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Apple said to release iPhone app for in-store appointments

post #1 of 38
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Apple plans to release a new "Concierge" application for the iPhone and iPod touch that will allow customers to schedule appointments at retail stores, AppleInsider has been told.

According to a source that has proven reliable in the past, the App Store software will allow anyone to view memberships and make appointments for services at retail stores, like the Genius Bar or One to One. No release date or the alleged application was provided.

The information on the potential new iPhone application was corroborated Monday in a separate report from MacRumors.

Customers can currently schedule appointments and make ProCare reservations via Apple's retail Web site. In addition to One to One and the Genius Bar, reservations can be made for personal shopping, workshops, youth programs and businesses. The description would suggest that the App Store software would simply be an extension of these capabilities.

In recent weeks, Apple has been expanding the relationship between its Web site and its retail outlets. Earlier this month, the Cupertino, Calif., company unveiled a holiday shopping in-store pickup option. The system will allow customers the ability to ensure products will be available for them to purchase before the holidays. Reserve and Pick Up allows customers to reserve an iPod or Mac online and pick it up at the nearest retail store between Dec. 15 and 24.



Apple has big plans for its retail stores in the coming year. Ron Johnson, the company's senior vice president of Retail, said last week that 50 new locations will debut in 2010.

Apple will also go bigger, as Johnson said officials realized that some of their stores were too small. All future locations, he said, will be at least "three tables wide," and the Mac maker also plans to have more "significant stores" that attract attention. The company's famous glass cube store on Fifth Ave. in New York City was said this year to be the most profitable store in the pricey district. It is estimated that the store has annual sales of more than $350 million.
post #2 of 38
Great idea!

I know that on weekends and evenings it is a zoo at the Apple Store. Sometimes I don't make an appt. till I get there cause it is so packed it is hard to get the real attention you want. I also usually prefer someone that has not been answering RTFM questions for the last 2 hrs. if possible.
post #3 of 38
Brilliant...can't wait to get it!

Why can't I think of things like this?
post #4 of 38
hah what are 'Youth Programs', that has a sligthly sinister National Socialist vibe..
post #5 of 38
I am waiting for a standard app for ordering food at my favorite restaurants instead of those waiters who always get the order wrong!! I believe Apple filed for a patent for that.
post #6 of 38
Good idea. Though couldn't one already log-on to the Apple website via the iPhone and request a reservation?
I hope that with improvements to the retail space, it will be easier to get an appointment. I usually had to make an appointment early in the day and take time off work to have Apple look at a broken product (more than one location). I really hope they increase staff to handle after-work times. Also, can we weed out the "I dropped my iPod and I want a new one because this one broke" requests for appointments? Many times I'm in there I see these kids who abused their products begging for a new one.

Up next: Self-Check Out. Enter the bar code of the item, pay, then validate the purchase with the Apple employee who welcomes you to the store.
Any way to make money fly from your wallet to Apple's, the better, right?
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post #7 of 38
Quote:
Originally Posted by akf2000 View Post

hah what are 'Youth Programs', that has a sligthly sinister National Socialist vibe..

Gimme a break. Quit living in the past.

Daniel Swanson

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Daniel Swanson

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post #8 of 38
An app as opposed to the website interface would be more convenient and provide more potential personalization based upon whatever paid services the customer has subscribed to or not. It would also be faster and easier to navigate than the website interface when viewed in Safari on the phone.

There is also the potential for push notification, to say nothing of in-app purchasing. ;-)

Daniel Swanson

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post #9 of 38
Yawn! How about some news on the NEXT iPhone OS update?!
post #10 of 38
I think I will just stick to doing my appointments online beforehand.
post #11 of 38
Quote:
Originally Posted by christopher126 View Post

Brilliant...can't wait to get it!

Why can't I think of things like this?

I know huh. Is there a place/ link you can submit ideas to apple?!
It would be cool if someone came out with a program that allowed end users to make their own prframs super easy like you can select icon shape then turn on record and have anything you do on the mac, recorded and turned into code. Like making the appt. You would turn on the program and then go to the website where you make the appt. Then turn off and it turns the actions into code. Silly
I know but it would work and users could make programs much easier.

