notebook drive.
post #11 of 59
Mine is a Seagate ST9500420ASG.
post #12 of 59
Purchased drive 2 weeks ago. Drive has latest firmware and performs excellently . It is smooth does not get warmer than original Fujitsu. Speed of computer is much improved with no obvious loss of battery life. No clicking or sounds or pauses noticed. My disk does not have the Seagate drop protection.
post #13 of 59
Nothing a firmware update can't fix.
post #14 of 59
Quote:
Originally Posted by OC4Theo View Post

Stuff happens! These things are made by humans, not God. They don't grow on trees, they come from Chinese factories. Expect bumps, and learn to live with it.

Another brain surgeon joins AI...

post #15 of 59
The "ASG" (G for G-force) drives are not supposed to be used in Apple computers (conflict between drive's built-in G-force and Apples on-board G-force. So I would be surprised if Apple themselves are installing these drives. These drives can be used, but it is recommended that Apple's G-force be turned off in terminal. I have one of the "AS" drives with no problems.
post #16 of 59
That's a new experimental warning system that Apple is using that acts like an artificial horizon. It takes measurements around the longitudinal (pitch), and lateral (roll) axes, and yaw.

Just kidding, but why was the video upside down?
In a world of universal deceit, telling the truth is a revolutionary act.
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In a world of universal deceit, telling the truth is a revolutionary act.
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post #17 of 59
Quote:
Originally Posted by macxpress View Post

I didn't think the motion sensor was on the hard drive, but rather on the logicboard. I know the SMS sensor isn't hard drive specific. Unless the Hitachi hard drives have a SMS sensor on them. Unless there's a sensor on the hard drive, I find it hard to believe its a sensor issue. If it was, it would be happening to any configured MacBook Pro.

The Seagate drive comes in a version with a motion sensor and one without. One can Google around for the appropriate part number .

Steve
post #18 of 59
Touch wood. No issues with the Seagate 7200 500gb drive in my week and a half old 17".

touch wood.
"We're Apple. We don't wear suits. We don't even own suits."
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"We're Apple. We don't wear suits. We don't even own suits."
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post #19 of 59
It is interesting to read this post tonight as this exact situation with the 7200RPM HD happened to me this week.

I bought a 3.06GHz 4GB RAM, 500Gb 7200RPM MPB the week they were announced. For the first week after I got it, it was normal, except for the weird electronic beeping coming from the HD. At first, I thought it was just a new HD technology that occasionally made noise. Then, performance got progressively worse. I usually give this machine a workout -- running VMWare virtual machine with a host of other apps on the MAC side. It started to get sluggish after about 2-3 days. The Hard drive would seem to hang up... Then, on Monday of this week, 2 weeks into owning the machine, a cold start first thing in the morning took 10 minutes. After it booted, any click on an icon rendered the MBP useless -- beach ball and unresponsive. Sometimes, after about a minute, the machine will carry out the task you clicked to do, but then immediately go back to being unresponsive.

Tonight, I took it into the local Apple Store so they could see problem first hand. I had already gone through a PRAM and SMC reset, scrubbed for viruses (unlikely!) and even let the battery drain completely to see if the machine would reset. The Genius was shocked by what he was seeing on the machine... He even created a new user account and reset the opening set-up animation. When he did, even the open animation stuttered and failed to play cleanly!

So here's what he did... Because the 7200RPM is a "CTO" (custom to order) addition, they cannot swap the MBPs in store. The only way to get an authorization to get a replacement is to call 1-800-MY-APPLE. But he explained to me if he filed a Repair Request first -- and created a repair order number in the system -- the swap out process goes much more smoothly because if you don't have that number, they will make you sit on the phone with Apple Care first to walk through an hour's worth of diagnostics... So my advice is, if you're having this issue, make an appointment at a retail store, let them see the problem themselves, and then have them file the initial paperwork. Then call 1-800-MY-APPLE and have them process the replacement.

So I received a FedEx shipment label which I have to use to ship my bad MBP back ... then when they receive it, they will authorize a new machine to be built.

My question is... have they solved the problem with the sudden shutdowns on the 7200 because I'm about to get a new machine with the same configuration... and I don't want another bad drive. Or is this just a matter of a firmware update? This seems pretty serious all around. I am planning to call customer service again tomorrow to raise this question.
post #20 of 59
Quote:
Originally Posted by montypython View Post

I have a 13' MBP with a custom 7200 RPM drive. (Seagate 500GB 7200/16MB 2.5" Mobile SATA Model: ST9500420AS SY) I have not had an problems with this drive at all. Running at full speed along with the DVD drive (when installing the OS again) made the MBP hum loudly, but other than that it has been perfect. I don't know if this drive has a sudden motion sensor or not, but it is a great drive and has really made a difference especially when I am running two OSs, loading video, taking notes and all of those everyday tasks. No extra heat, noise, vibrations or power consumption that I can see.

