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Analyst says iPhone is lifeblood of AT&T success - Page 2

post #41 of 141
7/16/09 at 12:10pm
Quote:
Originally Posted by solipsism View Post

That is what I’d do. There is no SIM card required with CDMA, the voice algorithm is better than GSM, and use CDMA for voice with CDMA2000 for data does assist in battery usage when measuring talk time with 3G turned on.

Hey solipism, did you hear- AT&T really does suck! I keep getting validated daily lately- huh? Matte scrrens, AT&T , etc
Though I guess I have to put up with AT&T now, now that I'm in it.
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post #42 of 141
7/16/09 at 12:11pm
I think if Apple wants to extend its market share switching to all carriers will solve the problem. To avoid collapse of ATT, Apple needs to give iPhone to Verizon, Sprint and T-Mobile. This way every one can compete with their pricing and speeds. I think that's the smartest way to compete.
Apple had me at scrolling
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Apple had me at scrolling
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post #43 of 141
7/16/09 at 12:16pm
Quote:
Originally Posted by telemaque View Post

That's an advantage? Then how do you use a phone with more than one provider? GSM allows me to use my phone with different providers all over the world just by changing the SIM.

Because the SIM card is not required thre is more free space internally, without engineering around a very large piece of plastic for the data it actually holds that requires placement on the edge. Also, Apple can make their device with less pieces and without the visual obstruction of the SIM card slot. Apple could then spin this as a cost savings in engineering and construction that could lead to other chips that a GSM-based iPhone couldnt have.

Were talking about negotiations here. AT&T cant counter Apples argument about how an AT&T iPhone can be used on any GSM-based network, because they dont offer that option.
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post #44 of 141
7/16/09 at 12:18pm
Quote:
Originally Posted by solipsism View Post

There is no SIM card required with CDMA

Uhh definitely agree with previous post, no SIM is what makes me NOT want ANY CDMA phone!! What happens when my phone dies and I need to switch into another phone immediately?? Uhh yea I'd be calling my CDMA provider.
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post #45 of 141
7/16/09 at 12:19pm
Quote:
Originally Posted by teckstud View Post

Hey solipism, did you hear- AT&T really does suck! I keep getting validated daily lately- huh? Matte scrrens, AT&T , etc
Though I guess I have to put up with AT&T now, now that I'm in it.

The rational, intelligent individual would return the device within the 30-day period if the network didnt suit their needs which is why Im sure youll keep it and use it as an excuse to complain about AT&T excessively.
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post #46 of 141
7/16/09 at 12:22pm
Quote:
Originally Posted by solipsism View Post

The rational, intelligent individual would return the device within the 30-day period if the network didn’t suit their needs… which is why I’m sure you’ll keep it and use it as an excuse to complain about AT&T excessively.

But it does suit my needs.
It and only it offers the MMS texting, video making, voice recognition iPhone that I've wanted for the 2 last years!
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post #47 of 141
7/16/09 at 12:31pm
ATT Wireless has a horrible coverage in the Washington DC area and no coverage in Metro. My calls get dropped all the time. Would definitely switch to Verizon, once Apple allows V to carry their phones.
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post #48 of 141
7/16/09 at 12:35pm
If the shoe fits:
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post #49 of 141
7/16/09 at 12:38pm
Quote:
Originally Posted by libertyforall View Post

If the shoe fits:

image: http://www.insightts.com/blog/wp-con...-salesjpg.jpeg

HAHA Nice!
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post #50 of 141
7/16/09 at 12:43pm
I don't think people quite understand how the iPhone factors into AT&T's "slow" network.

If all the current iPhones in the US were on Verizon's network, their freaken download speed would be just as slow as AT&T's is now. That's a fact of physics. There is only so much bandwidth on any network. The more devices on that network and the more those devices access the network, the more the probability of that network becoming bogged down. This is especially true for the iPhone; on average iPhones are responsible for the same amount of traffic as ALL other smart phones combined in the US (and sits at 33% for all smartphone traffic in the world), even though the iPhone only sits at 15%-20% market share in the US. That's some serious network traffic.


