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Apple to delay iMac orders, citing display issues

post #1 of 76
Thread Starter 
Apple has reportedly delayed shipments of its 27-inch iMac model to resellers as reports of screen flickering issues have grown.

Apple authorized resellers have reported delays in shipments of new 27-inch iMac models due to reports of display problems. Reports of flickering screens and yellow-tinged displays have become more common around the Internet, so much so that a Web site has been created to catalog reports of issues from users.

According to the Apple iMac (Fall 2009) Issues blog, out of 678 respondents, nearly half have had problems with flickering displays. The author does note that the numbers are part of an unscientific survey and should not be considered representative of all iMacs sold.

The blog also reports that Apple resellers have been told of delays of 2 weeks, allegedly in order to give Apple time to replace the graphics cards on the 27-inch iMacs. The iMac model in question comes in either dual-core or quad-core formats and contain the AMD ATI Radeon HD 4670 or 4850 model graphics cards.

Computerworld reported that multiple U.S. resellers report delays of anywhere from five days to two months.

AppleInsider noted in late November that users were reporting issues with the 27-inch model, with some receiving dead computers and others receiving models with cracked displays. Issues of stuttering when playing flash content were also common and were fixed for some by an update in early November.
post #2 of 76
Quote:
Originally Posted by AppleInsider View Post

Graphics issues have caused Apple to delay shipments of the 27-inch iMac model until the cause of the problem can be determined.

Apple authorized resellers have reported delays in shipments of new 27-inch iMac models due to reports of display problems. Reports of flickering screens and yellow-tinged displays have become more common around the internet, so much so that a website has been created to catalog reports of issues from users.

According to the Apple iMac (Fall 2009) Issues blog, out of 678 respondents, nearly half have had problems with flickering displays. The issues blog reports that Apple resellers have been told of delays of 2 weeks in order to give Apple time to replace the graphics cards on the 27-inch iMacs. The iMac model in question comes in both dual-core and quad-core formats and contains the AMD ATI Radeon HD 4670 or 4850 model graphics cards.

Computerworld reported that multiple U.S. resellers report delays of anywhere from five days to two months.

AppleInsider noted in late November that users were reporting issues with the 27-inch model, with some receiving dead computers and others receiving models with cracked displays. Issues of stuttering when playing flash content also was common and was fixed for some by an update in early November.

wow

maybe its those 12 core chip sets ??

wow
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post #3 of 76
Sounds like a good responsible corporation.
post #4 of 76
Quote:
Originally Posted by MacTel View Post

Sounds like a good responsible corporation.

Though I wish they'd done this a long time ago. They let it get really out of hand.
post #5 of 76
Unfortunate timing.

At what point do they have to call the computers refurb? When they leave the factory, when they arrive at a retailer,or when they are purchased by an end-user? Might be a chance to get a pretty good deal on one after the holidays.
post #6 of 76
Quote:
Originally Posted by aaarrrgggh View Post

At what point do they have to call the computers refurb? .

Excellent question!
post #7 of 76
Apple has been steller in the support department. I had the issue with an i7 and it's replacement (going back Monday) and both computers were replaced with no questions asked. Very slick. I've owned 15-20 Macs over the years and this is the first time I've ever had an issue. I'm a pleased client even with this small glitch. Those 27 inchers are beautiful machines and once the problem is resolved, I can't wait to get another.

This thread covers the ongoing issue from the beginning: http://discussions.apple.com/thread....=1175&tstart=0

Bill
post #8 of 76
Quote:
Originally Posted by aaarrrgggh View Post

At what point do they have to call the computers refurb?

???
After it has been returned and repaired to be resold.
Quote:
When they leave the factory, when they arrive at a retailer,or when they are purchased by an end-user?

None of the above.
After it gets repaired, it gets resold as refurbished.
post #9 of 76
Quote:
Originally Posted by Chris_CA View Post

???
After it gets repaired, it gets resold as refurbished.

No, not really. I know that if it's returned by the end user then repaired it's resold as "refurbished". Anytime before that, who knows? They might still sell it as "new" so long as it never got to the end user's hands, no matter how close it got.
post #10 of 76
Quote:
Originally Posted by Chris_CA View Post

???
After it has been returned and repaired to be resold.

None of the above.
After it gets repaired, it gets resold as refurbished.

