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'Mark the Spot' iPhone app aims to find AT&T trouble areas - Page 2

post #41 of 148
Its the same characters making the same complaints they make on every thread about AT&T. These people largely don't use AT&T so its mystery why they complain so much.

Quote:
Originally Posted by Shinrah View Post

is it a case of piling on? is it a case where people dont read anymore? is it a lack of cognitive thinking? I dont know I guess all those are possible....short of calling people names about their intellect or lack of it let me just repost what was in the article that people are commenting on

"Submit a report after the fact when a customer is not at the place of event"
post #42 of 148
I seriously doubt Apple would let VZ publish an app into the App Store for the sole purpose of ridiculing AT&T's network. I seriously doubt most iPhone users would even be bothered with such an app. Why would AT&T publish an app that would actually help shore up its network to then discard the data?

Do people think before they post?

Quote:
Originally Posted by fulldecent View Post

AT&T already has this information. By creating this app, they are preventing another app by Verizon with this function from becoming popular. The difference is AT&T will discard the data, VZ would publish it.
post #43 of 148
Quote:
Originally Posted by TenoBell View Post

I seriously doubt Apple would let VZ publish an app into the App Store for the sole purpose of ridiculing AT&T's network. I seriously doubt most iPhone users would even be bothered with such an app. Why would AT&T publish an app that would actually help shore up its network to then discard the data?

Do people think before they post?

It's the conspiracy theory mentality.
post #44 of 148
Quote:
Originally Posted by teckstud View Post

Like I have time to run this AT&T app- " Oh excuse me I have to run an app and issue a report to my cell phone carrier- I'll be with you in a minute."

Not really trying to diss you, but in the time it took you to complain about AT&T in these forums, is the time it would've taken you to complain about AT&T to the the people in AT&T who can actually do something to help! (PS. Not saying AT&T has good coverage, just saying that if someone's gonna complain, complain to AT&T)
post #45 of 148
Quote:
Originally Posted by Shinrah View Post

if its crap dont use it please go to verizon and live happily ever after

That is not the answer. Opening the phone up to other carriers so everyone can get good coverage is the correct answer. I would think everyone on this forum would be in favor of that.

I downloaded this app today and will put it to good use. I ride the train every day so I wont break any laws using it.

Too bad I had to hear about this from an Apple Rumor site instead of hearing it from AT&T. They couldn't send me an email?
post #46 of 148
Quote:
Originally Posted by teckstud View Post

What a joke! This amounts basically to a publicity stunt to give the impressioon that they're on it. Us iPhone users are supposed to help salvage their crap reputation? HA!

Dude, you whine when it breaks, you whine when they make an attempt to fix it, or at the very least try to find the problem areas. IMHO, those who whine like this never have been in a position to put their decisions on the line. It's one thing to throw stones all the time, another to hop up on the pedestal and lead.

I do agree with another comment, it would be cool if Apple would build this into the OS, so the phone could report on signal strength silently. Betting there would be some sort of privacy issue with that though.
post #47 of 148
Lots of computer programs have bug report options. AT&T has simply created a similar feature for their network. Treating this like some evil act by AT&T is just silly.

The iPhone has put a tremendous stress on the AT&T network. iPhone users consume far greater amounts of bandwidth than almost any other smartphone group. Customers want more and more network capacity for lower and lower prices.

Early indications are that Android owners are showing similar increased usage rates. It'll be interesting to see if competing networks can handle the load as more and more of these smart phones come to market.
post #48 of 148
Quote:
Originally Posted by AppleInsider View Post

AT&T has released an iPhone application that gives customers the ability to notify the carrier of their location when they experience poor service.

Considering what and how the information will be captured, not only will it help to direct AT&T where the bottlenecks are, but since you have to be a customer, the true issues can be identified.

Certainly, this initiative can only help fix the areas where it it most needed. The only people that I can think of that would complain are not iPhoners. Many of which are here as I write.



With one noticeable exception.
post #49 of 148
The problem I have is that it is too little too late. When I first moved to DC, I immediately called AT&T to complain about the service. Here is how it went:

AT&T: Hello this is AT&T how can I help you?

Me: I just moved to the DC area and the coverage in my house is terrible, here is my address

AT&T: Well sir, our "map" shows full 3G coverage, your phone must be bad.