Second, is Verizon's network even compatible with the iPhone? Don't people realize Apple isn't interested in making different models for different cell networks? This is why they went with AT&T in the US, because they were deploying the world-standard 3G.
Disclaimer: The things I say are merely my own personal opinion and may or may not be based on facts. At certain points in any discussion, sarcasm may ensue.
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Disclaimer: The things I say are merely my own personal opinion and may or may not be based on facts. At certain points in any discussion, sarcasm may ensue.
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post #51 of 141
7/16/09 at 1:14pm
Quote:
Originally Posted by libertyforall View Post

If the shoe fits:

LMAO!! The iPhone's Ball n Chain!!!
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post #52 of 141
7/16/09 at 1:19pm
Quote:
Originally Posted by cmf2 View Post

It isn't that simple. The iPhone increases the strain on anyones 3G network, since it ups usage. Thus speeds are lower. I'm in Canada, so really don't know how the two stack up, but Verizons average 3G speeds will drop if they get the iPhone. On the flip side, AT&T's speeds will increase as iPhone users vacate the carrier, so there should be a floor where AT&T would stop losing users due to 3G speeds.

I really hate that Rogers demands a 3-year contract, however, I have to say their service and reliability has been pretty good. As soon as 3.0 was released, I had immediate access to MMS and tethering. AT&T customers are still waiting for that.

Last time I was in NYC using AT&T's network, the service was spotty and I had a bunch of dropped calls and couldn't always use the 3G cellular network when no WiFi was available. If I still lived in NYC, I would not be too happy with that level of service.
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post #53 of 141
7/16/09 at 1:21pm
Quote:
Originally Posted by Trajectory View Post

Last time I was in NYC using AT&T's network, the service was spotty and I had a bunch of dropped calls and couldn't always use the 3G cellular network when no WiFi was available. If I still lived in NYC, I would not be too happy with that level of service.

Why do I always seem to be validated lately?
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post #54 of 141
7/16/09 at 1:21pm
Quote:
Originally Posted by teckstud View Post

Hey solipism, did you hear- AT&T really does suck! I keep getting validated daily lately- huh? Matte scrrens, AT&T , etc
Though I guess I have to put up with AT&T now, now that I'm in it.

I guess you'll also be anxiously awaiting for every new iPhone thread now, right?
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post #55 of 141
7/16/09 at 1:22pm
Quote:
Originally Posted by solipsism View Post

HAHA Nice!

Something we can agree on - finally.
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post #56 of 141
7/16/09 at 1:31pm
Quote:
Originally Posted by Trajectory View Post

I guess you'll also be anxiously awaiting for every new iPhone thread now, right?

You got it- I love this 3Gs iPhone! The love grows daily as my wallet shrinks monthly with AT&T.
I learn something new everyday with it. So many things I have yet to figure out- I'm lucky an Apple store is not far from my job and we have the AppleInsider.
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post #57 of 141
7/16/09 at 1:32pm
I do not experience any drop calls with the iPhone but I do with my Blackberry. I was very disappointed with Verizon and Sprint so I will stick with At&t. Unfortunately, any US carriers is not that great we should push all US carriers to match Europe communication networks ...no matter what carriers they have outstanding service and fast speed.
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post #58 of 141
7/16/09 at 1:34pm
Quote:
Originally Posted by davebarnes View Post

Why would Apple manufacture a CDMA iPhone?
R&D expense for a phone that would only work on one carrier in the entire world.
More complicated supply chain issues.

Quote:
Originally Posted by Jsyedinak View Post

They won't - It will need to be an LTE (4G) version that ATT and Verizon will be going to starting Next Year - at least as far as Verizon is concerned.

The R&D expense would be minimal, you are only changing a very small part of the phone. Phone manufactures do it all the time on much less expensive handsets.

And the "only one carrier" ignores the fact that that one carrier is huge and would increase their potential market by 50%. Ok, I don't really know all the market share numbers, so I'm making them up... I assume US iPhone sales are 50% of world-wide iPhone sales, so ATT is 50% of iPhones sold. Verizon and ATT are about the same size, so assuming the same % penetration into the Verizon customer base, that's a 50% increase is global iPhone sales if they made a Verizon phone. (And even if my guestimates are off by half, a 25% increase in sales is nothing to sneeze at.)

