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Apple users report SuperDrive failures; more iPod camera cases

post #1 of 47
Thread Starter 
Reports of dead SuperDrives on Apple's Macs have been cropping up; and once again, third-party iPod cases show camera holes, like they have numerous times in recent months.

Complaints of SuperDrive failures grow

A developer Friday told AppleInsider the drive on his Mac mini was only used a handful of times before the attempted install of Snow Leopard. After he inserted the installation disc for Mac OS X 10.6, the drive would not mount any other optical discs. Now, he said, the drive will not read or write any CD or DVD.

"Unfortunately, I have not been able to get Apple’s cooperation on resolving this," the developer said. "For now, I am advising all my Mac clients not to upgrade and I am not guaranteeing that any solution I build will run on Snow Leopard."

He also cited a colleague who had a similar problem on a two-year-old MacBook Pro. After the user attempted to install Snow Leopard, an error code was displayed. The drive would read CDs, but stopped mounting DVDs. When Apple replaced the SuperDrive in the MacBook Pro, the problem was not resolved.

However, the problem seems to go well beyond Snow Leopard. While a handful of users attempting to install the operating system have posted in recent days on the Apple Support discussion boards, user reports of failing Mac SuperDrives go back months, well before last week's release of Snow Leopard.

Numerous users have claimed problems with the drive models "MATSHITA DVD-R UJ-857E" and "HL-DT-ST DVDRW GSA-S10N," though other models appear to be affected as well. Given numerous claims that the drives were rarely used, it's possible that the SuperDrives had problems all along, but were not accessed often enough for the issue to surface.

The developer said he spoke with AppleCare support, and was told that when a drive ejects more than one disc without playing it, the hardware is replaced, as there are no tools for troubleshooting software errors with optical drives.

"Of course, if replacing the hardware doesn't solve the problem (as appears to be the issue for some people who have tried) they're going to have to come up with a better strategy," he said.

New iPod cases again suggest inclusion of camera

Once again, third-party iPod case manufacturers appear to confirm that Apple will announce new iPod touch and iPod nano models with cameras at next week's press event. In new photos from Engadget, cases once again show holes for camera lenses on the presumed new hardware.

Rumors of the new hardware developed earlier this year and were later given more concrete support when a plethora of cases showed camera holes.

While a recent report suggested the iPod classic could also receive a camera upgrade, no third-party cases so far have suggested such a device is forthcoming.



post #2 of 47
Uh, oh.
2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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post #3 of 47
My MacBook Pro's MATSHITA DVD-R UJ-857E has been useless for almost a year. Can't read CDs, can't read DVDs, can't burn anything. Had to buy a crappy external drive that makes more noise than my vacuum and shakes my desk like a washer-dryer. So upsetting. I could use my Apple Care but can't send my Mac away for more than a day...
post #4 of 47
My Mini started installing then stopped and the superdrive started making noise so Interrupted it and put it in my external drive and completed the install. I have no tried my superdrive to see if it still works.
post #5 of 47
I've been having super drive problems since Leopard. I even had apple replace the damn thing on warranty and the same thing happened again within the week. Organizing ti to be replaced on warranty again and now on Snow Leopard. But to me there is not difference between Leopard and Snow Leopard on this issue. The super drive just aint working right.
post #6 of 47
I've got 12 Intel Macs in my house and one of my Mini's displayed this behavior. It was unable to install Snow Leopard, but would read CDs.

I ended up having to use a portable drive to install with. I'm not sure if I agree with this guys assessment that Snow Leopard is the culprit.

It could just as well have been an issue of seldom to never using the drive and it becoming damaged or to dirty to operate. Although all attempts to install after cleaning the drive with canned air were to no avail.
post #7 of 47
Numerous? A handful? How many are we talking about here?
post #8 of 47
My MacPro 1,1 exhibited the same problem. My drive came back eventually, but it locks intermittently and I'm unable to eject disks. These symptoms arrived with SL. Oh, and it's a brand new drive as my original SD failed earlier this year.
post #9 of 47
Quote:
Originally Posted by AppleInsider View Post

Complaints of SuperDrive failures grow

A developer Friday told AppleInsider the drive on his Mac mini was only used a handful of times before the attempted install of Snow Leopard. After he inserted the installation disc for Mac OS X 10.6, the drive would not mount any other optical discs. Now, he said, the drive will not read or write any CD or DVD.