Me: I have three phones in the house and all of them do not work.

AT&T: Well sir then all your phones must be bad, our map says you should have coverage, anything else I can do for you today?

Me: Yes, do you have the number to Verizon?

With that kind of customer service I am supposed to believe they all of sudden will fix things because I plugged it into an app? Not likely, just a ploy to counter the Verizon attacks. I can guarantee many upon many customers call about bad service and nothing is done.
post #50 of 148
Quote:
Originally Posted by cargillk View Post

It could be an effort to improve the service now that Verizon has embarassed them

Regardless, it's a good step for them to take. Hopefully, they'll respond with some real investment and fortify their coverage.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #51 of 148
Quote:
Originally Posted by noexpectations View Post

This is a tough crowd to please.

If AT&T did not ask for customer feedback, you'd be all over them. And now when they do, you complain. AT&T is doing exactly what they should: Identify the most critical problem areas, and allocate resources to correct them...ASAP. It's called "low hanging fruit". It increases customer satisfaction and reduces costs.....which is exactly what every company should do.

I had AT&T ten years ago and left them because I literally could not complete a phone call.

When the iPhone came out, I gave them another chance based on the coverage map on the website and I figured in ten years they would have improved their network somewhat.

The reality is that coverage in my area is almost exactly the same as it was (or was not) before. The map was not accurate.

Instead of improving their network, they decided to partner with Apple and take a free ride without any expenditure.

Now their crapping in their pants because they're going to loose their exclusivity contract. So they came up with a "rant app" figuring it will keep customers around a little longer.

Nice try. It's only 18 days until Christmas. I hope the 64 gig verizon iPhone is almost ready to ship. Cause I'm ready to buy.
post #52 of 148
What about the rest of AT&Ts customers? They just gave the big FU to anyone that does not have an iPhone on their network.
post #53 of 148
Quote:
Originally Posted by rbonner View Post

Dude, you whine when it breaks, you whine when they make an attempt to fix it, or at the very least try to find the problem areas. IMHO, those who whine like this never have been in a position to put their decisions on the line. It's one thing to throw stones all the time, another to hop up on the pedestal and lead.

I do agree with another comment, it would be cool if Apple would build this into the OS, so the phone could report on signal strength silently. Betting there would be some sort of privacy issue with that though.

When does tethering arrive?
post #54 of 148
In silicon valley, specifically around Palo Alto and Stanford U., AT&T reception/signal strength is abysmal. N.B., that this is only a few miles away from Apple corporate headquarters in Cupertino, CA. When a friend of mine called AT&T to complain about this problem, he was asked, "Are you in a building? We don't guarantee reception in buildings." He next went outside and experienced the same problematic reception. Upon reporting this to AT&T he was next asked, "Are you near any trees? We don't guarantee reception near trees." Does this mean that AT&T only guarantees reception in open fields (presumably) in range of cell tower(s)? Unbelievable!

antediluvian
post #55 of 148
Quote:
Originally Posted by teckstud View Post

It shouldn't require an App - plain and simple. If something fails - this info should be automatically sent to AT&T just like when your Mac applications fail. You're automatically asked if you want to send a report to Apple detailing the log, etc. AT&T is trying to reboot their image and this ap crap is lame. I for one am not using my HD to give AT&T a helping hand. I doubt the info they get will even get looked at for a long time. Is AT&T going to update us on how they intend to coorrect the situation. Hell no.

Oh that's funny after all the complaints about apple, a 3rd party app that runs on an OS your constantly whine about (since everyone knows Steve Jobs builds/designs computers solely for teckstud) is supposed to do every imaginable thing you can spew out of your nonsensical mind should be offered on 1.0....huh.

Additionally, you also constantly complain about At&T service and tout Verizon's inferior non-simultaneous data/voice network as much better. But when the chance for you to pro-actively do something about it you instead choose to...wait for it....whine about it. Geez I have been saying since the 3G came out, that's the best thing for the Iphone, because of the simultaneous data/voice, I had to point that out to a girl yesterday on her BB on verizon, and she said hers does too....shortly there after she called me while sitting there, she had to said...oh nevermind....you cant.....ding, ding, ding! I am glad the commercials came out, now I can stop having to tell people myself..