That said, I don't see Apple ever making a dedicated CDMA phone, and agree that they would wait for Verizon's LTE network. But how long do they wait? Verizon isn't going to magically flip a switch and have LTE coverage across their entire network. It will take time to build out, starting with the big cities. If Apple makes an LTE-only phone, you will have NO service outside of those cities because you won't be able to switch over to their older CDMA network.

So Apple will either need to make a combined LTE/CDMA capable phone, or we'll be waiting much longer for a Verizon iPhone while they build out their nationwide network.
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post #59 of 141
7/16/09 at 1:47pm
Quote:
Originally Posted by telemaque View Post

That's an advantage? Then how do you use a phone with more than one provider? GSM allows me to use my phone with different providers all over the world just by changing the SIM.

Um, have you tried putting another carrier's SIM card in your iPhone? Didn't think so. In fact, this is one of the reasons I paid to get out of my contract with ATT. Prior to a trip to Europe, they swore to me that my phone (not an iPhone) was unlocked and that I'd be able to purchase a local SIM card and put it in (I told them this was exactly what I planned on doing). A flat out lie. It took three weeks and many expensive overseas calls to customer service and finger-pointing at Motorola (blaming them for locking the phone) before I finally got an ATT customer service rep who admitted that all the other reps had lied to me and he was able to provide me the unlock code.

This combined with extremely poor service in the US was justification to pay the $150 contract termination fee. Now I have my very reliable Verizon phone for when I'm in the US and my now unlocked ATT phone, which will never again see an ATT SIM card, for overseas travel (it's essentially now a pre-paid UK Virgin Mobile phone).
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post #60 of 141
7/16/09 at 1:50pm
Quote:
Originally Posted by teckstud View Post

Why do I always seem to be validated lately?

When I was last in NYC with my 2G I didn't have even the slightest problem at all...
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post #61 of 141
7/16/09 at 1:56pm
Quote:
Originally Posted by teckstud View Post

You got it- I love this 3Gs iPhone! The love grows daily as my wallet shrinks monthly with AT&T.
I learn something new everyday with it. So many things I have yet to figure out- I'm lucky an Apple store is not far from my job and we have the AppleInsider.

I've had my 3G for about a year now, and I can't imagine now how I lived without it. Although I am envious of your ability to make videos and use voice commands. I'll have to wait another year before I can get a phone that will do that.
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post #62 of 141
7/16/09 at 1:57pm
Quote:
Originally Posted by bigmc6000 View Post

When I was last in NYC with my 2G I didn't have even the slightest problem at all...

That's because it's not using the 3G network, which is the biggest problem with AT&T.
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post #63 of 141
7/16/09 at 2:04pm
Make an exorbitant amount of shares a part of the next contract renewal. Take a piece of ATT and gain full access to accounts so that activation is more seamless and less problematic. That's what I'd like to see happen. Might be bad for their business though, so perhaps not.
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post #64 of 141
7/16/09 at 2:05pm
Quote:
Originally Posted by Trajectory View Post

I've had my 3G for about a year now, and I can't imagine now how I lived without it. Although I am envious of your ability to make videos and use voice commands. I'll have to wait another year before I can get a phone that will do that.

Let's not forget the speed- it blazes!
The compass is great too- especially after I've had one too many here in NYC.
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post #65 of 141
7/16/09 at 2:07pm
I'm happy with AT&T, granted I've only been with them for a month now. I bought an iPhone 3G S on launch day (stood in line for three hours). I haven't had a problem with the phone or AT&T's service.

Now granted, I live in Garner, NC (just south of Raleigh) and 3G data and voice coverage is wonderful. I get full 3G in Garner, Raleigh, Cary or just about any area I travel during the day. Most of the places I travel to see family (Greensboro/Burlington, NC and Charlotte, NC) have good 3G coverage as well.

The only time I wasn't able to get 3G is when I was in Holden Beach, NC and I had to fallback to EDGE.

My only "minor" gripe with AT&T is that their customer service lags behind Alltel (who I switched from). I could call Alltel about an account issue and have someone on the phone immediately. I have to wait 4-5 minutes with AT&T.

