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Apple refuses to return repaired iPhone to owner - Page 5

post #161 of 189
1/3/10 at 9:00am
Quote:
Originally Posted by jfanning View Post

The study in english is four years old, nothing newer? But then again, I don't live in England, Canada, or France, but I do know the three countries you listed all have services centres run directly by Apple. Other parts of Europe don't, and are serviced very differently.

It must be great living in a world where everyone is at your beck and call. The fact is, surveys from around the world showing that Apple has top notch customer service are all over the place, and surveys showing the opposite are hard if not impossible to find. Since it's clear that YOU are the center of the universe, we all know that no survey that doesn't include YOU and only YOU responding will never satisfy you, since you will always claim that the survey doesn't cover the Apple that YOU know. We know. It's all about you. You had terrible service from Apple. It happens. Bad luck.

I imagine it probably had something to do with you being a jerk to the customer service people, but that's just from watching you be a jerk to everyone here who has tried to answer your demanding questions only to be slapped in the face as a thank you.

Quote:
It isn't safe to assume anything.

I know one thing you've made everyone here assume....
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post #162 of 189
1/3/10 at 9:03am
Caling the police and even having them do something is not the same as filing a report.
To file a report, you fill out a form with all the info (names, time, date, location) and statement in your own words of what exactly happened. Then you sign and date that form stating it is true and correct.
That is what is needed, not a record of a phone call.
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post #163 of 189
1/3/10 at 9:34am
Quote:
Originally Posted by Chris_CA View Post

Caling the police and even having them do something is not the same as filing a report.
To file a report, you fill out a form with all the info (names, time, date, location) and statement in your own words of what exactly happened. Then you sign and date that form stating it is true and correct.
That is what is needed, not a record of a phone call.

People don't seem to understand this.
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post #164 of 189
1/3/10 at 9:40am
That's actually kind of funny...
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post #165 of 189
1/3/10 at 10:01am
I didn't read the entire thread, but if this woman claims that her iPhone was stolen and now in possession of someone else, aren't there phone records that AT&T can use to verify ownership??

Isn't she still paying a iPhone phone bill from that phone number??
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post #166 of 189
1/3/10 at 10:41am
Quote:
Originally Posted by Dave K. View Post

I didn't read the entire thread

Then you should first read it, especially the last few pages.
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post #167 of 189
1/3/10 at 2:15pm
Quote:
Originally Posted by Atkins View Post

Tell me a little about your problems, I am really interested. (no irony here, just in case).

I had the system board, RAM, and Superdrive fail in my 24" iMac, and I had the System board fail in my sons MacBook (which was the fun one as they replaced the optical drive twice, before realising it was the system board, then it went in again to fix the issues caused by the system board replacement)
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post #168 of 189
1/3/10 at 2:17pm
Quote:
Originally Posted by Quadra 610 View Post

Let's not feed the TROLL.

So no more replies for you then?
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post #169 of 189
1/3/10 at 2:26pm
Quote:
Originally Posted by cameronj View Post

It must be great living in a world where everyone is at your beck and call. The fact is, surveys from around the world showing that Apple has top notch customer service are all over the place, and surveys showing the opposite are hard if not impossible to find. Since it's clear that YOU are the center of the universe, we all know that no survey that doesn't include YOU and only YOU responding will never satisfy you, since you will always claim that the survey doesn't cover the Apple that YOU know. We know. It's all about you. You had terrible service from Apple. It happens. Bad luck.

I wasn't the one who made the claim, if they make they claim there should be some data to back it up. Yet all we have seen is reports from the home of Apple, and a four year old document from England. If they are all over the place yet you can show me one to prove it?

I certainly haven't been the only one who has had bad service from Apple, and I certainly won't be the last. You obviously have shares in Apple, or some other finanical interest to defend them in such a way
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post #170 of 189
1/3/10 at 2:28pm
Quote:
Originally Posted by jfanning View Post

I wasn't the one who made the claim, if they make they claim there should be some data to back it up. Yet all we have seen is reports from the home of Apple, and a four year old document from England. If they are all over the place yet you can show me one to prove it?