Frankly I dont see how you would have time to use the app anyway since you spend most of your time on this forum boo-hooing like a 5 y/o that didn't get exactly what they wanted for their birthday..
post #56 of 148
Quote:
Originally Posted by Rhetoric.assassin View Post

Oh that's funny after all the complaints about apple, a 3rd party app that runs on an OS your constantly whine about (since everyone knows Steve Jobs builds/designs computers solely for teckstud) is supposed to do every imaginable thing you can spew out of your nonsensical mind should be offered on 1.0....huh.

Additionally, you also constantly complain about At&T service and tout Verizon's inferior non-simultaneous data/voice network as much better. But when the chance for you to pro-actively do something about it you instead choose to...wait for it....whine about it. Geez I have been saying since the 3G came out, that's the best thing for the Iphone, because of the simultaneous data/voice, I had to point that out to a girl yesterday on her BB on verizon, and she said mine hers does too....shortly there after she called me while sitting there, she had to said...oh nevermind....you cant.....ding, ding, ding! I am glad the commercials came out, now I can stop having to tell people myself..

Frankly I dont see how you would time to use the app anyway since you spend most of your time on this forum boo-hooing like a 5 y/o that didn't get exactly what they wanted for their birthday..

Dude- do you know how many people actually use that data/voice BS that has suddenly become the only lame comeback to counter Verizon ? I would venture next to none. Who cares? I've never had any desire to interrupt a call and browse the web and I doubt most people do as well. Besides that and playing music in the background( a nice feature but hardly a real app ) why can't I browse the web and answer my text messages simulaneously. Why? Where the real multi app functionality? We'll probably get it in June to combat Plam , google, etc. but for now it's virtually non-existent. Your pom pom chearleading is what's really juvenile not my stating what should be included on my device. And where is tethering for that matter?
post #57 of 148
Quote:
Originally Posted by antediluvian View Post

In silicon valley, specifically around Palo Alto and Stanford U., AT&T reception/signal strength is abysmal. N.B., that this is only a few miles away from Apple corporate headquarters in Cupertino, CA. When a friend of mine called AT&T to complain about this problem, he was asked, "Are you in a building? We don't guarantee reception in buildings." He next went outside and experienced the same problematic reception. Upon reporting this to AT&T he was next asked, "Are you near any trees? We don't guarantee reception near trees." Does this mean that AT&T only guarantees reception in open fields (presumably) in range of cell tower(s)? Unbelievable!

antediluvian

No one, not even our beloved Apple, can promise wireless signals thru buildings (even tinted glass reflects signals), thru trees, thru trucks, and up and around hills/valleys. Laws of physics can not be changed. Hence this App to help them spot troubles and implement solutions.
post #58 of 148
Quote:
Originally Posted by teckstud View Post

Dude- do you know how many people actually use that data/voice BS that has suddenly become the only lame comeback to counter Verizon ? I would venture next to none.

I use that feature all the time. It's sort of like "power windows"...you don't know how nice a feature is until you use it.

I use the iPhone for business and personal use. I run Cisco's WEBEX App almost every day. I can dial into a conference call AND view the data presentations live over 3G. All of the remote Verizon participants sit idle....only able to hear....hearing all of their sales opportunities evaporate. Thank you Apple and AT&T....you have put me at a competitive advantage.

Concurrent Voice/Data is PRICELESS. Verizon is so last century.
post #59 of 148
Quote:
Originally Posted by antediluvian View Post

In silicon valley, specifically around Palo Alto and Stanford U., AT&T reception/signal strength is abysmal. N.B., that this is only a few miles away from Apple corporate headquarters in Cupertino, CA. When a friend of mine called AT&T to complain about this problem, he was asked, "Are you in a building? We don't guarantee reception in buildings." He next went outside and experienced the same problematic reception. Upon reporting this to AT&T he was next asked, "Are you near any trees? We don't guarantee reception near trees." Does this mean that AT&T only guarantees reception in open fields (presumably) in range of cell tower(s)? Unbelievable!

antediluvian

The key word in their response is "guarantee." None of the wireless carriers guarantee reception anywhere, ever. You could be at an absolutely optimal location relative to a cellular tower, on a clear day, with no one else on their network for miles, and reception is never guaranteed. That's weasel-wording in the support manual.