Hope that I have not jinxed myself. No matter what I will be keeping an eye on this thread!

If you're just upgrading, you can use an external drive enclosure and Super Duper (or some other drive imaging/copying program) to simply copy your old drive to the new and swap drives. No need to reinstall the system just for a drive upgrade. It saves a lot of time installing, entering keys and updating all your software. If you think you're getting software problems or your drive died without a backup, then that's different.

The drives did get very warm for me during the transfer, but once it's been transferred and the drive installed, it's pretty cool running. That probably depends on your use.

Quote:
Originally Posted by isaidso View Post

The "ASG" (G for G-force) drives are not supposed to be used in Apple computers (conflict between drive's built-in G-force and Apples on-board G-force. So I would be surprised if Apple themselves are installing these drives. These drives can be used, but it is recommended that Apple's G-force be turned off in terminal. I have one of the "AS" drives with no problems.

Newegg is selling the AS drives, so good for me. I just installed this version of the drive into two notebooks this Monday. Quite nice, it makes the computer feel a lot newer.
post #21 of 59
Quote:
Originally Posted by mgoldman View Post

It is interesting to read this post tonight as this exact situation with the 7200RPM HD happened to me this week.

I bought a 3.06GHz 4GB RAM, 500Gb 7200RPM MPB the week they were announced. For the first week after I got it, it was normal, except for the weird electronic beeping coming from the HD. At first, I thought it was just a new HD technology that occasionally made noise. Then, performance got progressively worse. I usually give this machine a workout -- running VMWare virtual machine with a host of other apps on the MAC side. It started to get sluggish after about 2-3 days. The Hard drive would seem to hang up... Then, on Monday of this week, 2 weeks into owning the machine, a cold start first thing in the morning took 10 minutes. After it booted, any click on an icon rendered the MBP useless -- beach ball and unresponsive. Sometimes, after about a minute, the machine will carry out the task you clicked to do, but then immediately go back to being unresponsive.

Tonight, I took it into the local Apple Store so they could see problem first hand. I had already gone through a PRAM and SMC reset, scrubbed for viruses (unlikely!) and even let the battery drain completely to see if the machine would reset. The Genius was shocked by what he was seeing on the machine... He even created a new user account and reset the opening set-up animation. When he did, even the open animation stuttered and failed to play cleanly!

So here's what he did... Because the 7200RPM is a "CTO" (custom to order) addition, they cannot swap the MBPs in store. The only way to get an authorization to get a replacement is to call 1-800-MY-APPLE. But he explained to me if he filed a Repair Request first -- and created a repair order number in the system -- the swap out process goes much more smoothly because if you don't have that number, they will make you sit on the phone with Apple Care first to walk through an hour's worth of diagnostics... So my advice is, if you're having this issue, make an appointment at a retail store, let them see the problem themselves, and then have them file the initial paperwork. Then call 1-800-MY-APPLE and have them process the replacement.

So I received a FedEx shipment label which I have to use to ship my bad MBP back ... then when they receive it, they will authorize a new machine to be built.

My question is... have they solved the problem with the sudden shutdowns on the 7200 because I'm about to get a new machine with the same configuration... and I don't want another bad drive. Or is this just a matter of a firmware update? This seems pretty serious all around. I am planning to call customer service again tomorrow to raise this question.

I know you're not supposed to include the entire quote for a reply but...

You have 1 post to this forum.

I don't doubt there is a problem with the battery/logic board etc. but you go into great detail to describe an entire scenario that just happened.

People on this board know I'm not popular for my Apple enthusiasm, especially with Steve Jobs.

Your one post goes into great detail that is just a little to convenient for me (IMO). I'll call BS on the post but think there is a problem.

On other news my iPhone just happened to blow up today but I'm going to wait to post the details until I see an article on AI.
post #22 of 59
Quote:
Originally Posted by isaidso View Post

The "ASG" (G for G-force) drives are not supposed to be used in Apple computers (conflict between drive's built-in G-force and Apples on-board G-force. So I would be surprised if Apple themselves are installing these drives. These drives can be used, but it is recommended that Apple's G-force be turned off in terminal. I have one of the "AS" drives with no problems.

http://support.apple.com/kb/HT1934

<<To disable the Sudden Motion Sensor:

Find the current status of Sudden Motion Sensor:

1. From the Finder's Go menu, choose Utilities.
2. In the Utilities folder, open Terminal.
3. When the command line appears, type sudo pmset -g and press Return.
4. Type in the administrator password when prompted and hit Return. This command queries the computer for the current setting of the Sudden Motion Sensor, which you can determine by locating the ams entry (in Mac OS X 10.3) or the sms entry (in Mac OS X 10.4 and 10.5) and looking to the right to determine its value. The default setting is "1" (turned on).