Also, it took me two calls to get them to bock text messaging completely on my iPhone -- I'm paying for unlimited data (and thus full email capabilities), there's no way in hell that I'm going to give them EXTRA money for stupid texting (let the kiddies play with that *&^%).

For those of you planning to jump ship, good luck to you. I'm happy where I'm at... for now
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post #66 of 141
7/16/09 at 2:13pm
Quote:
Originally Posted by Mazda 3s View Post

Also, it took me two calls to get them to bock text messaging completely on my iPhone -- I'm paying for unlimited data (and thus full email capabilities), there's no way in hell that I'm going to give them EXTRA money for stupid texting (let the kiddies play with that *&^%).

For those of you planning to jump ship, good luck to you. I'm happy where I'm at... for now

Funny I have both data and texting and prefer the texting. I must just be used to it and I really like the iChat look of it. So if someone texts you to your phone number do you get any notification of it? How did people get texts last year ? Did they go to the email adress?
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post #67 of 141
7/16/09 at 2:16pm
Quote:
Originally Posted by Trajectory View Post

That's because it's not using the 3G network, which is the biggest problem with AT&T.

After upgrading to the 3GS I'd have to say I've actually had FEWER problems in terms of connections than I had with my 2G...
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post #68 of 141
7/16/09 at 2:17pm
Quote:
Originally Posted by teckstud View Post

Why do I always seem to be validated lately?

Validated in what way? Complaining the iPhone is too slow and getting a faster one two years later, complaining that AT&T sucks and having others with occasional issues or constant issues in certain areas is not the result of your clairvoyance. Its only you complaining about wanting something that will occur eventually.

You are probably even claiming that Apple has listened to you about glossy screen sucking because there is a rumour that they me including matte as an option. The rational people here that do prefer glossy have stated that the option for users would be nice, but your absolute statements about glossy screens suck for all users, that they dont look better than matte in any regard, agreeing that those who prefer glossy are ignorant.

For you to validated youll have to actually make logical, rational, balanced claims; not hyperbolic whinefests about Apple being doomed. You cant see the difference in the same way Michael Bay doesnt realize that good CGI doesnt equal a plot or storyline.


Quote:
Originally Posted by Slang4Art View Post

Make an exorbitant amount of shares a part of the next contract renewal. Take a piece of ATT and gain full access to accounts so that activation is more seamless and less problematic. That's what I'd like to see happen. Might be bad for their business though, so perhaps not.

My in the box reaction is now way, since there has never been a mobile vendor do such a thing. But do I think its likely that Apple has at least entertained the idea since they do like to control the whole experience. That is not to say that Apple would partner with AT&T and make the iPhone the only device on the network, but getting more control over part of the ecosystem is obviously something Apple would like, assuming it was a viable business move which Im not sure it is.

Care to build on your idea more?
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post #69 of 141
7/16/09 at 2:18pm
Quote:
Originally Posted by chipr View Post

Uhh definitely agree with previous post, no SIM is what makes me NOT want ANY CDMA phone!! What happens when my phone dies and I need to switch into another phone immediately?? Uhh yea I'd be calling my CDMA provider.

I've had to do that and it took about 15 minutes on the phone to Verizon. And they keep your contacts online for you so as soon as the new phone arrives it synchs up just like MobileMe,

ATT coverage is atrocious in my neighborhood, but since it's been pointed out that a Verizon iPhone would be on a new and unproven network I won't be the first one to jump from the fat to the fire.
"..do you remember where you parked the car?"
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post #70 of 141
7/16/09 at 2:20pm
Yes I was going to say the same thing, the Iphone will only come to version if a few things happen.