"Unfortunately, I have not been able to get Apple’s cooperation on resolving this," the developer said. "For now, I am advising all my Mac clients not to upgrade and I am not guaranteeing that any solution I build will run on Snow Leopard."

He also cited a colleague who had a similar problem on a two-year-old MacBook Pro. After the user attempted to install Snow Leopard, an error code was displayed. The drive would read CDs, but stopped mounting DVDs. When Apple replaced the SuperDrive in the MacBook Pro, the problem was not resolved.

However, the problem seems to go well beyond Snow Leopard. While a handful of users attempting to install the operating system have posted in recent days on the Apple Support discussion boards, user reports of failing Mac SuperDrives go back months, well before last week's release of Snow Leopard.

Numerous users have claimed problems with the drive models "MATSHITA DVD-R UJ-857E" and "HL-DT-ST DVDRW GSA-S10N," though other models appear to be affected as well. Given numerous claims that the drives were rarely used, it's possible that the SuperDrives had problems all along, but were not accessed often enough for the issue to surface.

The developer said he spoke with AppleCare support, and was told that when a drive ejects more than one disc without playing it, the hardware is replaced, as there are no tools for troubleshooting software errors with optical drives.

"Of course, if replacing the hardware doesn't solve the problem (as appears to be the issue for some people who have tried) they're going to have to come up with a better strategy," he said.



I've got a Power Mac Dual G4 MDD that I attempted to install Leopard on and the internal optical drive hasn't worked since. The drawer won't even open. I have since downgraded back to Tiger due to other issues, but the drive still does not function. It's difficult to know if the attempted Leopard install was the cause or just a coincidence and the drive crapped out due to age... I've been looking at replacing the drive, a dual layer burner is around $30 these days, but if that doesn't fix the problem then what's the point?
post #10 of 47
apple also fucked up my mbp 2,33 c2d superdrive about 1 1/2 years ago with a firmware update...
2days later this update was offline and apple deleted every trace that had to do with this update... since then I can't even burn 1 stupid audio cd or a standard dvd!

Now after installing Snow Leopard I can't even insert any cd or dvd because my MBP ejects it about 10 seconds after it was inserted... this is the case for EVERY kind of compact disc (originals & burned discs)


My Drive is a:
MATSHITA DVD-R UJ-857D:

Firmware-VersiontKCVB
VerbindungstyptATAPI
Brennen möglichtJa (Laufwerk von Apple geliefert)
Cachet2048 KB
DVD lesentJa
Beschreibbare CDt-R, -RW
Beschreibbare DVDt-R, -RW, +R, +R DL, +RW
SchreibstrategientCD-TAO, CD-SAO, DVD-DAO
MedientUm die verfügbaren Brenngeschwindigkeiten anzuzeigen, legen Sie ein Medium ein und wählen dann Darstellung > Aktualisieren.

HELP!
post #11 of 47
Mine died on Leopard. I had Will Ferrell Best of Saturday Night Live in the drive, but it wasn't playing at the time. Then I put the machine to sleep (MBP 4,1 2.4Ghz, Matsushita Drive.) When it woke up, the drive just made all kinds of noise and ejected the disk. From then on, it would randomly eject disks without mounting and wouldn't burn anything.
Sent in for AppleCare, got a new drive and all is well again, although the drive they put in HL-DT-ST DVDRW GSA-S10N, is noisier than the old one. At least it works. Got SL, and no troubles yet.
AppleCare is a mandatory purchase with notebooks especially. This one got a new LED screen as well, although the dude told me it was the inverter that was the problem. At least the screen was done that day in store. The Superdrive problem cost me a week without my laptop. Good thing I got a mini too
post #12 of 47
Even before the install of Snow Leopard (which I did with an external LG SuperMulti that: reads/writes cd's, dvd's and "nice" Blurays BD-rom/ram/rw) my MATSHITA DVD-R UJ-875 failed!