This is a shocker in more ways than one! If as you say, and I have no reason to disagree with you, that they are considered refurbished after they have been repaired regardless of their sales status, I wonder then what their price will be and will any of the refurbs be sold through ClubMac?

When my wife hears this she's gonna have even a bigger reason to be glad she hasn't given the nod to purchasing one yet. I gotta listen to her more often. She is freaky smart when it comes to spending money wisely!!
post #11 of 76
I know two companies that have received a total of 40 27" iMacs (C2D, i5 and i7) between Wednesday and Friday last week. So, obviously there is no general production stop because of a specific issue. If there would be a general problem with the 4670 GPU, then the 21" model would be affected as well... does not really add up.

So, was there an official statement from Apple saying they delay shipments because of issues, or do we talk about resellers drawing conclusions based on estimated delivery times (of course, an exceptionally high number of returns will impact delivery times, but that does not mean there is an acknowledged issue). My local dealer (an extremely small shop) told me he has more than 200 pending 27" iMac orders - the highest amount of backorders he had for any article ever. Maybe we really just talk about exceptional demand here?!
post #12 of 76
Quote:
Originally Posted by dreyfus2 View Post

I know two companies that have received a total of 40 27" iMacs (C2D, i5 and i7) between Wednesday and Friday last week. So, obviously there is no general production stop because of a specific issue. If there would be a general problem with the 4670 GPU, then the 21" model would be affected as well... does not really add up.

So, was there an official statement from Apple saying they delay shipments because of issues, or do we talk about resellers drawing conclusions based on estimated delivery times (of course, an exceptionally high number of returns will impact delivery times, but that does not mean there is an acknowledged issue). My local dealer (an extremely small shop) told me he has more than 200 pending 27" iMac orders - the highest amount of backorders he had for any article ever. Maybe we really just talk about exceptional demand here?!


Possibly a smoke screen then?
post #13 of 76
Quote:
Originally Posted by AppleInsider View Post

Graphics issues have caused Apple to delay shipments of the 27-inch iMac model until the cause of the problem can be determined.

Have a 27" i7 iMac... Ordered October 20, Delivered Nov 13.

Perfect. No Display Issues
post #14 of 76
Quote:
Originally Posted by aaarrrgggh View Post

Unfortunate timing.

At what point do they have to call the computers refurb? When they leave the factory, when they arrive at a retailer,or when they are purchased by an end-user? Might be a chance to get a pretty good deal on one after the holidays.

Good shout, will keep an eye open for them.
post #15 of 76
Quote:
Originally Posted by markdo View Post

Have a 27" i7 iMac... Ordered October 20, Delivered Nov 13.

Perfect. No Display Issues



Very Simple....

Why, is everyone making such a gig about this?

The new Screens take the glass to the edge...

Is that a Hint? Any of you hardward developers??

Of COURSE!

You bump that edge, the screen gets cracked!
I can repeat that for you stupid F'n Design folks.....

You bump that edge, the screen gets cracked!
And, one more time, in case ya'll are REALLY STUPID?

You bump that edge, the screen gets cracked!


Bring that glass edge back, like the last generation iMac! OK?

Then, Even if you DON'T UNDERSTAND. YOU"LL STILL, GET IT RIGHT!

YOU F'n FOOLS!

I can't believe, who I'm written to!

Where is SJ?

He's too fugin stupid to read this.....


Sorry
SJ


pete

(Best Engineer, you EVER Had!)


my IIgs still works!
post #16 of 76
Quote:
Originally Posted by MacOutlaw View Post


You bump that edge, the screen gets cracked!
I can repeat that for you stupid F'n Design folks.....

Your words fall onto deaf homosexual knight ears.
post #17 of 76
I got my first 27" iMac very shortly after they were released. First one in the store. It's been working beautifully. Got another one just last week and have them connected via DisplayPort. The new one is flicker city. So, on my desk, we're looking at a 50% failure rate.
post #18 of 76
Yikes. My new 17-inch MBP is perfect. I've been 100% portables since the 'Lombard.' Think I'll stay there.
post #19 of 76
Quote:
Originally Posted by MacOutlaw View Post

Very Simple....

Why, is everyone making such a gig about this?

The new Screens take the glass to the edge...

Is that a Hint? Any of you hardward developers??