1. Verizon does not tell their manufacturers how to build handsets.

2. Verizon lets go of their own new app store for Apple's on the Iphone.

3. Verizon changes their network to support the iphone.

These are the demands that Apple had when the Iphone first came out and offered it to Verizon but they said now, I cannot see them relaxing these to get the Iphone now so therefore the Iphone will never be a Verizon phone. Also for the NYC guy who claims he does not get a good signal in the city, I am there all the time with my 2g, 3g, and now my 3gs and never have any issues. You may be in a building that is blocking cell phone signals because of the construction, but I have full bars pretty much everywhere I go including, upstate NY, Maine, Boston, Rural Mass, and in Cali where I live way North. So it's not ATT there is something else going on with you that you are not taking into consideration!!!
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post #71 of 141
7/16/09 at 2:24pm
Quote:
Originally Posted by teckstud View Post

Funny I have both data and texting and prefer the texting. I must just be used to it and I really like the iChat look of it. So if someone texts you to your phone number do you get any notification of it? How did people get texts last year ? Did they go to the email adress?

(ad hom removed)
I know you pass the day being a idiot, but text works just fine on the Iphone. If you ever had one you would know. How do people get texts you ask. You buy them of course With ATT they charge you extra for text up to unlimited family plan for $20. If you think ATT will match Sprints price you obviously are clueless about market share. ATT better then any other network finally has a phone which uses their network so they can determine rational pricing for the consumer. I would love to see it come down, but I doubt it. By the way what does Verizon charge?
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post #72 of 141
7/16/09 at 2:25pm
One important difference all of these articles seems to ignore is that on AT&T, you can use 3G services (like Maps, Safari) while talking on the phone. You can't do that on Verizon and Sprint.

Add a few million iPhones to Verizon's network and it will slow down too.

You won't see an iPhone for Verizon until they fully build out a nationwide 4G network. Apple isn't going to build a CDMA phone, and if Verizon does a slow 4G rollout, Apple can't let Verizon sell an iPhone that loses coverage outside major metro areas (if the phone were to have to drop down to CDMA b/c no 4G coverage).

Plus, Steve Jobs is probably still pissed at Verizon, which should add a couple of years to Verizon getting the iPhone.http://forums.appleinsider.com/images/smilies/lol.gif
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post #73 of 141
7/16/09 at 2:27pm
Quote:
Originally Posted by dyler View Post

Yes I was going to say the same thing, the Iphone will only come to version if a few things happen.

1. Verizon does not tell their manufacturers how to build handsets.

2. Verizon lets go of their own new app store for Apple's on the Iphone.

3. Verizon changes their network to support the iphone.

These are the demands that Apple had when the Iphone first came out and offered it to Verizon but they said now, I cannot see them relaxing these to get the Iphone now so therefore the Iphone will never be a Verizon phone. Also for the NYC guy who claims he does not get a good signal in the city, I am there all the time with my 2g, 3g, and now my 3gs and never have any issues. You may be in a building that is blocking cell phone signals because of the construction, but I have full bars pretty much everywhere I go including, upstate NY, Maine, Boston, Rural Mass, and in Cali where I live way North. So it's not ATT there is something else going on with you that you are not taking into consideration!!!

With the popularity of the iPhone and Verizons inability to get a real iPhone competitor up yet I can see them giving into to Apple while allowing their other vendors phones to be on the same platform. That wont make the others happy, but with millions of sales with guaranteed data plans from a proven device that isnt the major issue it once was for Verizon.
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post #74 of 141
7/16/09 at 2:35pm
Quote:
Originally Posted by bizlaw View Post

One important difference all of these articles seems to ignore is that on AT&T, you can use 3G services (like Maps, Safari) while talking on the phone. You can't do that on Verizon and Sprint.

That often gets overlooked and its one of those features that you take for granted until you dont have it, like if you have dropped to EDGE and are trying to do both. I dont use voice much, but when I do I am usually having to access Safari, Mail or some other app that uses the web to get information.
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post #75 of 141
7/16/09 at 2:39pm
Quote:
Originally Posted by dyler View Post

Yes I was going to say the same thing, the Iphone will only come to version if a few things happen.

1. Verizon does not tell their manufacturers how to build handsets.

2. Verizon lets go of their own new app store for Apple's on the Iphone.

3. Verizon changes their network to support the iphone.

These are the demands that Apple had when the Iphone first came out and offered it to Verizon but they said now, I cannot see them relaxing these to get the Iphone now so therefore the Iphone will never be a Verizon phone. Also for the NYC guy who claims he does not get a good signal in the city, I am there all the time with my 2g, 3g, and now my 3gs and never have any issues. You may be in a building that is blocking cell phone signals because of the construction, but I have full bars pretty much everywhere I go including, upstate NY, Maine, Boston, Rural Mass, and in Cali where I live way North. So it's not ATT there is something else going on with you that you are not taking into consideration!!!