This mac, an early 2008 iMac with 4GB of DDR2-800 Mhz and a 3,06 GHz Intel Core 2 Duo, was bought on 08/05/08 (August, 5th '08 @ 5:17pm GMT+1 exactly) without AppleCare.
(which, considering EU consumer laws we don't even need, since the EU protects us far longer than Apple's default 1 year (limited; factory) warranty and in a lot of cases even also longer than the 3 years you get with AppleCare.)

Back to the faulty SuperDrive (MATSHITA DVD-R UJ-875):
So I got the mac in August 2008, then after just three months it stopped reading any CD's, both legit audio cd's (such as Beatles' "Anthology" serie) and CD-r/rw's, in about another month or so later it stopped burning them.
Then onto DVD's:
That's a funny story: when I inserted a blank DVD or a movie, it started reading it and after some 30 secs spit it out, but putting it back in repeatedly, would recognize the DVD after about 4 tries.
Eventually (± 2 or 3 months later) it stopped accepting them altogether too.
It has not accepted any discs, whatsoever since
And, no amount of "normal" cleaning, CD/DVD Laser Lens cleaners (disc w/ tiny brushes) or a (ESD save) compressed (canned) air i.e gas duster has helped.
post #13 of 47
Superdrive on my PowerMac dual G5 is wonky: will play and burn CDs just fine, but won't mount or play any DVDs. Very annoying....

If I got myself a replacement Superdrive, is it something that's fairly straight-forward to install by myself? I'd rather not have to take it in to my authorized service dude, 'cos it would be a huge hassle to unhook my G5 from my studio...not to mention the unbearable downtime without my G5....
post #14 of 47
I had the same issue happen to me just a couple of days ago.

My Macbook Pro 4,1 DVD Drive (HL-DT-ST DVDRW GSA-S10N) could read DVDs but would not burn ANYTHING. I tried burning a regulard CD, a DVD and then a DL-DVD. Nothing would burn and I'd get a "media read error".

After searching on google for possible solution, I found an easy solution: CLEAN THE DVD DRIVE LENS!!!

Go buy yourself one of those CD/DVD lens cleanser for $5-$12. The cleaning CD/DVD has little brushes on them so when you put it in your drive, the CD/DVD will spin and clean the lens. Run it once.... and done! You should be able to read/burn again.

Alternatively, try one of those dust cleaner air cans and gently blow inside your drive. Only press half way b/c the pressure of the can might be too much for the inside of your CD/DVD drive.

It should clean your lens enough and your CD/DVD drive will work just fine.

Hope it works for you guys. I'm just happy that mine works great again
post #15 of 47
Quote:
Originally Posted by ITotem View Post

I had the same issue happen to me just a couple of days ago.

My Macbook Pro DVD Drive (HL-DT-ST DVDRW GSA-S10N)could read DVDs but would not burn ANYTHING. I tried burning a regulard CD, a DVD and then a DL-DVD. Nothing would burn and I'd get a "media read error".

After searching on google for possible solution, I found an easy solution: CLEAN THE DVD DRIVE LENS!!!

Go buy yourself one of those CD/DVD lens cleanser for $5-$12. The cleaning CD/DVD has little brushes on them so when you put it in your drive, the CD/DVD will spin and clean the lens. Run it once.... and done! You should be able to read/burn again.

Alternatively, try one of those dust cleaner air cans and gently blow inside your drive. Only press half way b/c the pressure of the can might be too much for the inside of your CD/DVD drive.

It should clean your lens enough and your CD/DVD drive will work just fine.

