Originally Posted by bigdaddyp
If the facts of the story are accurate then Apple is being obtuse. All Apple needs to do is ask the person who brought the phone in for service for a bill of sale from the original owner. This is not exactly rocket science. I can understand Apple being cautious but this is ridiculous IMHO.
you assume that such a bill of sale would always exist between two individuals. I've sold a number of old computers, ipods, even an old cell phone to friends and neighbors and not once was there any kind of anything other than cash in my hand and the thing in his/her.
And since, as it has been pointed out, there's nothing to back up the report of a theft such as a police report, Apple is in the middle of a no win situation. After all, the person with the phone might have bought it from another party assuming that that person was the rightful original owner. And there's nothing to prove otherwise since the victim couldn't be bothered to have a formal police report done.
Sucks, but what can you do really. Snatch the phone from the person that brought it in who might not be the criminal in the case. Don't and leave the original owner high and dry. Give them both a phone to be nice and have it leak out and suddenly every person that loses or damages a phone is coming in saying it was stolen and they want their free replacement (after Apple has firmly said they don't cover loss, theft or accident).
as I said, no win situation
Originally Posted by a_greer
Apple has evidence in the form of original sales docs that it belongs to the victim
no they have evidence that she paid for it. not that she still has possession. She could have sold it, given it away, etc.
Originally Posted by esummers
The phone contract is tied to the SIM card not the phone.
bingo. i'm not even sure that ATT is given the serial when the phone is activated. and for all we know (since no one has claimed to be a repair tech at an Apple store that I have seen), the only data in the Apple system with the serial is the date of purchase unless the person bought Apple Care. I know a lot of folks that did cause they figured they would early upgrade in a year anyway to get the new model phone. so why pay the money.
I take the sim out of my iphone and put it in another phone and now the phone is blank. I sell it to someone who takes the sim out of his/her phone into the iphone and it could keep working just fine and dandy.
as for the MobileMe and passcode locks. those brick the phone and force you to do a full restore to get it starting again. so the phone can be used. the idea isn't to disable the phone but to prevent access to your personal data.
Originally Posted by sheff
Therefore: If a person A
can provide a current
monthly ATT bill (no cancellation fee),
it might merely mean that the sim, which is what is tired to the bill, is in a different device.
on which the phone serial is listed
you assume the serial in given to ATT.
nor a proof of purchase (Amazon or ebay reciept of purchase of the phone)
there are other ways to buy a phone and they don't always produce receipts. My neighbor bought a Gen1 phone from my roommate and there was no paper other than the cash for the phone.
Couple that with a call to the police,
that a phone/purse was taken. but there's no details. she didn't go down with her receipts and have a report with the identifying marks done. it was an iphone. we all know that there are hundreds of thousands of iphones in NYC, which is a factor in the crap service there (if you buy ATTs sob story)
Originally Posted by bw58
I've never had to deactivated a phone, but I'd assume that the carrier would verify that the "owner of record" for a phone was the one asking to have the phone deactivated (?).
yes and no. they verify the account holder for the line. but not that you are the one carrying the actual device.