Another idea i had is since laptops are becoming next desktops, why not have two hard drives. When user comes home they take the battery out and dock it to another station that has another HD and now the laptop is rubbing in raid and closer to desktop performance. Have a small section built in battery good for 10-20%.

Just a crazy thought.
post #12 of 38
Quote:
Originally Posted by camroidv27 View Post

Good idea. Though couldn't one already log-on to the Apple website via the iPhone and request a reservation?
I hope that with improvements to the retail space, it will be easier to get an appointment. I usually had to make an appointment early in the day and take time off work to have Apple look at a broken product (more than one location). I really hope they increase staff to handle after-work times. Also, can we weed out the "I dropped my iPod and I want a new one because this one broke" requests for appointments? Many times I'm in there I see these kids who abused their products begging for a new one.

Up next: Self-Check Out. Enter the bar code of the item, pay, then validate the purchase with the Apple employee who welcomes you to the store.
Any way to make money fly from your wallet to Apple's, the better, right?

For a second there, I thought you were going to post an even-handed response. I should have known!
post #13 of 38
Quote:
Originally Posted by DKWalsh4 View Post

For a second there, I thought you were going to post an even-handed response. I should have known!

Hee hee, I like to have fun. I wouldn't say its not even-handed. That last line could be used for MANY MANY companies out there, not just Apple. (Actually, used for all companies with the exception of some non-profits.)
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post #14 of 38
I don’t get this at all. How often does one make an appt. at an Apple Store that they need an app on their phone at all times? This app seems silly when Apple could just make an iPhone friendly webpage.
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post #15 of 38
Wow really? Didn't see that coming.

How 'bout an app for looking up products, tech specs, and product features?

There seem to be a lot of apps that Apple 'could' be working on... but are they??
post #16 of 38
Quote:
Originally Posted by FormerARSgm View Post

How 'bout an app for looking up products, tech specs, and product features?

This app my MacTracker is quite handy on both the desktop and iPhone. They can take a little too long to issue an update of new products but their info for all of Apples past products is quite extensive and fairly detailed.
http://mactracker.dreamhosters.com/iphone.html
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post #17 of 38
Does this app fall under the "Used once every 6 months" category?

One thing I liked about the Add/Remove Programs control panel in Windows was that it told you how often applications were used. I wish the iPhone had the same thing, 'cause I have apps on there that are like firecrackers: used once and done.
post #18 of 38
Quote:
Originally Posted by macinthe408 View Post

One thing I liked about the Add/Remove Programs control panel in Windows was that it told you how often applications were used. I wish the iPhone had the same thing, 'cause I have apps on there that are like firecrackers: used once and done.

That is a great idea.
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post #19 of 38
Quote:
Originally Posted by DanielSW View Post

Gimme a break. Quit living in the past.



how doe's one live in the past .

which implies we can live in the future.

and if he quits living in the past where will he go ??

maybe there an iphone app for that

time travel app 2.99
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post #20 of 38
this thread will suck until teckstud arrives
he is out on a hot date
i guess this topic could have been folded into another topic
seems kinda weak taliking about a resv app for the apple store
i mean big deal
those appointments are never kept
the genius calls out name after name
and the crowd around the genius BAR KEEPS GROWING

so just lie and pretend i am proudfoot or baggins or samwise
reminds mr of a nyc deli

next !!!!
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post #21 of 38
Quote:
Originally Posted by ghostface147 View Post

I think I will just stick to doing my appointments online beforehand.

Or you could make appointments on Apple's other app, Safari. This is about as exciting as the Starbucks locator app (so not exciting to me). I would seriously prefer to see them make Safari better and stop using apps as substitutes for interactive web pages. I know this is why Apple is not allowing Flash on Safari.

