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Apple said to be looking into reported iTunes 9 iPod sync issues

post #1 of 44
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After various claims of iTunes 9 sync causing crashes and other issues with some iPods, Apple is reportedly looking into the matter for a potential fix.

AppleInsider first reported sync issues between the iPod classic and iTunes 9 in September, soon after the software's release. At the time, users experienced a number of issues, including the iPod crashing when a sync is attempted.

In addition, some readers said their iPod classic was ejecting itself, or not being recognized by iTunes altogether. Numerous threads on the Apple Support forums (1, 2, 3, 4) have grown since the issues first arose. Various potential fixes were reported among some users, but none seemed to resolve the problems for all who experienced them.

Now, according to Electricpic.co.uk, Apple has confirmed that they are "aware of the issue and are investigating." Previously, Apple had offered no comment.

The report claims that issues have extended beyond the iPod classic and also affect the iPod nano. Previous-generation iPod nanos were said to sync slowly, or crash and return an error message.

iTunes 9 was released alongside an iPod refresh in early September. The update to the media suite added improved home sharing, a redesigned iTunes Store with cleaner layout, and automatically created Genius Mixes.

The new iPod lineup introduced in September included a 160GB iPod classic for $249. The higher-capacity hard drive-based model carries the same thin profile as its 120GB predecessor. The fifth-generation iPod nano also added the ability to record video and squeezed an FM receiver into its tiny frame.
post #2 of 44
I just got a iPod classic 160 gig and occasionally while connecting to multiple libraries, I get a message saying the iPod is corrupted. Usually I just eject and try again and it works. Perhaps this will be addressed in the new update.
post #3 of 44
I've synched my 160GB iPod classic and my 5th gen Nano numerous times with iTunes 9 and have had no problems whatsoever.
post #4 of 44
My 2G shuffle has been having a hard time updating- I keep having to restore from zero. I just thought it was Apple trying to get me to buy the new one.
post #5 of 44
Both I, and friends of mine, have had syncing issues with the 2G shuffle.
post #6 of 44
Quote:
Originally Posted by AppleInsider View Post

Apple has confirmed that they are "aware of the issue and are investigating." Previously, Apple had offered no comment.

Of course they are aware of it, they did on purpose to kill of iPod Classic sales.
The iPod Classis is the red-headed stepchild of the iPod family.
Its days are numbered.
post #7 of 44
my 30gb 5g iPod has been flakey lately during sync...i even brought it in to Apple, but their diagnostics tool coudn't load/read it to see if it had any issues and they didn't know what to do about the sync issues i've had.... all they offered was 10% recycle. So it's iTunes 9....hrrrmph!!
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post #8 of 44
Quote:
Originally Posted by teckstud View Post

My 2G shuffle has been having a hard time updating- I keep having to restore from zero. I just thought it was Apple trying to get me to buy the new one.

I highly doubt that its a conspiracy plot, and just poorly written un-checked code. (This is also @ Mozzarella) I've never liked iTunes because it felt too bloated. There are alternatives out there that will still sync with iPods.

Second: Add the shuffle to the list of Apple products you own. Judging by how many you do own, I figure you would likely run out and buy a new shuffle anyway (then come here and complain about it.) I'm glad it didn't get to that point. I suggest you find a different media player next time you need one.
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post #9 of 44
Quote:
Originally Posted by camroidv27 View Post

I highly doubt that its a conspiracy plot, and just poorly written un-checked code.

Right because Apple would never deliberately abandon its customers (Power PC users), they want you to buy an iTouch.
post #10 of 44
I've been having issues syncing my 1G touch. The sync takes forever, long enough that it appears to have hung. Eventually it does seem finish, if I haven't already lost my patience and cancelled the sync. This process used to be fast. I'm not sure whether to attribute this to iTunes 9.0 or the 3.x touch upgrade, I only know it's changed for the worse.
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post #11 of 44
Quote:
Originally Posted by Jerseymac View Post

I just got a iPod classic 160 gig and occasionally while connecting to multiple libraries, I get a message saying the iPod is corrupted. Usually I just eject and try again and it works. Perhaps this will be addressed in the new update.