Hope it works for you guys. I'm just happy that mine works great again

I had the exact same problem with my MacBookPro 3,1 after a firmware update for the drive (HL-DT-ST DVDRW GSA-S10N) about a year, year and a half ago. I read the same thing about cleaning the lens and used one of my cans of Dust Remover and it seemed to do the trick for about 2-3 months. Then all of a sudden my MBP just spat out the burned DVD in my drive and will not recognize or read burned CD/DVD/DVD-DLs anymore, nor blank media at all. Oddly enough it seems to recognize retail DVD movies just fine and music CDs too. I was planning on buying one of the new MBPs now that the hard drive thing was fixed, but after reading the new ones have the same problem, I'm not so sure anymore. I wish they would just own up and either replace them or fix the problem. If you check the Apple forums, they don't even acknowledge the problem and if you take it to an Apple Store, they want $300+ to replace the drive.
post #16 of 47
I have had a similar problem. My new 13" MBP, bought when they came out recently, just started to fail to recognise optical media. I took it into the London Mac Store where it inconsistently responded fine to CDs (music and blank), but not DVDs, including, 'hilariously', a new Snow Leopard install disc! It's booked in for a replacement next week, but reading what I have, I'm not so confident that the problem won't occur again. I'm using an HL-DT-ST DVDRW GS23N.
post #17 of 47
I haven't had too many problems with my HL-DT-ST DVDRW GSA-S10N but there are only certain discs I can burn. But I've had this problem with my G5 so I'm not sure what the issue is.

I'm about to upgrade to Snow Leopard from Tiger, so hopefully my drive (and everything else) will work after the install.
post #18 of 47
I've seen some people have had success with running Windows on their Macs and then updating/downgrading (not sure which) the firmware with firmware for similar PC drives after a little tinkering, but I personally was not able to get it to work.

Quote:
Originally Posted by moo-shu cereal View Post

I haven't had too many problems with my HL-DT-ST DVDRW GSA-S10N but there are only certain discs I can burn. But I've had this problem with my G5 so I'm not sure what the issue is.

I'm about to upgrade to Snow Leopard from Tiger, so hopefully my drive (and everything else) will work after the install.

You mean a particular brand of optical media? If so, what brand works? I believe I've tried Sony & Memorex without success but if it's just the brand of media that is the problem, I wouldn't mind trying a different type versus a $300 repair.
post #19 of 47
I have this problem with discdrives on Apple hardware since I first bought my mac in 1999 of the 6 machines I had so far 3 of them got a disc drive failure. It's actually the only problem I ever had with Apple hardware, their disc drives suck as none of them was used other than upgrading the OS, or installing some software. Let's keep it at maximum use rate of 10 read and one written DVD in a year. My former MPB had the same problem and knowing I would run into troubles with snow leopard sold my old one en bought a new one. Oh the old one still read some DVD's and some music dvd's but not double layered DVD's anymore so when the guy that bought my old MBP tested the surperdrive with a DVD but I knew he wasn't being able to install snow leopard, he should have tested it with an install DVD. So people wanting to buy second hand macs, be sure to test the superdrive with an install DVD because.
post #20 of 47
Quote:
Reports of dead SuperDrives on Apple's Macs have been cropping up


My Superdrive died on my MacBook Pro and luckily it was still under AppleCare.


I simply option booted off my external Firewire clone, grabbed any latest files and 7x erased the original boot drive before taking it in to the local Apple Store.

When I got it back, with a new drive, I zeroed the internal drive and reversed cloned from backup.


Why you ask?

1: The computer may never come back and god knows where my important and name tagged iTMS music files will end up.

2: Apple is good, the employees can be bad and opportunist.

3: Any malware/rootkits on Apple's machines didn't get transferred to my machine.


Less it infected the keyboard firmware. Oh sh*t...




UNDOCUMENTED LAST RESORT TIP


Sometimes no matter what you do you can't get a disk to eject from a Superdrive because OS X has to read the thing first or something.

If you tired EVERYTHING documented (including rebooting with mouse button/trackpad button depressed) you might want to resort to this desperate measure. (use at your own risk!)

