Originally Posted by Foo2
You're quite wrong about AT&T knowing exactly
where its calls are dropping. AT&T certainly know which towers are dropping calls, but tower triangulation is imprecise--nowhere near as precise as GPS--and too slow for determining where the handset is located.
I understand what you're saying.
1.) I'm talking about moving customers that experience call drops or service degradations.
The movement data in itself will provide enough additional information to greatly help triangulation.
And with the phone's ID AT&T knows exactly which customer moved from where to where.
If AT&T sees statistically a lot of calls dropped and regained by people moving from very specific A to B areas, it should be easy enough for their technicians to follow this up pinpointing the exact issue.
It can be done from the data AT&T has had available for years.
2.) While it is certainly nice to be able to provide feedback to AT&T, it is still up to AT&T to provide the service in the first place.
Sure, 100% coverage is impossible, but I'd say 99% coverage should be expected within major metropolitan areas like Los Angeles or New York. But I am not seeing that. Not even close.
3.) People also seem to forget too quickly that AT&T in 2008 alone made 10+ billion in profits
How about not milking the customers and paying huge dividends to the share holders - and for once invest this money in a better coverage and bandwidth infrastructure?
the time and the money.
Yet this whole huge profits on one side vs. not great service on the other smells too much like 'let's see with what we can get away with...' than actual proactive customer service.
Even though AT&T had complaints about poor coverage and bandwidth for years, and even though they made billions in profitr, it never occurred to them to create a coverage feedback app...
Now suddenly they do?
It really took Verizon to get AT&T moving.
And whatever AT&T will say, for years they had enough money and time to prove their worth. They didn't.
They'd rather tried to get away with as much as possible.
Shame on you AT&T!
But you''re not fooling anyone now.
Can't wait for the day the iPhone becomes available on other carriers!