Regardless, I think the app is a nice first step. They've got to do something with the data they collect to improve coverage, reliability, and quality for it to be more than lip service. It is certainly no substitute for solid, continual testing. Since I'm sure AT&T's professional testers have to keep to public land and common areas, it could help with indoor coverage issues, assuming the iPhone locates the users adequately. Remember that the iPhone geolocation relies on GPS, cellular towers, and WiFi hotspots (all wireless systems) to accurately locate the issue, as well.
post #60 of 148
Quote:
Originally Posted by teckstud View Post

Dude- do you know how many people actually use that data/voice BS that has suddenly become the only lame comeback to counter Verizon ? I would venture next to none. Who cares? I've never had any desire to interrupt a call and browse the web and I doubt most people do as well. Besides that and playing music in the background( a nice feature but hardly a real app ) why can't I browse the web and answer my text messages simulaneously. Why? Where the real multi app functionality? We'll probably get it in June to combat Plam , google, etc. but for now it's virtually non-existent. Your pom pom chearleading is what's really juvenile not my stating what should be included on my device. And where is tethering for that matter?


Dude, I don't get your point about SMS and the web. How do you do both on Verizon. The whole multitasking issue is blown way out of proportion. Most Apps on the Iphone open rapidly and save state when shutdown so for the average end user there are only a couple use cases which really cry for a background demon. Social networking and Navigation are at the top of my list for Apple and Voice with Data for Verizon. As far as it being non-existant that is you buying the marketing bullet. The Iphone OS multitasks. The functionality is not available to 3rd party applications.
post #61 of 148
AT&T knows exactly where its calls are dropping.
Cellphone connections from moving people suddenly dropping only to be reconnected later.

AT&T has that information.
They just failed to act on it so far.


To me this app is much more a marketing gag than anything else.
Motto: 'see my dear (eager to leave) customers we are proactively sorting this mess'.
BS
post #62 of 148
Quote:
Originally Posted by Shinrah View Post

if its crap dont use it please go to verizon and live happily ever after

Actually I just did what you suggested. I had (still have) an iPhone 2G which I was using on Tmobile. I was willing to use it with AT&T but they wanted a 2 year contract to activate the phone. No thanks. A friend was so desperate to have my calls and texts being answered properly again that he GAVE me his BB STorm for free after he upgraded to the Droid. It isn't an iPhone but multitasking Pandora and Google maps while still being able to get email and even hit a web page or two doesn't stink. I'll admit I didn't experience pre-5.0 software nor have the phone before the time when the GPS was locked so I'm experiencing it at it's best time.

That said we now have three out of four phones out of contract and the last one will be out of contract on Mother's Day. I will be looking for the next iPhone release and make a decision there again. I'll be happy to give Apple my money if they can make sure my iPhone won't be an expensive iPod Touch. I also want reasonable costs and coverage. I get 20% off data and 15% of plans and have perfect coverage. Apple has to realize there may not be a phone that is better than the iPhone but there are plenty of smartphones that are good enough for consideration.

Quote:
Originally Posted by FormerARSgm View Post

GOOD JOB AT&T - at least you're proactive (or reactive) and seem to want to fix the problem. Now, if only my fellow iPhone owners can provide solid data - maybe your service can continue to improve.

Oh, and nice job with the ads. I didn't realize that with Verizon, I can't talk on the phone and use data services. A very good point indeed.

Now, can we get the voice and data plan for iPhone down to that of other phones - if you could, I think a lot of AT&T haters would start to change their tune.

Maybe you should also realize that you can only do voice and data on 3G parts of the network so any time you are on EDGE you are stuck with one or the other. Also remember that everything most folks don't mind multitasking with wifi and the network since they can multitask with APPS all the time rather than just the Apple approved exception.

Quote:
Originally Posted by jsmythe00 View Post

Lets be real. Noone here is leaving for VZ because they're not getting the iphone anytime soon. Noone here is leaving their iphone behind for another carrier because lets face it, there's nothing better out there. So why don't all you disgruntled iphone users enjoy your product by assisting att in this trivial matter. I mean how hard is it to report your outage. Worst case data gets discarded, best case...hey, your network will get better.

It's not your responsibility but neither is helping to clean up your block when trash is everywhere but in front of your doorstep

I believe I stated that I just left the iPhone for another phone on another carrier. I'll easily admit the Storm isn't as good as the iPhone for certain things, though it is a MUCH, MUCH better phone and messaging device. Finally it works EVERYWHERE. The network is as close to perfect as I can imagine. Verizon even sent me a gift for coming back.