I guess I get tired of having to pay for developers to reinvent web pages for the iPhone. Sorry if I sound angry, I haven't eatin anything in hours. \
post #22 of 38
Quote:
Originally Posted by brucep View Post

this thread will suck until teckstud arrives
he is out on a hot date
i guess this topic could have been folded into another topic
seems kinda weak taliking about a resv app for the apple store
i mean big deal
those appointments are never kept
the genius calls out name after name
and the crowd around the genius BAR KEEPS GROWING

so just lie and pretend i am proudfoot or baggins or samwise
reminds mr of a nyc deli

next !!!!

Perhaps you can PM him instead, get your kicks, and please leave us out of it?
post #23 of 38
Quote:
Originally Posted by anantksundaram View Post

Perhaps you can PM him instead, get your kicks, and please leave us out of it?

ditto. that 'guy' is not entertaining. he is an obnoxious distraction at best. please leave us out of it.
post #24 of 38
This is assuming, of course, that Apple manages to get this app through the approval process...
post #25 of 38
Quote:
Originally Posted by ErikJustus View Post

This is assuming, of course, that Apple manages to get this app through the approval process...

post #26 of 38
Quote:
Originally Posted by anantksundaram View Post

Perhaps you can PM him instead, get your kicks, and please leave us out of it?

LEAVE US ??? who is us .? and where would i go ? i mean to say hey hey don't you love me no more ?

>look anantksundaram I find you to be the wittiest member here and I wishI had your command of the english language , but your post here smacks of hypocrocy since dozens of times people bitch about my buddy teckstud yet they all line up to engage him in his latest blunder . AS teckstud says himself Hit the ignore button.

PM? > you mean PMS ? I am not a female of the species so don;t try anything funny !

KICKS ? i get my kicks on route 66

ok ok i am of course joking around above . but way to many of YOU guys are way to serious for the internet . after 100000 posts online i have never seen so many babies in one place .


Quote:
Originally Posted by cwfrederick View Post

ditto. that 'guy' is not entertaining. he is an obnoxious distraction at best. please leave us out of it.

.>>.your are in violation of AI rule #17 > NO OFF TOPIC POSTS <<<


back on topic
i really find an app for the iphone to make appointment a joke / because no one follows the stupid appointment lost any way

all my love
bruce p

9
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post #27 of 38
There should be no need for such an app. Apple should staff its stores so that customers can be waited on within a reasonable period of time.

Don't get me wrong - the ability to make an appointment is great. But the requirement that unless one has an appointment, nobody at the "Genius who works at a Mall" bar will help you with a tech problem? That sucks.

The "Appointment ONLY" setup ruins the convenience of appointments, and makes them a roadblock. Instead, Apple should do what every other retailer in the world does: Adequately staff its stores for expected customer flows.
post #28 of 38
Quote:
Originally Posted by brucep View Post


PM? > you mean PMS ? I am not a female of the species so don;t try anything funny !

PM = "Private Message."

Hint: Toggle all the way to the top right of this screen.
post #29 of 38
Quote:
Originally Posted by anantksundaram View Post

PM = "Private Message."

Hint: Toggle all the way to the top right of this screen.

ENGLISH is your second language .

so you tend to add to much weight to words when spoken by new yorkers
you miss all the subtle inflections .

you also miss the whole tongue i cheek joke i made >>all of it .

so i was surprised at your pm crack >>>
when in fact you should GIVE THIS ADVICE TO all your buddies who hijack almost every topic attacking teckstud with un-witty boring repetative off topic cracks .
freedom of speech is what americans live by . i wonder about you . commie ??


next time address my post or leave me alone >> trying to make me look stupid will only cause you pain > not me

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post #30 of 38
Quote:
Originally Posted by iGenius View Post

There should be no need for such an app. Apple should staff its stores so that customers can be waited on within a reasonable period of time.

Don't get me wrong - the ability to make an appointment is great. But the requirement that unless one has an appointment, nobody at the "Genius who works at a Mall" bar will help you with a tech problem? That sucks.