Sometimes I get a message that my iPhone can't be synced, I unplug and connect again and it works. It's an unfortunate workaround, but at least it's quick and simple.

One thing I've heard more complaints about is iTunes not properly syncing smart playlists with podcasts in them. It loses my chosen sorting and as a result, syncs the wrong items. All this worked fine with iTunes 8 series.
post #12 of 44
Quote:
Originally Posted by camroidv27 View Post

Second: Add the shuffle to the list of Apple products you own. Judging by how many you do own, I figure you would likely run out and buy a new shuffle anyway (then come here and complain about it.) I'm glad it didn't get to that point. I suggest you find a different media player next time you need one.

Wrong- I would never buy that piece of crap-ever. One of the worse designed products ever released in the history of Apple. So you loose -I suggest you take your suggestions somewhere else.
post #13 of 44
iTunes- the bloatware which needs an update every month.
post #14 of 44
Quote:
Originally Posted by Johnny Mozzarella View Post

Of course they are aware of it, they did on purpose to kill of iPod Classic sales.
The iPod Classis is the red-headed stepchild of the iPod family.
Its days are numbered.

Proof? Sources? The iPod Classic fills a niche for Apple and destroying that on purpose or otherwise is completely baseless. Seeing as how they just updated the line says your theory is way off.

Quote:
Originally Posted by Hellacool View Post

Right because Apple would never deliberately abandon its customers (Power PC users), they want you to buy an iTouch.

If you own an iTouch then you are having issues because that is not an Apple product. Apple sells the iPod Touch and people who call it an iTouch either do not know anything about Apple or bought it because they thought the commercial was cute.
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post #15 of 44
I've had nonstop issues with my 2nd gen nano. I have to quit iTunes and restart it.
oneof52
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post #16 of 44
Quote:
Originally Posted by oneof52 View Post

I've had nonstop issues with my 2nd gen nano. I have to quit iTunes and restart it.

Planned obsolescence?
post #17 of 44
I'm really happy to still be using iTunes 8.2. I tried iTunes 9 for about a week, then went back (it can be hard to go back once the iTunes Library file has been updated, unless you have a copy of the old Library file).

I still get the old iTunes Store format, with a shopping cart and everything. I can buy things without getting cookies added to Safari (or the process failing because I have cookies turned off). It works for me because I don't use the App store or buy or rent videos, some of which you need iTunes 9 for.
post #18 of 44
What sync issues?
post #19 of 44
Quote:
Originally Posted by ghostface147 View Post

What sync issues?

The whole kitchen.
post #20 of 44
Quote:
Originally Posted by teckstud View Post

Planned obsolescence?

The Gospel according to Judas.
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post #21 of 44
Quote:
Originally Posted by Hellacool View Post

Right because Apple would never deliberately abandon its customers (Power PC users), they want you to buy an iTouch.

They definitely did abandon their PPC users! They want every one to buy the new Intels. Mac lifetime till obsolete is now at the standard PC 3 years instead of the old Apple 5. (Those that bought the Core Duo 32bit machines are now at risk)

Anyhow, the day apple abandons the iPod Classic or other older iPods, is the day they remove it from their code. They may not actively be updating that portion of code, but they haven't removed it yet.