Tmobile was great for customer service though the mostly attempted to fix things by tossing minute at you. I really had no problems with them except for the fact that their coverage was not Verizon's. At least they didn't charge you an arm and a leg for it though AT&T does.

Quote:
Originally Posted by Jerseymac View Post

I had AT&T ten years ago and left them because I literally could not complete a phone call.

When the iPhone came out, I gave them another chance based on the coverage map on the website and I figured in ten years they would have improved their network somewhat.

The reality is that coverage in my area is almost exactly the same as it was (or was not) before. The map was not accurate.

Instead of improving their network, they decided to partner with Apple and take a free ride without any expenditure.

Now their crapping in their pants because they're going to loose their exclusivity contract. So they came up with a "rant app" figuring it will keep customers around a little longer.

Nice try. It's only 18 days until Christmas. I hope the 64 gig verizon iPhone is almost ready to ship. Cause I'm ready to buy.

If the iPhone shipped on Verizon, I would slap down money for the biggest and best version of it today without a single qualm. As it is I'll evaluate the situation next June.

Quote:
Originally Posted by teckstud View Post

When does tethering arrive?

No doubt. I use tethering on Verizon and it is amazing. It is expensive but since I only use it when camping and you can prorate it, it is totally worth it. When the family is at the dunes for a week, $7 for 1.5 mbps downloads all week is cheap.

"During times of universal deceit, telling the truth becomes a revolutionary act." -George Orwell

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"During times of universal deceit, telling the truth becomes a revolutionary act." -George Orwell

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post #63 of 148
Quote:
Originally Posted by pats View Post

Dude, I don't get your point about SMS and the web. How do you do both on Verizon. The whole multitasking issue is blown way out of proportion. Most Apps on the Iphone open rapidly and save state when shutdown so for the average end user there are only a couple use cases which really cry for a background demon. Social networking and Navigation are at the top of my list for Apple and Voice with Data for Verizon. As far as it being non-existant that is you buying the marketing bullet. The Iphone OS multitasks. The functionality is not available to 3rd party applications.

Ok- I'm on the internet or let say the Apple Remote app. Bing- up pops a text message and to answewr it I have to back out aswer and - then relaunch whatever app i was in prior and wait for it toregister. You just can't swipe /back swipe from app to app- true multi app functionality.
post #64 of 148
Quote:
Originally Posted by AppleInsider View Post

AT&T has released an iPhone application that gives customers the ability to notify the carrier of their location when they experience poor service.

What's great is that it integrates with Maps and drives you around all the places that people flag as poor service. My commute has increased by 30 minutes, but AT&T ensures the integrity of its coverage along that route. Genius.

Seriously, since a walk around my house pretty much guarantees a drop or failed call (there's actually a spot that says No Service), and driving through my closest major intersection drops a call 50% of the time, I think there are definitely things AT&T need to work on. I'm in one of the wealthiest counties in the US, Apple Store is nearby, plenty of AT&T outlets, so I really can't figure out why the square mile around me is such a disaster area.

I'm definitely getting this app, and I hope something positive comes of this and it isn't just a PR band-aid.
post #65 of 148
Quote:
Originally Posted by spoonyfork View Post

But then how are they going to get the location that is lacking in coverage?


GPS Maybe?
post #66 of 148
Wow, did someone order a thread extra rare today? Because this one is red all around.

On a serious note, although I am no AT&T fanboy (I do own and use an iPhone) I think it is a step in the right direction for AT&T to take. After being mercilessly trashed by Verizon (rightly so, IMO) it certainly is heartening to see AT&T release this customer feedback app. How much will it help AT&T to improve their network? Who really knows, for sure. There is a side of me that says that AT&T shouldn't have to rely on customers to know where and how their network needs improvement. They should be on-the-ball and have the capabilities and capacity to actively improve their product. On the other hand... if you're looking to improve your service as a company, customer feedback can provide some of the most detail-oriented information you can collect.

...as an afterthought, the cynic in me does feel a bit jaded with the price of the app being "free;" at least with a price, it would make me feel as if AT&T were putting the money toward new towers and network upgrades
post #67 of 148
Verizon's coverage is far from perfect and yet the company doesn't have an app for that.
post #68 of 148
Quote:
Originally Posted by cargillk View Post

Can you hear me now?

beat me to it!

