Originally Posted by nagromme
You'd think a major city would be a top priority for quality infrastructure, yet my medium-sized city seems to fare much better.
it's all about user to tower density ratios. bigger cities typically mean more people so more users per tower and not always more places to put towers. especially in an even spread.
Originally Posted by chronster
A great phone like the iphone deserves more than AT&T. Put that thing on Verizon and see how many dropped calls you get.
possibly just as many. and just as much getting screwed on rates, lousy customer service etc.
Originally Posted by ghostface147
However for a Genius to say 30% is normal, obviously all heroes don't wear capes and have no logic to boot.
be careful the words and tone you put in someone's mouth. he said it was normal for the area. and likely has stacks of service records to back it up.
In fact, I bet it is such service reports that made ATT actually do something about the problem. Since you can't take a phone apart they were likely just swapping phones and probably at a rate that was getting obscene. So they started actually thoroughly testing the phones before a swap and not just taking it on the customer's word that the phone is bad because of calls dropping. And discovered that a large number of folks in that area (and probably several others in NYC) were getting tons of dropped calls, at a rate of 25-30%. The hardware was fine, swapping to a new phone clearly wasn't helping because the customers were coming back over and over about getting a crap replacement phone. the software wasn't affecting it greatly, restoring did no good, swapping sims did no good etc. any and all of those should fix the problem if the problem was something on Apple's side. add to this also the lack of issues in other less dense areas of the country which should be seeing the same problems of the hardware had a major design flaw or even a bad batch (if you consider the batch amounts they must be doing to keep up with the demand)
so now they can make a strong case that the issue is ATT. And they have paper trails to back up their claims. which helps them to fight off these various law suits as well as remind ATT that the contract is coming up and if they want an extension the heads must could out of the butts and do something about it. Thus ATT suddenly pops up after months of issues and does something about service.
Originally Posted by noexpectations
Well, does that mean that these issues are only on the iPhone? Do the Blackberry users, on AT&T, experience the same % of dropped calls? Not sure.
it is possible. if the phones are basically identical. but not all the 'smart' phones have the internet and such. so they might not be hitting that 3g tap.
also, remember this is Apple and by that they get tons of press and folks love to come on boards and stuff and call BS on the company very loudly cause of the whole "It's Apple, it just works" mantras. other companies don't have that kind of fan/anti-fan base. so even if there were problems, the response might not be as vocal.
Originally Posted by Xian Zhu Xuande
I'm not sure how much weight we should put in the response from a single low-level Apple employee, though. It could be that they have statistics of different areas and are simply being honest, or it could be that this is a poor employee who just fired off some general response without much attention or thought, and may not even have reliable information on the subject. 22-30% dropped calls is an extremely high percentage relative to normal statistics.
i doubt he would say something like that if he couldn't back it up. Apple is loathe to have false info out there. Especially about the iphone and ATT. it's like they are sure one day some ATT spy will turn up to catch them saying something that is wrong.
Originally Posted by Reztek
Hey guys i believe AT&T is a Lemon and what the hell is the iphone doing in there line up...
Apple had a particular design they wanted to use and only two companies in the US could support it. ATT was the one that wanted to play ball. and probably assured Apple they could handle the load and would stay on top of the issue. They likely didn't expect the iphone to be as popular as it is. Double for when it switched to 3g. But Apple is stuck for now in this contract. as someone else noted, this would be a point against ATT for keeping that exclusive coverage. The problems of a single carrier are also why I think they won't just swap one carrier for another. I think they will unlock the phone and any carrier with the means to take the phone can have it. thus ATT and T-Mobile for now, Sprint and Verizon if they step up to the same plate for later versions and so on. buy it full price from Apple or the carriers can set their own rules about subsidies and sell them like that at their own stores. same game with any 'netbook' that Apple might create that has cell data built in.
Originally Posted by formergenius
If AT&T shows there's nothing wrong with the network and says that 22% IS a high amount of dropped calls, then a Genius can replace it under that CR.
of course ATT would say that. they sent the guy to Apple in the first place.
The guy in this situation failed to grasp that the Genius was only trying to help. As such, he's an ungrateful a-hole who does not deserve a free replacement.
again, just as guilty of putting words in mouths. no where did the guy say anything nasty about the Genius or even Apple. he was just pointing out that he was told that 30% dropped calls is typical in the area due to ATT's crappy network. He never said that the Genius refused to help, did or did not replace the phone etc. In fact, the Genius made a clear statement the phone passed all tests so the problem has to be the network as was likely asked for by the customer so he could go back to ATT and chew them out and stop blaming the hardware. He could have actually thanked the Genius for being honest and frank with them and for giving him something in writing to leave with. We weren't there so we don't know.
Originally Posted by Mr.Scott
Not sure how many others post here are from Oklahoma but it's not just NYC it's OKC too and the surrounding areas.
again, it's a tower density issue. as in, you have not that many over a lot of space.
and like the folks in the big cities, you and yours should consider a law suit against ATT for having to pay things like data plans that you basically can't use.
Originally Posted by sflocal
It's easy to deflect blame to AT&T. I'm sure that when the executives of the other carriers meet in the back rooms (the rooms nobody knows about), they are collectively sighing relief knowing that they were probably in the same - or worse - shape with their network infrastructure.