It would be much easier for Apple to add a CDMA chip from Qualcomm then for Verizon to change their network, but I seriously doubt Apple will waste their time chasing after CDMA when the technology is rapidly approaching EOL. That would be like spending your R&D on Windows XP. As far as the App store and Apple I think it's a non-starter but would watch what happens in China to see if Apple is willing to negotiate on the App store revenue share with carriers.
I think in the short term it's a pipe dream to think you will see the 3GS Iphone on the Verizon network. Apple is moving customers from other networks to ATT and ATT is paying a premium to Apple for these customers. If the Iphone is available on all the US networks the premium per iphone will go down, so I'm sure the financial analyst at Apple continually look at the sales numbers and future handset subsidies and play the carriers off each other in all the negotiations. Once LTE is the dominate technology the game will change but that is really in the 2011/12 timeframe since you'll need a fall back network like Edge/HSPA or CDMA/
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post #76 of 141
7/16/09 at 2:41pm
Quote:
Originally Posted by AppleInsider View Post

If the iPhone's exclusivity with AT&T were to expire, one market research firm predicts that the cell phone carrier would suffer due to the superior network offered by competitor Verizon Wireless.

This week, Pali Research released a prediction that AT&T will net less than 1 million new subscribers in 2010, compared with the 4 million it gained in 2008. The report operates under the assumption that the iPhone will leap to Verizon's network once the contract has expired.

The statement comes as AT&T is pushing to keep Apple's phone exclusively on their network through 2011. The Wall Street Journal has reported, through anonymous sources, that CEO Randall Stephenson is currently negotiating with Apple. iPhone-AT&T exclusivity in the U.S. expires next year.

If Pali Research is to be believed, AT&T's future could depend on retention of the iPhone, making Stephenson's alleged negotiations all the more crucial.

"As the iPhone exclusivity period rolls off between AT&T Wireless and Apple, a material number of AT&T customers will flock to Verizons superior network," the firm states. "We estimate that nearly a third of AT&Ts post-paid customers are being retained by AT&T primarily because of the iPhone exclusivity."

The market research firm based its conclusion on two recent studies that show AT&T has 3G speeds that lag behind Verizon, T-Mobile and Sprint. The study from Wired, with a sampling of 12,000 mobile phone customers, demonstrated that AT&T has an average download speed of 901 Kbps. Another survey from PC World corroborated those results.

This, despite numerous attempts by the company to boost bandwidth capacity for the iPhone and the network's influx of users.

This year, it was estimated that a third of AT&T's new customers are switching solely because of the iPhone. The same study from ChangeWave suggests that AT&T customers are also less likely to switch carriers.

Pali Research recently gave investors a buy rating for Verizon and sell for AT&T, based on the latter's dependence on the iPhone.

"Our Buy rating on Verizon is based on our view that its market share gains will lead to profit growth that tops other telecom companies and Wall Street consensus estimates," the firm said in June. "Our Sell rating on AT&T is based primarily on our belief that its wireless business will enter a prolonged period of erosion after being propped up by the iPhone for the past two years."

This analyst must be some bean counter that is clueless about carrier technology, wireless voice and data. ATT is using UMT/3G which is an asynchronous wide band (5 MHz) version of the synchronous 1.25 MHz CDMA that VZ uses. The really big difference is that VZ uses - mostly - a separate channel for data called EVDO... this way, hi data rates do not degrade voice. To sum it up, the VZ tech is much more efficient than what ATT uses. This mess was created because the European carriers, particularly Nokia and Ericsson tried to bypass QCOM's CDMA with their own version called WCDMA... but basically lost. Still they diluted QCOM IPRs and royalties.

However, CDMA/EVDO is used only by 20% of the subscribers in the world at best. It is dominant in the US, parts of the Americas, S. Korea, Any phone designed for VZ will have to have GSM/EDGE or even WCDMA to roam worldwide... I suspect it will add another $25-50/phone to the cost.