I certainly haven't been the only one who has had bad service from Apple, and I certainly won't be the last. You obviously have shares in Apple, or some other finanical interest to defend them in such a way

No shares in Apple, no financial interest whatsoever. I just don't suffer whining idiots.
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post #171 of 189
1/3/10 at 2:49pm
Quote:
Originally Posted by Quadra 610 View Post

Let's not feed the TROLL.

I can't find the post, but I agree to not suffer the fool.
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post #172 of 189
1/3/10 at 3:08pm
Quote:
Originally Posted by cameronj View Post

No shares in Apple, no financial interest whatsoever. I just don't suffer whining idiots.

Including yourself?
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post #173 of 189
1/3/10 at 4:09pm
Quote:
Originally Posted by cameronj View Post

No shares in Apple, no financial interest whatsoever. I just don't suffer whining idiots.

Unfortunately, trolls on Apple fansites is a reality.

Everyone knows Apple's record for customer service in the industry, for years now. It's no secret. You didn't even need me to throw out any numbers the way I did. To assume that customer service is superlative in the US and absolutely dismal eveywhere else, given Apple's vociferous attnetion to this aspect of their business (earning top marks several years in a row, not by accident), is completely asinine. Do you think with Apple's attention to detail, product design, and their whole attitude toward how the user should interact with tech (unparalleled in the industry), that their customer service elsewhere won't be similarly impressive??

OBVIOUSLY, there will be anecodotal evidence of poor customer service here and there. Does this even need mentioning? it would be impossible to satisfy everyone all the time. I could have received poor service as well, but that doesn't alter the big picture. When it comes to customer service, Apple is the teacher.

Frankly, trolling against Apple in 2009-2010 is about as useful as a pair of thermal underwear in Death Valley at high noon. It gets you nowhere. Envy and frustration is a hard road for some, and it's really too bad the trolls try to come to terms with it by camping an Apple fansite, pretending to play courageous contrarians.
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post #174 of 189
1/3/10 at 5:21pm
Quote:
Originally Posted by Dave K. View Post

I didn't read the entire thread, but if this woman claims that her iPhone was stolen and now in possession of someone else, aren't there phone records that AT&T can use to verify ownership??

Isn't she still paying a iPhone phone bill from that phone number??

the bill is connected to the number which, now several weeks after the theft, has likely been moved to another device. perhaps because the phone was stolen, perhaps because she sold it. from Apple's point of view, who knows.

Quote:
Originally Posted by jfanning View Post

I certainly haven't been the only one who has had bad service from Apple, and I certainly won't be the last. You obviously have shares in Apple, or some other finanical interest to defend them in such a way

the same can be said of any company. just as all companies have bad units ship etc.

but for every one bad report re: Apple there's at least one good report. in most cases there's more like 10 good reports. Unlike some other companies where for every one good report there are 10 bad ones
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post #175 of 189
1/3/10 at 6:22pm
Quote:
Originally Posted by charlituna View Post

but for every one bad report re: Apple there's at least one good report. in most cases there's more like 10 good reports. Unlike some other companies where for every one good report there are 10 bad ones

Actually the customer service metric is the other way around, if a company gives poor service people tend to tell 10 others of that poor service, if they provide good service they tend to tell maybe one person
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post #176 of 189
1/3/10 at 6:46pm
Quote:
Originally Posted by jfanning View Post

Actually the customer service metric is the other way around, if a company gives poor service people tend to tell 10 others of that poor service, if they provide good service they tend to tell maybe one person

In that case we shouldn't be surprised at Apple's terrible performance over the past 10 years. Go complain to Apple, stop complaining to a computer screen.
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post #177 of 189
1/3/10 at 8:30pm
Quote:
Originally Posted by cameronj View Post

In that case we shouldn't be surprised at Apple's terrible performance over the past 10 years. Go complain to Apple, stop complaining to a computer screen.

Already done that
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post #178 of 189
1/3/10 at 8:33pm
Quote:
Originally Posted by jfanning View Post

Already done that

You mean you did the first part but not the second part...
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post #179 of 189
1/3/10 at 8:43pm
Quote:
Originally Posted by Chris_CA View Post

You mean you did the first part but not the second part...