While the disk is spinning apply gentle pressure to make it stop/slow spinning, the Superdrive will spit out the disk out.
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post #21 of 47
I had the same issue with my refurbished 15" MBP 5,1 out of the box. The drive would make the initializing noise at boot, except alot more than normal. After some troubleshooting, I simply opened Disk Utility and after a few seconds of that familiar initialization sound, my drive has worked fine.
post #22 of 47
I've been following the thread on the Apple Support Discussions board for a long time, as I also had my drive fail on my MBP. The overall consensus seems to be that it's either 1) dirty lenses after extended periods of no use (for some, using compressed air works, for others, it does not), 2) hardware failure that plagues these drives after a year, or 3) a firmware update the makes the drives less forgiving on read/write errors causing the discs to be ejected. The solution to my problem was to take mine in under AppleCare. They replaced the drive, which might have been overkill if they could have just sprayed the lens with compressed air, but it might just be standard protocol.
post #23 of 47
The font and saturation of the text for the 3rd Gen. touch is completely different to the text used for the 2nd gen.
post #24 of 47
Quote:
Originally Posted by Rod76 View Post

I've got 12 Intel Macs in my house

Can I come over?
post #25 of 47
Quote:
Originally Posted by graf1k View Post

...
You mean a particular brand of optical media? If so, what brand works? I believe I've tried Sony & Memorex without success but if it's just the brand of media that is the problem, I wouldn't mind trying a different type versus a $300 repair.

I have settled on Verbatim brand disks (both DVD-R and their CDR) for the most reliable in my experience. Using other brands, most of which were usually OK, I would occasionally get 'sense failure' or verify failures, sometimes more often than occasional . These failures happened on several iMacs (pre Intel), but have not happened with Verbatim branded disks. So that is the brand I buy.
I know some people like Taiyo Yuden, but they are rather more expensive and only available online (at least compared to my local store offerings).
(I have no affiliation with these or any brand or vendor).

Re. why these optical drive problems happen at all with the Apple machines, at first I thought it was related to them cramming ever skinnier drives into the ever thinner cases - causing reliability problems (heat, dust, tinier parts). (I know that when I eject a disk, whether after read or writing, it is usually very hot.) This might still be an element, but could not be the only one if the same kind of failures happen on the Mac Pro towers which, I think, use full height drives.
It is a sad and troubling situation.
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post #26 of 47
Quote:
Originally Posted by olive_ View Post

My MacBook Pro's MATSHITA DVD-R UJ-857E has been useless for almost a year. Can't read CDs, can't read DVDs, can't burn anything. Had to buy a crappy external drive that makes more noise than my vacuum and shakes my desk like a washer-dryer. So upsetting. I could use my Apple Care but can't send my Mac away for more than a day...

Just curious- you bought Apple Care for what reason then ?
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post #27 of 47
Quote:
Originally Posted by qwen3579 View Post

I had the same issue with my refurbished 15" MBP 5,1 out of the box. The drive would make the initializing noise at boot, except alot more than normal. After some troubleshooting, I simply opened Disk Utility and after a few seconds of that familiar initialization sound, my drive has worked fine.

Do you really mean that you just open Disk Utility and do nothing else?
Just verify the drive mechanism shows up in the left column, and then close it after... what, a minute or so?

(I am not disputing, just trying for clarity, so I will know what to do if this issue happens to me...)

I wonder if Disk Utility has some kind of device 'reset' process in its code that clears something in the optical drive/parameter area/driver/whatever...

Would be nice if this turns out to work for folks.
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post #28 of 47
Quote:
Originally Posted by Quadra 610 View Post

Numerous? A handful? How many are we talking about here?

How many? It ain't numerous - it's seems to be hundreds if you follow ALL the related threads in Apple Support Discussions. It's only become numerous because of recent postings by those trying to install SL.

And I don't think it's a software/firmware update or lack of use/dirty lense issue. My first SD crapped out within a couple months of the April 08 purchase of my MBP. It was replaced under warranty and several months later - now out of warranty - the second drive crapped out. All it does is spin up and eject - everything!

Both the original and the replacement are the Mathshida drive. And I use mine every day - or I used to. In the desktop publishing world I used a wide variety of CDs and DVDs both professional and those burned by individuals.

I've also tried every proposed solution - compressed air, a cleaning disk, tapping on the top of the drive and on and on - all to no avail. Seems the only real solution is to buy an external.

