Originally Posted by rebelmusik
y bad fortune at Apple, but I am hopeful that their troubles with the newest generation iMacs cause them to re-evaluate its design and structure, and possibly re-instate a matte / anti-glare option for those who are willing to pay for it.
It is unlikely that Apple would do anything matte or otherwise due any problem of any kind. just not the way the game works. Apple will do matte when they fell the demand is there AND they can do it while staying within their design and environmental plans.
Originally Posted by extremeskater
Not sure if the GPU is the issue in this case.
well they did issue an update and many folks are reporting that their problems are solved. Also supposedly some authorized repair guy cracked open a 'defective' machine to test the LEDs against a working one and found no defect. so he believes the GPU is the issue.
The other issue is just poor design with the edge to edge glass with such a large screen. Makes it way too easy to chip or crack durning shipping.
yeah which is why all those units bought at stores were damaged (oh wait)
Originally Posted by DaHarder
I just wish that Apple would show a bit more transparency regarding these matters.
At this point, the entire situation looks a bit 'shady'
some things to note
1. Apple doesn't have to tell the public anything about why delivery times have changed. No law requires it.
2. 99% of the time, reports of defects are highly exaggerated due to the simple fact that folks with a problem will always talk, talk loud and talk everywhere they can. But folks without a problem are too busy having fun to bother chiming in. So what might seem like a huge issue rarely is. Especially when there's not an immediate response. in fact the only reason this display issue got hot so fast is because a couple of the machines went to bloggers who will always scream when they have a problem and rally others to do so.
3. Apple doesn't speculate. They state. When they know what the problem is, they give an answer. Sometimes it takes a couple of rounds (we are currently in round two). But they are working on the problem. There is likely no law that requires them to state to the public every step, test and result. The law is just that they fix the situation. How they do that isn't in the law, just that they do
Originally Posted by jasenj1
What about the yellow screen discoloration issue? No mention of that in the article. There's some blogger over at Gizmodo who's gone through at least two 27" iMacs. The answer from Apple is to keep returning them until you get a good one.
actually no. the reason said blogger is on his warpath is because Apple refused to issue him a return on the second one (for an exchange) until he takes the machine into a store to be tested.
He got pissed and has been running almost daily blasts against the company
Forgetting that the in store testing is part of what provides Apple with needed data about what could be the problem so they can have the means to test outgoing machines and better prevent him from getting yet another bad one. If Apple waits until all these machines come back to the main factories, that adds time to the process.
Also said gentleman has not acknowledged that a firmware update was issued and he tried that step. Something they would do at the store. He is demanding that Apple send him a perfect model (forgetting also that any company can have issues and have updates that come up after wide release). Period.
And to top it off, some of his early comments make it sound like he didn't buy this computer but it was sent to them for free to review. a detail he still hasn't clarified (same for the screaming guy that was over at TUAW, although apparently his second machine was fine)