Disabling the Sudden Motion Sensor in Mac OS X 10.4 and 10.5:

1. In Terminal, which should still be open from the previous step, you can disable the Sudden Motion Sensor by typing sudo pmset -a sms 0 and pressing Return (changing the setting to a zero disables the module).
2. Type your administrator password when you are prompted and press Return.
3. Type the sudo pmset -g command again to be sure that the setting has been applied.

Any changes that you make to the Sudden Motion Sensor setting remain in effect even after you restart the computer. If you choose to disable the Sudden Motion Sensor, Apple recommends that you re-enable it as soon as possible in order to take full advantage of the feature.

To re-enable the Sudden Motion Sensor:

Find the current status of Sudden Motion Sensor:

1. From the Finder's Go menu, choose Utilities.
2. In the Utilities folder, open Terminal.
3. When the command line appears, type sudo pmset -g and press Return. Type your administrator password when you are prompted and press Return. If you have the Sudden Motion Sensor turned off, the value of the ams entry (in Mac OS X 10.3) or sms entry (in Mac OS X 10.4 and 10.5) will be a zero (0). >>
2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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post #23 of 59
I guess I am one of the few WITHOUT any of the drive issues... No clicks, beeps, stalls, beachballs or any firmware update issues..

I installed the 500GB 7200 RPM Seagate Momentus without the shock protection.. I also did NOT APPLY the 1.7 Firmware update as that seems to be causing a lot of problems and will only make a difference to those using SSD.
post #24 of 59
I had similar sounds in my 12" iBook when i upgraded to a WD 120GB HDD ~1year ago. I searched alot on the net and found hdapm. "A Mac OS X command line utility for setting the power management (APM) level for ATA hard drives."

It took away all "click" sounds and made the HDD faster,

I don´t have a MacBook Pro and a 7.2K drive so i can not try it, but i hope it works for this problem also.
post #25 of 59
I did the upgrade personally with a Seagate 500 GB 7200 rpm and didn't experience any problems whatsoever until now (it's been a month or so). Computer is now a lot faster (use ArchiCAD and Aperture a lot, besides privately also using iMovie with HD camcorder). My drive is 1/3 full and I also upgraded RAM to 4GB.

I own a 17" MBP (model 4,1).

I really suggest those who plan to upgrade not to hold off from doing it. From the article it seems that the affected drives are the ones coming from Apple not the ones you put yourself in the computer. My Mac is now much faster, although I noticed a slight decrease in battery time (about 5-10% depending on usage).

I am not super-tech-savvy but managed to upgrade it on my own. I obviously keep my TimeMachine, Aperture Vaults always up to date and my old HDD is still at home, just in case
post #26 of 59
Quote:
Originally Posted by iPhone1982 View Post

I know you're not supposed to include the entire quote for a reply but...

You have 1 post to this forum.

I don't doubt there is a problem with the battery/logic board etc. but you go into great detail to describe an entire scenario that just happened.

People on this board know I'm not popular for my Apple enthusiasm, especially with Steve Jobs.

Your one post goes into great detail that is just a little to convenient for me (IMO). I'll call BS on the post but think there is a problem.

On other news my iPhone just happened to blow up today but I'm going to wait to post the details until I see an article on AI.

I don't think your post is justified and the tone is hostile. In short completely unproductive. Perhaps you should reflect on his post, which seams constructive and gives people useful advice, and your aggressive response which is to "call BS" and complain about his response being too detailed. I suggest if posts are too long then skim or skip them. They may not interest you but they almost certainly interest someone else.

"People on this board know I'm not popular for my Apple enthusiasm, especially with Steve Jobs."

I don't think he is dissing the object of your affections. In fact I don't think his post was critical at all. Although at times there is too little critical debate on Apple forums as there are some who don't stifle debate by targeting the messenger and pushing out contrary views.

Anyway sorry for taking this off topic however I hate seeing new forum members being slammed for "too few posts to be allowed a voice" or not agreeing with the company line.