An iPhone, a Leatherman and thou...  ...life is complete.

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An iPhone, a Leatherman and thou...  ...life is complete.

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post #69 of 148
Quote:
Originally Posted by cargillk View Post

It could be an effort to improve the service now that Verizon has embarassed them

This is a fantastic idea!! As a network admin I can understand and appreciate the complexity of these cell networks. People like to bash but most of them don't even have a clue about the number of factors that can effect service & how hard it is to isolate those causes. Letting users report it could become a huge asset to their IT staff, would allow them to really pinpoint troubled areas & that in combination with an overview of the topography can help them see obstructions or even discover atmospheric related issues.

Anyone who wants the network to get better really should participate.
post #70 of 148
ok so I used Verizon service for years and years and years, 2001-2008 in Colorado, and before that as their Ameritech precursor in Cincinnati from 1997-2000.

What I truly don't understand is all the AT&T hatred on these boards. Verizon is just as bad in other ways.

Granted, AT&T had a bandwidth problem, owing to the far greater than anticipated adoption of the iPhone. They admitted it, and solved it. Honestly? it's not a good problem, but it's probably a better problem to be "loved to death" than abandoned en masse.

Once more for all the people who do not get it: "bandwidth" != "coverage". And most of the time, the people frustrated by "four bars 3G and can't complete a call..." THAT IS A BANDWIDTH ISSUE. AT&T has made serious strides in upgrading their network to address it. That's why they delayed MMS, if you care. Their network was already overloaded on bandwidth and the additional push of MMS would have crippled it without the upgrade.

No one anticipated the insane adoption rates of the iPhone, especially the iPhone 3G. Not Apple, not AT&T, not the user base, not the market analysts, nobody. You don't spend billions on infrastructure upgrades just because you think you might have a better mousetrap - you wait until your market's proven before you take a risk like that. So unfortunately, AT&T simply wasn't prepared for the level of bandwidth saturation that followed on. Honestly, Verizon would be well advised to take this issue under consideration if adoption of the Droid comes anywhere close to what the iPhone was in the past 18 months.

Apart from the fact that coverage != bandwidth, so Verizon is (at best) using a strawman argument and at worst, misleading the customer, the current schpeil from Verizon about "coverage limitations" is also based upon (now) four months' old obsolete information. Since late September 2009, my coverage rates on the Front Range (Colorado) have tripled/quadrupled. They are now BETTER than Verizon service. I've heard from other iPhone users that the same holds true for other dense markets as well.

Add to that, the only thing I see most Verizon users here in this region doing with their phones is making calls, period. I used to subscribe to that model when I had a Verizon phone because voice was the only thing that ever worked properly. Trying to get anything else to work through their HORRIBLE proprietary web interface was full of FAIL and LAME. So hey, if all you do with your mobile is make calls and maybe send an email or two? Get a Blackberry or better yet a cheap mobile, stick with Verizon, don't bother hogging bandwidth with a smartphone you won't use most of the features on, and EVERYONE WINS.

With AT&T I make maybe 1 or 2 voice calls on my iPhone per week, if that. The rest of the time I use it for what it's intended to do: as a handheld computer. I have full 3G coverage in every area where I live and work, and even the few small dead areas that existed last summer are now filled in.

Verizon's data service cost add-on structure, their business model of crippling hardware with their horrible proprietary bloatware, coupled with their endless tacked on user fee structure (my coverage with AT&T is only $5 more per month for a full smartphone than Verizon's was with voice + craptastic "email" service that didn't work, like, ever) and finally, add to that Verizon's Vogon-poetry-bad customer service? No thanks, I'm happier with AT&T.

I really don't know what you people are talking about, I mean unless this forum is held hostage by a bunch of paid Verizon trolls. Bottom line: I dropped as many or more calls with Verizon as I have with AT&T, not that I make many calls these days anyhow. And I get much, much more out of AT&T data service for what I pay for.

I think this app is merely AT&T's way of letting their user base speak to where existing coverage issues lie. How is this a bad thing again? And are you really saying that you want an AT&T engineer following you around inside your house / place of business / daily commute to address this stuff? For better or worse, they're using a modern "wiki" approach to addressing coverage failure - they're harnessing the power of their user base to show them where the real problems lie.

your mileage may vary. And we all know where arguing on the Internet gets us, right?
post #71 of 148
I think this was a good Idea, I just don't see myself using it.
AT&T has Very Good reception for me, No Dropped calls , and signal is great.