Of COURSE!

You bump that edge, the screen gets cracked!
I can repeat that for you stupid F'n Design folks.....

You bump that edge, the screen gets cracked!
And, one more time, in case ya'll are REALLY STUPID?

You bump that edge, the screen gets cracked!


Bring that glass edge back, like the last generation iMac! OK?

Then, Even if you DON'T UNDERSTAND. YOU"LL STILL, GET IT RIGHT!

YOU F'n FOOLS!

I can't believe, who I'm written to!

Where is SJ?

He's too fugin stupid to read this.....


Sorry
SJ


pete

(Best Engineer, you EVER Had!)


my IIgs still works!

Are we having Jack or is it Grey Goose again?
post #20 of 76
Quote:
Originally Posted by MacOutlaw View Post

Very Simple....

Why, is everyone making such a gig about this?

The new Screens take the glass to the edge...

Is that a Hint? Any of you hardward developers??

Of COURSE!

You bump that edge, the screen gets cracked!
I can repeat that for you stupid F'n Design folks.....

You bump that edge, the screen gets cracked!
And, one more time, in case ya'll are REALLY STUPID?

You bump that edge, the screen gets cracked!


Bring that glass edge back, like the last generation iMac! OK?

Then, Even if you DON'T UNDERSTAND. YOU"LL STILL, GET IT RIGHT!

YOU F'n FOOLS!

I can't believe, who I'm written to!

Where is SJ?

He's too fugin stupid to read this.....


Sorry
SJ


pete

(Best Engineer, you EVER Had!)


my IIgs still works!


Wait a minute! Where in this article did they mention anything about the cracked screen issue? You're almost three weeks too late to talk about the cracks. The article on the cracks was posted on November 24 - http://www.appleinsider.com/articles...ased_imac.html

Your post almost makes it look like you are trolling. Be careful & be nice!
post #21 of 76
Apple acknowledges the frequency of the complaints and noticed the minor issue of the problem, and like a responsible company are taken the necessary measures to resolve the issue... CASE CLOSED... Apple will notify resellers or users if they feel these people are entitled to more information

Their also doing a insanely great job of replacing faulty machinery.
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post #22 of 76
Quote:
Originally Posted by Cranky View Post

Wait a minute! Where in this article did they mention anything about the cracked screen issue? You're almost three weeks too late to talk about the cracks. The article on the cracks was posted on November 24 - http://www.appleinsider.com/articles...ased_imac.html

Your post almost makes it look like you are trolling. Be careful & be nice!

must be a full moon or something
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post #23 of 76
Quote:
Originally Posted by brucep View Post

must be a full moon or something

that or too much Jack Daniels on an empty stomach.
post #24 of 76
Quote:
Originally Posted by Cranky View Post

This is a shocker in more ways than one! If as you say, and I have no reason to disagree with you, that they are considered refurbished after they have been repaired regardless of their sales status, I wonder then what their price will be and will any of the refurbs be sold through ClubMac?

When my wife hears this she's gonna have even a bigger reason to be glad she hasn't given the nod to purchasing one yet. I gotta listen to her more often. She is freaky smart when it comes to spending money wisely!!

If a tree falls in the woods and nobody is there to see it then does it make a sound?

I mean really.... if it has the full support and warrantee then I'm not sure I understand the whole worry... and no I would think that if the item in question has never been sold then Apple would be free to repair the defect and sell the item as new... but then again who knows...

But it seems to make sense, I mean the last new car you purchased... who knows if a brick fell from the ceiling of the factory and smashed the window and then the company simply replaced it... are you saying that something is inherently wrong with the car once the glass was replaced??!?!
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post #25 of 76
Quote:
Originally Posted by Cranky View Post

that or too much Jack Daniels on an empty stomach.

Or more likely he/she is remembering a previous posting from AI that said 27" iMac's are shipping with cracked or chipped screens.

How can that even remotel be called trolling?

If you have been on the Apple's site or the site that CNet reported on from a Mac user that brought this to the attention of the media you'd know there are multiple problems being reported by all new iMac users.

Cnet Link
http://imac.squeaked.com/index.php

To belittle a poster for calling this out and calling him a TROLL is pathetic.
post #26 of 76
Quote:
Originally Posted by Cranky View Post

that or too much Jack Daniels on an empty stomach.