The "Appointment ONLY" setup ruins the convenience of appointments, and makes them a roadblock. Instead, Apple should do what every other retailer in the world does: Adequately staff its stores for expected customer flows.

agreed
i can only get there on saturday
and its always fully booked

peace
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post #31 of 38
Quote:
Originally Posted by brucep View Post

E i wonder about you . commie ??

You really should think about your own attitude first, before calling people names like "commie."

Or perhaps that is a tongue-in-cheek New Yorker subtle inflection that I should become aware of?
post #32 of 38
Quote:
Originally Posted by anantksundaram View Post

You really should think about your own attitude first, before calling people names like "commie."

Or perhaps that is a tongue-in-cheek New Yorker subtle inflection that I should become aware of?

i did not call you commie
please english is so easy
i implied you was LIKE A COMMIE since you LIOVE to restrict free speech.
its sad because your wit here is unmatched >

brucep>>ignore button

after that

go in peace

i hold my no bad feelings

ok

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post #33 of 38
Quote:
Originally Posted by brucep View Post

i did not call you commie

No hard feelings.
post #34 of 38
Did you go to Commie Con ’08?
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post #35 of 38
Is it really THAT challenging to so many in this forum to go to a website and set-up an appointment, so that Apple retail can in fact staff for the known times and traffic volumes they have?

Retails stores are constantly staff marginalized from a scheduling POV. There are few, if any, that staff so that any consumer can walk in at any time and be greeted instantly and helped until exhausted. The very few that do (Nordstroms comes to mind) have higher retail price overhead to compensate for having so many staff in the store to attend to your every need. Staffing costs money. You guys routinely gripe about the high cost of a Mac to begin with.

Of course I realize the the world revolves mostly around your immediate needs gratification, so the above is moot at best.
post #36 of 38
Quote:
Originally Posted by masternav View Post

Is it really THAT challenging to so many in this forum to go to a website and set-up an appointment, so that Apple retail can in fact staff for the known times and traffic volumes they have?

The question is irrelevant. The degree of challenge required to go to a boutique and receive adequate service should be zero. Do you need to make an appointment to go to Williams Sonoma? How about any other full-retail-price boutique in a shopping mall?


Quote:
Originally Posted by masternav View Post

Retails stores are constantly staff marginalized from a scheduling POV. There are few, if any, that staff so that any consumer can walk in at any time and be greeted instantly and helped until exhausted. The very few that do (Nordstroms comes to mind) have higher retail price overhead to compensate for having so many staff in the store to attend to your every need. Staffing costs money. You guys routinely gripe about the high cost of a Mac to begin with.


You seem to be focusing on discount big-box stores vs. full-service department stores. Apple occupies neither such niche in retail. They are a boutique. A high-priced, specialty boutique. Ad if the prices of their products are not high enough to support adequate staffing, they might want to reconsider their retail strategy.
post #37 of 38
Quote:
Originally Posted by iGenius View Post

The degree of challenge required to go to a boutique and receive adequate service should be zero. Do you need to make an appointment to go to Williams Sonoma? How about any other full-retail-price boutique in a shopping mall?

Besides the obvious fact that Williams Sonoma doesn’t have the same number of clientele as Apple, the fact that one company sells complex consumer electronics and the other sell kitchen wares should be a clue that they aren’t exactly comparable. William Sonoma’s queues for returning an item you don’t want is not the same as Apple’s Genius Bar. It’s convenient to be able to make and appointment and not have to stand in line. It’s not convenient to be told you can’t make an appointment it’s first come first serve. You don’t exactly think in terms of customer satisfaction now, do you?

Quote:
Ad if the prices of their products are not high enough to support adequate staffing, they might want to reconsider their retail strategy.

The company that makes more per square foot than any other retail store needs to rethink their strategy because you think they are too successful with their busy stores.
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post #38 of 38
Quote:
Originally Posted by DanielSW View Post

Gimme a break. Quit living in the past.

Past as in...when? One only needs read the writings of Rahm Emanuel to get a very current, very relevant perspective on compulsory socialist youth programs.

Someone should quit living in fairytale land.
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