2010 MacBook Pro 13, 2.66
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2010 MacBook Pro 13, 2.66
Dell XPS 420 - Gaming PC
iPhone 3G 8GB
iPhone 4 on StraightTalk

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post #72 of 148
Quote:
Originally Posted by hobBIT View Post

AT&T knows exactly where its calls are dropping.
Cellphone connections from moving people suddenly dropping only to be reconnected later.

AT&T has that information.
They just failed to act on it so far.

To me this app is much more a marketing gag than anything else.
Motto: 'see my dear (eager to leave) customers we are proactively sorting this mess'.
BS

You're quite wrong about AT&T knowing exactly where its calls are dropping. AT&T certainly know which towers are dropping calls, but tower triangulation is imprecise--nowhere near as precise as GPS--and too slow for determining where the handset is located. Triangulation doesn't work at all if only one tower is in range. Even if users are error-prone or noisy in their reports, the combined statistics should be far more accurate and will provide data from the most savvy of AT&T's customers about areas of coverage that matter most to them.
post #73 of 148
Quote:
Originally Posted by lonefrontranger View Post

What I truly don't understand is all the AT&T hatred on these boards.

Consider that the iPhone has hurt Verizon hugely and put a black eye on Verizon's management for having declined to support it. Consider that the iPhone experience is so good, it has placed an enormous burden on AT&T's network. Verizon is "lucky" they don't have to service such demand and that they don't have so many millions of customers of broad-ranging technological sophistication demanding perfection from an otherwise glorious device.

Oh, and by the way, I have found AT&T's coverage to be quite good and far better than Verizon's coverage in some important, "out-of-the-way" (major tourist destination) places.
post #74 of 148
Quote:
Originally Posted by teckstud View Post

Dude- do you know how many people actually use that data/voice BS that has suddenly become the only lame comeback to counter Verizon ? I would venture next to none. Who cares? I've never had any desire to interrupt a call and browse the web and I doubt most people do as well. Besides that and playing music in the background( a nice feature but hardly a real app ) why can't I browse the web and answer my text messages simulaneously. Why? Where the real multi app functionality? We'll probably get it in June to combat Plam , google, etc. but for now it's virtually non-existent. Your pom pom chearleading is what's really juvenile not my stating what should be included on my device. And where is tethering for that matter?

Naturally you change the subject about your constant whining....because when someone calls you on it, you pretend like no one addressed it...selective amnesia i suppose

And once again you uniformed opinion is wrong, I personally use the simultaneous voice/data several times a day. I usually am asked a question or two while away from a computer whilst talking on my phone...so hyperbolic rhetoric is once again wrong as usual....

because none is wrong, I can say positively that YOU ARE WRONG. and what they hell. answer text messages and browse the web? right...that sounds like an impossible act unless you had two devices...while TALKING ON THE PHONE AND SURFING FOR DIRECTIONS TO GIVE SOMEONE WHILE talking is far more appropriate.
post #75 of 148
Quote:
Originally Posted by Rhetoric.assassin View Post

Naturally you change the subject about your constant whining....because when someone calls you on it, you pretend like no one addressed it...selective amnesia i suppose

And once again you uniformed opinion is wrong, I personally use the simultaneous voice/data several times a day. I usually am asked a question or two while away from a computer whilst talking on my phone...so hyperbolic rhetoric is once again wrong as usual....

because none is wrong, I can say positively that YOU ARE WRONG. and what they hell. answer text messages and browse the web? right...that sounds like an impossible act unless you had two devices...while TALKING ON THE PHONE AND SURFING FOR DIRECTIONS TO GIVE SOMEONE WHILE talking is far more appropriate.

So just because you use means everyone uses it. Like how often does that scenario ever occur unless you work in a toll booth? DUde - give it up!
post #76 of 148
Here's my no service list for both Verizon and AT&T (these are some of the wealthiest communities in the world) :
1. Most of Malibu
2. Most of Pacific Palisades
3. All of Brentwood when 3/4 mile north of Sunset Boulevard
4. All of Bel Air when 3/4 miles north of Sunset Boulevard
5. All of Beverly Hills 3/4 miles north of Sunset Boulevard
6. Parts of the Hollywood Hills
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post #77 of 148
Quote:
Originally Posted by teckstud View Post

When does tethering arrive?