Please stay on topic everyone. I've warned the user for his off-topic and off-colour language.

As for refurbs: I have worked in the supply chain side of retail and there is indeed such a thing as factory refurbs. HP is famous for them (they have a high throughput to business and their QA catches most of their defects prior to delivery.)

So yes, there can be models that have never seen a retail store or a consumers hands that are marked as "refurbished".
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post #27 of 76
Quote:
Originally Posted by markdo View Post

Have a 27" i7 iMac... Ordered October 20, Delivered Nov 13.

Perfect. No Display Issues

My dad got one in the UK last week and has no issues. He got the top of the range 27", I'd assume there are problems with a specific model given there are a few different graphics options ... or is this across all types?
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Enjoying the new Mac Pro ... it's smokin'
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post #28 of 76
Quote:
Originally Posted by digitalclips View Post

My dad got one in the UK last week and has no issues. He got the top of the range 27", I'd assume there are problems with a specific model given there are a few different graphics options ... or is this across all types?

Apple will never do a product recall during the holiday season and will more than likely handle it through warranty. Better hope your dad's goes out before warranty ends.

If Apple is apologizing during the holiday season it likely means the entire product line is bad.

They would never chance losing holiday sales for something that has become common for a first gen product from Apple.
post #29 of 76
Quote:
Originally Posted by DaveGee View Post

If a tree falls in the woods and nobody is there to see it then does it make a sound?

I mean really.... if it has the full support and warrantee then I'm not sure I understand the whole worry... and no I would think that if the item in question has never been sold then Apple would be free to repair the defect and sell the item as new... but then again who knows...

But it seems to make sense, I mean the last new car you purchased... who knows if a brick fell from the ceiling of the factory and smashed the window and then the company simply replaced it... are you saying that something is inherently wrong with the car once the glass was replaced??!?!

My Bad.

I only meant that if I had gotten one with the flicker issue I never would have heard the end of it. It isn't very easy to deal with a mad tight-wad.

Myself, I have no problem at all with the possibility of my future purchase being one that had previously had the flicker issue. Besides, I'll never know if it did have that problem. I have complete faith in the Apple warranty and their ability to solve the problem.

Sorry for creating the confusion.
post #30 of 76
Quote:
Originally Posted by AngusYoung View Post

Or more likely he/she is remembering a previous posting from AI that said 27" iMac's are shipping with cracked or chipped screens.

How can that even remotel be called trolling?

If you have been on the Apple's site or the site that CNet reported on from a Mac user that brought this to the attention of the media you'd know there are multiple problems being reported by all new iMac users.

Cnet Link
http://imac.squeaked.com/index.php

To belittle a poster for calling this out and calling him a TROLL is pathetic.

let me remind you of what he said:

You bump that edge, the screen gets cracked!
And, one more time, in case ya'll are REALLY STUPID?


Then, Even if you DON'T UNDERSTAND. YOU"LL STILL, GET IT RIGHT!

YOU F'n FOOLS!

I can't believe, who I'm written to!

Where is SJ?

He's too fugin stupid to read this.....


His statements seem a little harsh don't they? I only wanted him to calm down a little. The way he came right out and started calling people stupid and such, did seem to me at least that he was trying to be confrontational. If you find my pointing that out to him to be pathetic then that is where we will have to agree to disagree.\

BTW - Thanks for the link. It has been added to my bookmarks. I will definitely make use of it to increase my knowledge.

Peace to you!!!
post #31 of 76
Quote:
Originally Posted by Cranky View Post

let me remind you of what he said:



He's too fugin stupid to read this.....


His statements seem a little harsh don't they? I only wanted him to calm down a little. The way he came right out and started calling people stupid and such, did seem to me at least that he was trying to be confrontational. If you find my pointing that out to him to be pathetic then that is where we will have to agree to disagree.\

You are getting upset for an obvious design flaw or packaging issue by Apple. Don't blame him for being upset.

Your response was not even warranted and given the number of 27" computers returned, I understand his/her frustration at how it has been handled by Apple until today to be unreasonable.

So, yes I'll stand by my comment given the evidence that Apple has chosen yet once again to look the other way until it was called to the likes of the press.
post #32 of 76
Quote:
Originally Posted by ShaolinDave View Post

No, not really. I know that if it's returned by the end user then repaired it's resold as "refurbished". Anytime before that, who knows? They might still sell it as "new" so long as it never got to the end user's hands, no matter how close it got.