For my money it's long past time for Apple to address this issue!
post #29 of 47
The superdrive on my 2.4GHz Macbook Pro has gotten progressively worse the past year. First, it didn't like certain brands of DVD-RW, then DVD-R. So I've not been able to burn DVDs for a while. But reading has been OK. Snow Leopard was the first DVD that wouldn't mount. Now the drive won't even play commercial DVDs anymore. CDs seem to work fine though. The drive is a MATSHITADVD-R UJ-85J. I'm going to the Apple store on Saturday as my trackpad stopped working last week as well.
post #30 of 47
Quote:
Originally Posted by graf1k View Post

You mean a particular brand of optical media? If so, what brand works? I believe I've tried Sony & Memorex without success but if it's just the brand of media that is the problem, I wouldn't mind trying a different type versus a $300 repair.

Yep. It was Sony and Memorex that I was having issues with as well. I found that Verbatim and the Office Depot brands worked alright. When CompUSA was still around, those worked pretty well too.
post #31 of 47
Quote:
Originally Posted by graf1k View Post

You mean a particular brand of optical media? If so, what brand works? I believe I've tried Sony & Memorex without success but if it's just the brand of media that is the problem, I wouldn't mind trying a different type versus a $300 repair.

Yep. It was Sony and Memorex that I was having issues with as well. I found that Verbatim and the Office Depot brands worked alright. When CompUSA was still around, those worked pretty well too.
post #32 of 47
If it is only a problem with Matsushita as it seems from the posts here maybe Apple shouldn't use their drives anymore!
BTW, Matsushita is now called Panasonic Corporation.

I also got a Matsushita on my MacBook, not sure what's on the G4 need to check, and if it is of any consolation is good to know that Matsushita is in the red, or that what I inferred from the numbers.

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post #33 of 47
Quote:
Originally Posted by Quadra 610 View Post

Numerous? A handful? How many are we talking about here?


Oh probably none at all really. Ignore all articles that ever dare to suggest there is ever even the slightest problem with Apple products. Each and every one ever made has been perfect. Any suggestions that Apple would ever release a product with generic defects due to inadequate thorough testing is a scandalous lie perpetrated by a whole host of jealous PC users and rival manufacturers.

The way some of these baseless rumours are worded, you would think that Apple were in the business of making huge profits by making defect riddled products from substandard components sold at a premium. I mean, how ludicrous a suggestion is that!

Keep the faith brother, these evil servants of Satan can not turn our eyes from the true and righteous path that is the way of the Apple.
post #34 of 47
Just wondering, but since a lot of us seem to being having the same trouble with these drives, and the fact that it's probably the crap hardware itself causing the problems, does anybody know of a good alternative/replacement drive that would fit MBP? If Apple is just going to keep installing the same crappy drive over and over, I'd prefer to buy a better drive and swap it out myself if at all possible.
post #35 of 47
I recently had some trouble getting a DVD to burn in my SuperDrive even at 1x - I ran a lens cleaner for 30 seconds and was able to burn a DVD at 8x and a CD at max possible.

Also was having trouble with my son's DVD player - kept cleaning the discs - finally tried cleaning the lens and the problem is gone.

Both cases kind of surprised me - I did not think the lens could get that dirty or that a bit of dust or whatever would not have that big an impact.
post #36 of 47
Quote:
Originally Posted by Aizmov View Post

If it is only a problem with Matsushita as it seems from the posts here maybe Apple shouldn't use their drives anymore!
BTW, Matsushita is now called Panasonic Corporation.

I also got a Matsushita on my MacBook, not sure what's on the G4 need to check, and if it is of any consolation is good to know that Matsushita is in the red, or that what I inferred from the numbers.

I didn't realize that they changed the name of the business. Panasonic used to be just one of the brands they sold products under, now they renamed the company after its most recognizable brand.

Optical drives is just one part of their business, they make and have made a wide variety of good quality products.

Quote:
Originally Posted by lilgto64 View Post

I recently had some trouble getting a DVD to burn in my SuperDrive even at 1x - I ran a lens cleaner for 30 seconds and was able to burn a DVD at 8x and a CD at max possible.