Peace out.
post #27 of 59
WTF:
- who was the idiot who took that video?
- who was the mouth-breather who bothered to upload it to YouTube?
- who was the knuckle-walking Geico spokesperson who attached it to this post?
post #28 of 59
Quote:
Originally Posted by Ossian View Post

I don't think your post is justified and the tone is hostile. In short completely unproductive. Perhaps you should reflect on his post, which seams constructive and gives people useful advice, and your aggressive response which is to "call BS" and complain about his response being too detailed. I suggest if posts are too long then skim or skip them. They may not interest you but they almost certainly interest someone else.

"People on this board know I'm not popular for my Apple enthusiasm, especially with Steve Jobs."

I don't think he is dissing the object of your affections. In fact I don't think his post was critical at all. Although at times there is too little critical debate on Apple forums as there are some who don't stifle debate by targeting the messenger and pushing out contrary views.

Anyway sorry for taking this off topic however I hate seeing new forum members being slammed for "too few posts to be allowed a voice" or not agreeing with the company line.

Peace out.

I also was a bit taken back by a perfect first post . that almost feels like it was back written to fill out the post. Felt like a poster who has posted many times before .

Sometimes paranoia feeds on itself. He may very well be the one .
whats in a name ? 
beatles
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whats in a name ? 
beatles
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post #29 of 59
Seagate had some SERIOUS issues with the first batch of 7200.4 drives. The latest builds (are also $20 MSRP cheaper too) are showing to be very good. I got mine about a month ago. It's in a Mini and since installed as not been shutdown. It started making a "click" about 2 weeks in which started a clone process every night along with TM backups.

Seagate quality is one step above the Hyundai Excel from 1987, being used today. Waiting on a WD Black series 500gb to dump the seagate. The WD 500gb Blue series is actually very good, it's in another Mini here along with 2 MB's.
post #30 of 59
Just adding my 2 cents in.

I installed the Seagate 7200.4 drive without the motion sensor in my 2.53 GHz MBP and have had none of these problems. The only issue I have had is during the initial boot sequence. It takes longer for the Apple logo to appear.

I must say I'm surprised that Apple is using the shock enabled drives (model number ends with 'G') with their build to order machines. I specifically ordered the drive without the shock sensor since I read it will interfere with the sensors on the logic board.
post #31 of 59
The topic on the Apple discussion forum has turned into a total mess with a lot of inaccurate information and panic. I purchased a CTO 3.06 GHz MBP with the 500 GB 7200 RPM drive in June. Here's what I can tell you for certain:

1. Right away I noticed an odd beep coming from the HD. It was infrequent, seemingly random, and very unusual. Additionally the drive made a lot of clicking noise. When working in an app like Aperture, for example, and scrolling through a large group of photos, the scroll will freeze momentarily at the same time the beep occurs. This little "hang" happens too often, and is very annoying.

2. I first noted in the thread on the Apple forum that it was odd that Apple chose to use a "G-Force" enabled model since they themselves recommended not using them because of the built in SMS. I posted instructions on how to disable it, and tried doing so myself. This did not fix the problem however, as even without SMS the drive still beeped, clicked, and stuttered.

3. In May I had purchased a 500 GB 7200 RPM drive from NewEgg. Same model as the CTO drive I had just received, except it doesn't have the "G-Force" feature. I had been using it in a late 2008 MBP unibody without any issue. I had pulled it from the MBP and put it in an external FW enclosure as that MBP has moved to one of my employees. I decided to swap the 500 GB drives.

4. The non "G-Force" Seagate from NewEgg currently being used in my 2009 MBP has none of the issues. No beeps, no clicks, no stutters, no hangs. It's whisper quiet and very fast. Now in an external enclosure, the OEM drive continues to have issues. Oddly, it doesn't beep, but it clicks and clacks regularly, and still causes the same stutters and hangs. This strongly suggests any conflict with SMS is totally unrelated. The issue is entirely with the drive and not the computer.

5. Further isolating the drive, several have noted the same beeps and clicks when using the drive in Boot Camp, completely removing OS X from the equation.

We'll either need replacement drives (likely) or a firmware fix (hopefully).
post #32 of 59
I've about had it with Seagate. It's like they have taken the worst of their drive technology from Maxtor and integrated it into Seagate. Their debacle with the 7200.11 SATA drives that had bad firmwares, and then the "fix" firmwares were usually bad as well!

The 7200.4 is definitely an impressive drive. But like a Pontiac G8, it can be fast and nice but if it's unreliable compared to an Infinity G35 then I'm not buying it....Seagate has become like GM, shoddy for reliability and trying to duck out of paying up for bad product design and reliability.