If it's repaired, even before it is sold, it is not sold as new.
post #33 of 76
My late 2008 Unibody MBP still has display flickering issues when using the integrated video card. I didn't have the time to take it for a repair and still has 2 years of warranty left.
post #34 of 76
Quote:
Originally Posted by NasserAE View Post

My late 2008 Unibody MBP still has display flickering issues when using the integrated video card. I didn't have the time to take it for a repair and still has 2 years of warranty left.

If that's the case the case then you paid for AppleCare to take it to 3 years which is standard for most PC vendors.

With Dell, even if you break it, your dog eats it or you spill your coffee in it if you pay the extra $100 it's a full replacement for any computer. That is not the case with Apple, it has to be a failure do to manufacting defect.
post #35 of 76
Quote:
Originally Posted by Chris_CA View Post

If it's repaired, even before it is sold, it is not sold as new.

No - if it is not sold to a consumer it is never refurbished.

1)\tWhat are Apple Certified Refurbished Products?

Apple Certified Refurbished Products are pre-owned Apple products that undergo Apple's stringent refurbishment process prior to being offered for sale. While only some units are returned due to technical issues, all units undergo Apple's stringent quality refurbishment process.

Each Apple Certified Refurbished Product:
is fully tested (including full burn-in testing).
is refurbished with replacement parts for any defective modules identified in testing.
is put through a thorough cleaning process and inspection.
is repackaged (including appropriate manuals, cables, new boxes, etc.).
includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details.
is given a new refurbished part number and serial number.
is placed into a Final QA inspection prior to being added to sellable refurbished stock.
Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures.
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post #36 of 76
So, this is just rumor then? COMMON APPLE, fill us in!
post #37 of 76
Quote:
Originally Posted by hog View Post

So, this is just rumor then? COMMON APPLE, fill us in!

Not rumored. I know it's unusual for Apple but they have admitted a problem. They should have taken the further step and recalled all 27" iMac's.

That is common for Apple to handle it through warranty rather than having it hit the press.
post #38 of 76
Quote:
Originally Posted by hardcashe View Post

No - if it is not sold to a consumer it is never refurbished.

What are Apple Certified Refurbished Products?

Apple Certified Refurbished Products are pre-owned Apple products that undergo Apple's stringent refurbishment process..

That isn't necessarily as black-and-white as you suggest. A re-seller purchases the product; if they identify a defect then it gets returned and repaired. For Apple, the product has been sold, and as far as I can tell, the product is considered "used" when it is returned.

The same concept holds true for display merchandise.

If Apple has stock replacement parts and doesn't give replacement units away, it is a non-issue. If they give customers a full replacement product then they will end up with a bunch of refurbs, no matter what the technicalities are.

Time will tell. So far, no 27" refurbs listed.
post #39 of 76
I ordered the i5 imac on thanksgiving from onsale.com. At the time it said 'usually ships in 4 to 5 days' on the order page. Till two ago, the order status said 'Pending', then it changed to 'Backordered'. I called the retailer to get an idea of when I can expect to receive it. They said that they are not expecting shipments till end of December, and by the time I get it, it will be January. The lady said a lot of iMacs got returned due to cracked screens and so apple has delayed the shipments.

I was expecting my iMac in two weeks when I ordered, and now I am looking at 6 weeks from the time.
post #40 of 76
Quote:
Originally Posted by AngusYoung View Post

Not rumored. I know it's unusual for Apple but they have admitted a problem. They should have taken the further step and recalled all 27" iMac's.

That is common for Apple to handle it through warranty rather than having it hit the press.

Why would Apple recall the 27" iMac's if they don't have a fix for it? My friend with a flickering i5 called Apple and the rep. said that engineering wanted his iMac which shows me they don't know the problem yet.

This is typical Apple behavior. They won't publicly recognize a problem until they have a fix. It happened with the iMac G5 power supply, the iBook G3 logic boards, etc. And if the problem is a software/firmware one they'll just release an update.

As to the delay I doubt it. I have read people who ordered on the 7th,8th, and 9th had theirs ship already when Apple had the status go to 2 weeks. And mine just went to Prepared for Shipment.
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