As for the iTouch... I won't be as harsh as others. If people want to be really picky, then no one should use MBP, PPC, C2D, MB, OS X (with out the version number or Mac in front), Mac instead of Macintosh, etc... I know what you meant.
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post #22 of 44
Quote:
Originally Posted by Motlee View Post


If you own an iTouch then you are having issues because that is not an Apple product. Apple sells the iPod Touch and people who call it an iTouch either do not know anything about Apple or bought it because they thought the commercial was cute.

iTouch is a generally excepted term for the iPod Touch, your just grasping straws (insert your epic fail here). Google it and see what the top hits are, I guess Google knows nothing about Apple either. Bottom line Apple wants your money as do all companies, why keep supporting old technology (Power PC) push the consumers to the new stuff. A good way to do that is make the old stuff difficult to use.
post #23 of 44
Quote:
Originally Posted by camroidv27 View Post

As for the iTouch... I won't be as harsh as others. If people want to be really picky, then no one should use MBP, PPC, C2D, MB, OS X (with out the version number or Mac in front), Mac instead of Macintosh, etc... I know what you meant.

I find it funny. Like I stated below, it is a generally excepted term, maybe not for the Applezoids who are too perfect for words, but Google iTouch and see what comes up. Some people should not be left alone in a room full of dangerous things.
post #24 of 44
Quote:
Originally Posted by teckstud View Post

Wrong- I would never buy that piece of crap-ever. One of the worse designed products ever released in the history of Apple. So you loose -I suggest you take your suggestions somewhere else.

I will never buy the iPod shuffle (or any other apple product for that matter) either. So, my suggestion of NOT buying the new iPod shuffle is a bad suggestion given you think its a poor device? Confusing me a bit here. Knowing how much you complain about apple, I would think my suggestion of NOT buying Apple products would be a good one! I just want to save you misery!
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post #25 of 44
Quote:
Originally Posted by Hellacool View Post

...why keep supporting old technology (Power PC) push the consumers to the new stuff. A good way to do that is make the old stuff difficult to use.

Or just plain slow. My 4-year-old 17" PowerBook G4 wasn't too happy when I upgraded it to Leopard. It was really happiest with Tiger. But then, I'm not all that upset about it. 4 years and counting is a pretty good run for a laptop. Still does iTunes, iPhoto, web and email just fine (just slower).
post #26 of 44
Deleted: Arguing the same side of the coin.
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post #27 of 44
Quote:
Originally Posted by camroidv27 View Post

I will never buy the iPod shuffle (or any other apple product for that matter) either. So, my suggestion of NOT buying the new iPod shuffle is a bad suggestion given you think its a poor device? Confusing me a bit here. Knowing how much you complain about apple, I would think my suggestion of NOT buying Apple products would be a good one! I just want to save you misery!

Confusing me a bit here. Why are you in this forum?
post #28 of 44
Quote:
Originally Posted by Hellacool View Post

iTouch is a generally excepted term for the iPod Touch, your just grasping straws (insert your epic fail here). Google it and see what the top hits are, I guess Google knows nothing about Apple either. Bottom line Apple wants your money as do all companies, why keep supporting old technology (Power PC) push the consumers to the new stuff. A good way to do that is make the old stuff difficult to use.

Funny, I don't hear anyone saying iNano, or iShuffle, so why apply that moniker to the touch and call it okay? I can type White House into google and it may come up with porn. Not a good defense for your position.
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post #29 of 44
Quote:
Originally Posted by Motlee View Post

Funny, I don't hear anyone saying iNano, or iShuffle, so why apply that moniker to the touch and call it okay? I can type White House into google and it may come up with porn. Not a good defense for your position.

I think you need something more interesting to complain about.

While people do just say "nano" or "shuffle", neither of which is the name of the product.
post #30 of 44
Quote:
Originally Posted by JeffDM View Post

I think you need something more interesting to complain about.

While people do just say "nano" or "shuffle", neither of which is the name of the product.

You're absolutley right. My basic point is that people want to complain about their products when they cannot even tell you what it is correctly.
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post #31 of 44
Quote:
Originally Posted by Motlee View Post

You're absolutley right. My basic point is that people want to complain about their products when they cannot even tell you what it is correctly.

I think people know the proper name of product. Even if they didn't, not knowing the proper name of the product doesn't have much bearing on knowing that it's misbehaving.