We have purchased multiple 7k320 Hitachi drives for our various Macs (and Windows machines) in our office. Very fast, reliable and cost effective. What's funny is the older DeskStar's used to be called "deathstars" because of their poor reliability from IBM.

Seagate used to be considered the best. Now their reliability issues have tremendously hurt their sales and their image.
post #33 of 59
Quote:
Originally Posted by KBeat View Post

I purchased a CTO 3.06 GHz MBP with the 500 GB 7200 RPM drive in June. Here's what I can tell you for certain:

... ....

We'll either need replacement drives (likely) or a firmware fix (hopefully).


I ordered a custom 17" MBP on Monday which is on its way - FULLY LOADED!!

* 3.06GHz
* 8GB SDRAM
* 500GB @ 7200 rpm
* Antiglare Widescreen Display

Apart from Web design, I'm getting serious about Final Cut Studio and After Effects. I'll keep my fingers crossed and hope that Apple has fixed these issues by now. Will keep y'all posted if I notice something.

Any advice to avoid the 7200 drive issues when I do the initial setup of the new MBP?
post #34 of 59
Quote:
Originally Posted by dreamraj View Post

I ordered a custom 17" MBP on Monday which is on its way - FULLY LOADED!!

Any advice to avoid the 7200 drive issues when I do the initial setup of the new MBP?

No advice. You'll either have the issue or you won't. As far as I can tell (hard to know for sure with the erratic nature of posts on the forums), every CTO 500 GB 7200 RPM drive in the new MBPs has had the issue. It started for me right out of the box.
post #35 of 59
I installed a 500gig 7200 RPM ST9500420ASG in a Mac Mini I recently purchased (I had my dealer do the install). No problems with the drive after 6 weeks of use.
post #36 of 59
Quote:
Originally Posted by KBeat View Post

No advice. You'll either have the issue or you won't. As far as I can tell (hard to know for sure with the erratic nature of posts on the forums), every CTO 500 GB 7200 RPM drive in the new MBPs has had the issue. It started for me right out of the box.

Ok... wait. As I said above, mine is hanging and it's quite annoying, but I don't have any sounds coming from my HD... no beeps or clicks. I ordered mine 4 days after they were announced last month and have had it about 3 weeks. It's a 3.06ghtz, Seagate 500gb, 7200rpm, 4gb ram 17" MacBook Pro. Has anyone had the hanging / freezing / spinning ball issue without the beeps?

Also, my bluetooth mighty mouse stops responding every day and I have to delete it from my bluetooth settings and then re-discover it to get it working again. Weird.
post #37 of 59
Quote:
Originally Posted by KBeat View Post

As far as I can tell (hard to know for sure with the erratic nature of posts on the forums), every CTO 500 GB 7200 RPM drive in the new MBPs has had the issue.

Not true.

I purchased a 15" MacBook Pro 3.06GHz, 500GB 7200 RPM, 4GB of RAM on the day of WWDC and it arrived on June 16th. I've had no problems with beeping, clicking, or system hangups. It has worked perfectly from day one.

It's not clear how common this problem is yet. Clearly the majority of June MacBook Pros with 7200 RPM drives do NOT have this problem or the coverage and complaints about it would be much more extensive. Heck, the SATA 1 issue, though present in all new MBP's, hardly affected anyone materially and it was widely discussed.

Just a guess: this is a Seagate issue. Seagate is about as customer unfriendly as NVIDIA. For the customers that are affected Apple will probably end up eating the cost to replace the defective hard drives.
post #38 of 59
Quote:
Originally Posted by wilco View Post

Another brain surgeon joins AI...


maybe he's stating the obvious, but this fact is often forgotten around forums.

whenever a small issue happens with any computer brand (not just apple), people start getting their panties in a bunch about the evil corporations screwing us over. then the evil corporation releases a patch within a week.
post #39 of 59
I have the drive in question (ST9500420ASG under System Profiler) in my shiny new 15" MBP. I've noticed the click-and-beep behavior, and a few temporary system hangs here and there... but this is my first Mac so its nothing compared to what I was dealing with on Windows.

Still, for what I shelled out for this thing, I expect everything to work properly.

I'll be waiting for a fix from apple. *taps foot*
post #40 of 59
Hi,
just recived (10days) my new MBP 17, 3.06 - 4GBram- with ST9500420ASG... same problem!!
My MBP freeze sometime when i scroll image for example.. with many click of the HD head..
I tought my HD went bad fortunately I read these post and I discover that i'm not alone!! ARGHHHHH.
Hope to resolve or very soon i will call apple assistence continuously ..DAMM
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