I will when the rest of you do.
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post #180 of 189
1/3/10 at 9:37pm
Quote:
Originally Posted by bigdaddyp View Post

If the facts of the story are accurate then Apple is being obtuse. All Apple needs to do is ask the person who brought the phone in for service for a bill of sale from the original owner. This is not exactly rocket science. I can understand Apple being cautious but this is ridiculous IMHO.

As far as Apple can know, this person sold the iPhone to someone else and is now trying to pull something to get it back, now IF Apple really talked to to the police then perhaps there is an issue here.
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post #181 of 189
1/3/10 at 9:41pm
Quote:
Originally Posted by Rot'nApple View Post

Too bad she never watched The People's Court, otherwise her actions might have been more prudent...

Moral of the story, IF your property is stolen file a police report so you have documentation for the courts. If it's not that important to do in the present, then it's not important in the future!

Live and learn, lady.

Ever file a police report? It's excruciating, and would have just been adding insult to injury for something like this.

It's the 21st Century. We live in a world of untethered communications. There has GOT to be a better way for Apple to be assured that a phone was, in fact, stolen. One which is fairly painless and does NOT involve the police (who in all fairness, have better things to do).
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post #182 of 189
1/3/10 at 9:53pm
Someone at Apple has their head up their a**. The phone is registered to the woman, she reported it stolen. The police calls Apple to verify her story. What more do they want? A bill of sale from the thief?
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post #183 of 189
1/3/10 at 10:58pm
Quote:
Originally Posted by Gary54 View Post

The phone is registered to the woman, she reported it stolen

She called police. She did not file a report.
Quote:
"Until the cops arrive at my house, they tell me that since I didn't file a police report they can't do anything. I didn’t file it because in order to file one, I would have had to go to a precinct downtown (like an hour away) look through books of pictures to try to ID the thief, whose face I only saw from the side for a millisecond. And really, what would a police report do for an iPhone that was stolen on a NYC subway a week before Christmas?(plus i had a final that night) The two officers also told me that even if I had a police report it would still be up to Apple and AT&T to decide how to proceed with the situation."

Quote:
What more do they want? A bill of sale from the thief?

If the "thief" had a bill of sale, there would be no issue as it would have been sold.
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post #184 of 189
1/4/10 at 8:43am
Wouldn't ownership of a PHONE be fairly easy to prove, seeing as how the true owner of the phone would currently be receiving bills for the service from AT&T and that the number would have been tied to the stolen phone? Is she still paying AT&T now that her phone is being used by a thief?

We should not be so dependent on a government agency whose officers don't even know what branch of government they're in.
Always remember..wherever you go, there you are.
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Always remember..wherever you go, there you are.
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post #185 of 189
1/4/10 at 9:08pm
Quote:
Originally Posted by MacTel View Post

Get a Droid. If it is stolen it'll be returned to its owner magically. Droid does where iPhone doesn't.

WOW... right away! She probably sold it and wanted it back... if she really got it stolen or lost she would have made a report. Something's fishy about the whole thing.
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post #186 of 189
1/5/10 at 11:09am
Quote:
Originally Posted by esummers View Post

The phone contract is tied to the SIM card not the phone.

Do you suppose she removed the SIM card before the had it stolen? The SIM card is in the phone.
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post #187 of 189
1/5/10 at 11:19am
It is easy to get a replacement SIM with the same number, the "stolen" one stops working.

Quote:
Originally Posted by peter02l View Post

Do you suppose she removed the SIM card before the had it stolen? The SIM card is in the phone.

"The cobbler's children have no shoes", is a saying that applies a lot to companies who provide products and services. -KDarling on Google Search.

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"The cobbler's children have no shoes", is a saying that applies a lot to companies who provide products and services. -KDarling on Google Search.

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post #188 of 189
1/6/10 at 10:32am
Whose fault is it that the owner can't produce a police report if she called the NYPD and they searched for the stolen phone? Obviously the police department, since SOMEONE should have filed paperwork that would show an expenditure of police resources. Sue the police!
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post #189 of 189
1/9/10 at 11:31pm
Quote:
Originally Posted by AppleInsider View Post

Apple will not return a stolen iPhone to to the original owner after the thief took the phone in to get serviced due to the victim's failure to file a police report.

Don't talk to receptionists in such cases, go to their managers
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