Why is it so important to you that people refer to it by its proper name, in an informal discussion? This isn't a Senate inquiry.
post #32 of 44
Quote:
Originally Posted by JeffDM View Post

Why is it so important to you that people refer to it by its proper name, in an informal discussion? This isn't a Senate inquiry.

It isn't, though I'll admit that I find it at least a little irritating for reasons I can't entirely understand or explain. I realize this is also partially Apple's fault, for creating such baffling product naming conventions.
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post #33 of 44
Quote:
Originally Posted by JeffDM View Post

I think people know the proper name of product. Even if they didn't, not knowing the proper name of the product doesn't have much bearing on knowing that it's misbehaving.

Why is it so important to you that people refer to it by its proper name, in an informal discussion? This isn't a Senate inquiry.

To me, it's no different than using correct grammer and spelling. I may have the most compelling and complete argument or statement completely validating whatever issue discussed, but if I spell everything wrong, then who is gonna pay attention?
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post #34 of 44
Quote:
Originally Posted by Motlee View Post

To me, it's no different than using correct grammer and spelling. I may have the most compelling and complete argument or statement completely validating whatever issue discussed, but if I spell everything wrong, then who is gonna pay attention?

To me, it looks more like you're expecting people to write not just in good grammar and spelling, but in King's English, which I think is closest parallel to expecting people to write out the full name of the product.
post #35 of 44
I can make iTunes 9 become non-responsive on an XP PC with an iPhone. In most cases, it seems to happen when I'm deleting 20 or more apps from the iPhone in one sync.

I don't know if the same would happen if I used iTunes 9 on our family MBP. I'm sure the experience would be better, but the line for using the MBP is too long (wife, 2 kids, then me).
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post #36 of 44
Since I updated to iTunes 9, occasionally it won't recognize my iPhone 3G. I think it's the initial sync to update the position of the program icons that is failing because either my MacBook Pro or the iPhone isn't getting its USB interface all the way up and configured before iTunes gives up. My solution is to exit out of iTunes, plug in the iPhone, come back in to iTunes after 10 seconds or so, and iTunes then finds the iPhone. But needless to say, I'm not happy about having to stop my music just to sync some of it to my iPhone .
post #37 of 44
Quote:
Originally Posted by Motlee View Post

To me, it's no different than using correct grammer and spelling. I may have the most compelling and complete argument or statement completely validating whatever issue discussed, but if I spell everything wrong, then who is gonna pay attention?

Or you can bring up something that has no bearing on this thread whats so ever, either way no on is paying attention to you. (Again, insert epic fail here). And I typed this on my 27" Mac, not iMac, not Macintosh, Mac. You don't like it too bad, bottom line is Apple is notorious for abandon customers (Power PC) and I am sure this was not a mistake, I'm sure in your perfect, English laden world Apple could never make a mistake so this was intentional. I think I hear Webster calling, they need your advice, we do not.
post #38 of 44
Quote:
Originally Posted by JeffDM View Post

I think you need something more interesting to complain about.

While people do just say "nano" or "shuffle", neither of which is the name of the product.

I'm sure in his house if someone asks for a Philips head screw driver he actually has one made by Philips, if not he corrects them and hands them a cross tip. God forbid some uses generally excepted terms.
post #39 of 44
Quote:
Originally Posted by JeffDM View Post

I think people know the proper name of product. Even if they didn't, not knowing the proper name of the product doesn't have much bearing on knowing that it's misbehaving.

Why is it so important to you that people refer to it by its proper name, in an informal discussion? This isn't a Senate inquiry.

I chalk it up to parental abuse.
post #40 of 44
Quote:
Originally Posted by Motlee View Post

You're absolutley right. My basic point is that people want to complain about their products when they cannot even tell you what it is correctly.

Your basic point is that you are so bunged up, if someone stuck a lump of coal up your butt out a diamond would pop. That is your basic point.
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