Not sure what that means in this context.

But, for the sake of information, because I needed a travel data connection, I purchased both an AT&T data card and a Sprint USB card and tried them out as I traveled. (taking advantage of the 30 day return window)

The sprint card worked perfect. Most places were plenty fast, sometimes I would need to sit at the lounge across from the gate to get a better signal.

The AT&T card crashed my mac several time (grey screen of death I guess I would call it), and the data connection was just not there most of the time.

So based on this, I never pursued the tether option. I suspect that from the phone, it would be much more stable, but probably not as fast as I have now.
post #78 of 148
Quote:
Originally Posted by Foo2 View Post

You're quite wrong about AT&T knowing exactly where its calls are dropping. AT&T certainly know which towers are dropping calls, but tower triangulation is imprecise--nowhere near as precise as GPS--and too slow for determining where the handset is located.

I understand what you're saying.
Yet:

1.) I'm talking about moving customers that experience call drops or service degradations.
The movement data in itself will provide enough additional information to greatly help triangulation.
And with the phone's ID AT&T knows exactly which customer moved from where to where.

If AT&T sees statistically a lot of calls dropped and regained by people moving from very specific A to B areas, it should be easy enough for their technicians to follow this up pinpointing the exact issue.

It can be done from the data AT&T has had available for years.


2.) While it is certainly nice to be able to provide feedback to AT&T, it is still up to AT&T to provide the service in the first place.
Sure, 100% coverage is impossible, but I'd say 99% coverage should be expected within major metropolitan areas like Los Angeles or New York. But I am not seeing that. Not even close.


3.) People also seem to forget too quickly that AT&T in 2008 alone made 10+ billion in profits.
http://www.att.com/Common/about_us/a..._Narrative.pdf
How about not milking the customers and paying huge dividends to the share holders - and for once invest this money in a better coverage and bandwidth infrastructure?
AT&T had the time and the money.
Yet this whole huge profits on one side vs. not great service on the other smells too much like 'let's see with what we can get away with...' than actual proactive customer service.

Even though AT&T had complaints about poor coverage and bandwidth for years, and even though they made billions in profitr, it never occurred to them to create a coverage feedback app...
Now suddenly they do?


It really took Verizon to get AT&T moving.
And whatever AT&T will say, for years they had enough money and time to prove their worth. They didn't.
They'd rather tried to get away with as much as possible.

Shame on you AT&T!
But you''re not fooling anyone now.
Can't wait for the day the iPhone becomes available on other carriers!
post #79 of 148
Gee the comments on this article showed many people have no clue how the iphone works, to think just because you do not have a cell signal the phone no longer works or can determine and store its present location.... come on people...

Next for those who do not think the cell phone company do not test their next work... They do, the problem is VZ and A&T no longer own most of the cell sites, most of the towers are owned by private companies and VZ and AT&T rent time and space on those towers. The cell town owners are responsible for the maintenance and up keep of those towers many time.

Also, before a tower is put in they have simulation software that looks at the surround terrain and makes predictions on where the best location is for the town. on top of the highest hill is not always best since the next hill over can cause a shadow. However, tower placement is not always at the best location for various reason, mostly because the property owner will not allow it or local zoning forces them to be put at another location.

When those towers are built there is a bunch of engineers who in fact drive around the town location and map the signal strength and then report this back to AT&T and VZ. The problem is as someone pointed out, if certain things in the area change they do not go out and map it all again. The best signal maps I have seen was on T-Mobile, they use to show the signal strength at various locations, and for the most part if was right on.

A very good friend of mine owns a business who works with cell towers owners and AT&T and VZ to decide on best placement and then goes out and maps signal strength once installation is done.

This is great idea form AT&T since they can get real feedback form consumers on poor service location and then they can go out to owners of those towers and force them to make the necessary adjustments or if need be put in extra equipment.
post #80 of 148
Seems like this app would be welcomed by the complainers... You guys can cry to AT&T instead of AI from now on. And hopefully AT&T won't put you on ignore like I have.


... btw, what happened to Teckstud?
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