Also was having trouble with my son's DVD player - kept cleaning the discs - finally tried cleaning the lens and the problem is gone.

Both cases kind of surprised me - I did not think the lens could get that dirty or that a bit of dust or whatever would not have that big an impact.

I'd say it's worth trying, so long as it's a last resort before returning it. For one, the brushes hitting the lenses might damage the lens mechanism, and if there is any residue on those brushes, you could be smearing something onto the lens. In short, don't use it if the drive is working fine, it can cause more problems than it prevents.
post #37 of 47
I have/had a Macbook Pro 15" (which was stolen some weeks ago) and a Macbook Pro 17". The 15"s drive didn't work at all, the 17"s can still read CDs and DVD but not write them. I guess it will completely fail soon.
It's a MATSHITADVD-R UJ-85J
VersiontFAV1
post #38 of 47
I seriously wonder if Snow Leopard wasn't rushed out to market. Under Leopard my optical drive worked perfectly. After installing Snow Leopard, it is not even recognized. I had originally vowed to wait until many issues were resolved before installing Snow Leopard but instead I rushed ahead against my better judgment and have had many compatibility application issues. After searching the forums, many have been resolved but this issue with my drive is not something I want to wait around for.

Thankfully, I saved a clone of Leopard and will return to it today. There are also Canon printer issues, in particular, the Canon ip2600 on a home network.

It's time to go back to Leopard at least for a few more months.
post #39 of 47
For a long time I thought it was just my dvd drive until I did a google search, Funny that Apple hasn't said a thing about this. Mine has needed to be replaced for months but I haven't found the right time to be without it for several days. Now I'm stuck as I can't upgrade to "Snow Leopard"..
post #40 of 47
Yup. Exactly the case with my Santa Rosa MBP. Barely been used and won't read DVD's at all... spits them back out without even an error message. Mounts CD's just fine. I used an external DVD drive to install 10.6 and thought that maybe it was just a driver issue and that a new OS would resolve the problem. WRONG.

We need to keep up the pressure on Apple on this one; if these drives are defective, then Apple should be replacing them free, even for units that are out of their warranty period.

Quote:
Originally Posted by AppleInsider View Post

Reports of dead SuperDrives on Apple's Macs have been cropping up; and once again, third-party iPod cases show camera holes, like they have numerous times in recent months.

Complaints of SuperDrive failures grow

A developer Friday told AppleInsider the drive on his Mac mini was only used a handful of times before the attempted install of Snow Leopard. After he inserted the installation disc for Mac OS X 10.6, the drive would not mount any other optical discs. Now, he said, the drive will not read or write any CD or DVD.

"Unfortunately, I have not been able to get Apples cooperation on resolving this," the developer said. "For now, I am advising all my Mac clients not to upgrade and I am not guaranteeing that any solution I build will run on Snow Leopard."

He also cited a colleague who had a similar problem on a two-year-old MacBook Pro. After the user attempted to install Snow Leopard, an error code was displayed. The drive would read CDs, but stopped mounting DVDs. When Apple replaced the SuperDrive in the MacBook Pro, the problem was not resolved.

However, the problem seems to go well beyond Snow Leopard. While a handful of users attempting to install the operating system have posted in recent days on the Apple Support discussion boards, user reports of failing Mac SuperDrives go back months, well before last week's release of Snow Leopard.

Numerous users have claimed problems with the drive models "MATSHITA DVD-R UJ-857E" and "HL-DT-ST DVDRW GSA-S10N," though other models appear to be affected as well. Given numerous claims that the drives were rarely used, it's possible that the SuperDrives had problems all along, but were not accessed often enough for the issue to surface.

The developer said he spoke with AppleCare support, and was told that when a drive ejects more than one disc without playing it, the hardware is replaced, as there are no tools for troubleshooting software errors with optical drives.

"Of course, if replacing the hardware doesn't solve the problem (as appears to be the issue for some people who have tried) they're going to have to come up with a better strategy," he said.

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