I think that Apple is playing hardball with ATT and using the threat of the VZ deal to squeeze ATT. It would make sense to add T-Mobile here in the US and worldwide as well, particularly in EU. Like many have said, VZ is not desperate enough to give up their control over the phones. The other phone makes will ask for the same control as well. VZ store stinks anyway.
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post #77 of 141
7/16/09 at 2:44pm
Quote:
Originally Posted by teckstud View Post

Funny I have both data and texting and prefer the texting. I must just be used to it and I really like the iChat look of it. So if someone texts you to your phone number do you get any notification of it? How did people get texts last year ? Did they go to the email adress?

Here's the deal. I never had texting with my old flip phone on Alltel. I've never seen the point of it and have always refused to pay for it. I specifically had it blocked, so all of my friends know not to text me.

Now when I got my iPhone, I told them I didn't want texting. However, within an hour of activating my phone (with a new phone number mind you), I got two texts about some stupid Jonas Brothers concert from some number that I didn't even recognize. After I found out that I was being charged per text for these unwanted messages, I called AT&T and told them to disable that *&^#. They also said that I could call back after receiving my first bill to have those texting charges removed.

Now, I don't get text messages at all. No notifications, no nothing.

If I need to talk to someone, I give them a call, leave them a voicemail, or send them an email. If you can't answer your phone/respond to a voicemail, or respond to an email, you're worthless to me anyway
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post #78 of 141
7/16/09 at 3:00pm
Quote:
Originally Posted by jedialan View Post

Besides the reliability of the network, Verizon has vastly superior customer service over AT & T. My year with AT & T was the absolute worst customer service experience I have ever had with any company with any product/service. I've been with both and Verizon is by far the best.

I have had a totally different experience with Verizon Customer Service. I had a billing problem that went on for months and every CS rep I spoke to at Verizon was rude and ultra arrogant. They had no problem ridiculing me and blaming me for their obvious errors. One day, after spending over an hour trying to get the issue resolved the rep told me that if I was so unhappy i could just cancel my service but be prepared to pay a termination fee. At this point I was so enraged I jumped up from my desk and left work in the middle of the day and headed straight to my local Verizon office and cancelled all my phones (I had 4). There was also someone else waiting there to do the same thing for the very same reasons. I then went to AT&T and signed up for my first iPhone and I haven't looked back.

You talk as if it is a fact that Verizon has "vastly superior customer service" but it s only your opinion. My opinion is that Verizon has the worst customer service of all the carriers. It is all a matter of perception.
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post #79 of 141
7/16/09 at 3:05pm
Well... duh. I switched form Verizon for an iPhone, and the femto-second I can switch back I will. I never really believed just how different the quality of connection and data rates could be between major carriers until I switched. As much as I love my iPhone, if AT&T somehow managed to stay exclusive until 2011, I think I will end up punting on the iPhone. Ultimately, I value the phone service over everything else.
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post #80 of 141
7/16/09 at 3:13pm
Just last night I was discussing AT&T's incredibly poor service here in the Silicon Valley area with a colleague of mine. We both work in tech and recently switched from other (way better) service providers. Why? Because we wanted the features the iPhone has to offer.

We exchanged notes on the terrible service here. It's almost impossible to converse for an extended period of time without dropping a call. We both talked about the experience of sitting in a chair in your house with what seems like a good connection, and then you move an inch to right and BAM!.....the call instantly dissappears. Also we both talked about locations on Highways 101, 280 or 17 where every single time you drive by a certain spot, you'll loose your call.

You'd think that with Apple's HQ being located here and with so many tech companies AT&T's service would be spectacular. It's shit. With all the money they must be raking in in from people who want the iPhone, you'd think they'd be investing rapidly in upgrading their service. Yet in my home in here in the South Bay, I can rarely make a call, sometimes even when I step outside the house. And I live in a suburb of Silicon Valley. I get much more reliable service in Kansas City (Sprint's HQ - where I travel to frequently), and some other cities, but even then it's not as good my old Treo with Sprint service.

So I have to agree based on conversations I have had with quite a few people. The day the iPhone goes to another carrier, whether it's Verizon or someone else, people will leave AT&T in droves.
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