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Owners of flickering 27-inch iMacs claim 15% refund from Apple - Page 3

post #81 of 85
Quote:
Originally Posted by MonkeyFightingSnake View Post

According to this (under What Could Be Wrong), it looks like it could be a manufacturing defect.

actually if you read closely it doesn't say it's a manufacturing defect per se. Which makes sense given that we haven't seen hundreds of reports regardless of size, store v online etc. the better part of the problem machines were custom ordered, thus built to order and shipped individually from over seas.

the problem as the gentleman says is possibly caused by the secondary layer shifting and/or warping due to poor handling during shipping. The machines were likely fine when they left the factory. but Fed Ex or whomever was standing them on end, dumping stuff on top of the boxes, leaving them overnight or over weekends in the wrong temperatures or whatever.

this also fits with a handful of reports of having a new display assembly put in and no more problems

Quote:
Originally Posted by tipoo View Post

And Apple still will not acknowledge that this is a widespread problem.

maybe because it isn't. the reports are all coming from tech/geek blogs where folks will always bitch and moan, often over and over on several sites, about something being even a tiny bit off. So problems always seem bigger than perhaps they are.

to call anything widespread you'd need numbers to back it up. Numbers as in how many machines sold, how many had a particular problem, how many were not fixed by a particular solution, the source of the machine (in a store or online, apple or 3rd party) and so on.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #82 of 85
Quote:
Originally Posted by charlituna View Post

maybe because it isn't. the reports are all coming from tech/geek blogs where folks will always bitch and moan, often over and over on several sites, about something being even a tiny bit off. So problems always seem bigger than perhaps they are.

to call anything widespread you'd need numbers to back it up. Numbers as in how many machines sold, how many had a particular problem, how many were not fixed by a particular solution, the source of the machine (in a store or online, apple or 3rd party) and so on.

I think that's true. It's also true that once a problem has been identified, there is a certain amount of piling on, in that your garden variety obsessive-compulsive lunatic will immediately detect a faint yellow tint or a vanishingly slight misalignment or dead pixel and rush to the discussion sites to express their shock and horror.

Apple shouldn't be given a free pass if they're shipping some significant percentage of defective machines and then not redressing their customers grievances, but this is pretty clearly not what is happening. That is, there's no real evidence that the number of machines affected rises to the level of significance, Apple has issued several firmware updates that appear to address the majority of machines that are affected, and to the extent that there are any other problems they are either fixing or replacing those machines and/or offering rebates for their owner's trouble.

Hard to say what else they could do.
They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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post #83 of 85
Quote:
Originally Posted by TEKSTUD View Post

I believe it's trended down ever since the release of the Pad.

I agree. While it will be a great machine. It's missing some things mainstream would like to see.
post #84 of 85
Quote:
Originally Posted by TEKSTUD View Post

I believe it's trended down ever since the release of the Pad.

Quote:
Originally Posted by mytdave View Post

Okay, so that story is less than clear. Are customers of problematic 27"ers getting $300 and keeping their machines, are they getting their $2000 back plus $300 when they return the machine, or are they returning the machine and only getting $300 back? One would hope it's purchase price plus 15%, but whatever the case is, it is certainly not made clear in this write up.

As for Apple's little (big) problem here... That's what happens when you let QA slip. Apple, do you have an engineering problem, or do you have an assembly problem? Either way, it appears you do little or no testing of product coming off the line or you would have found and fixed this issue before the units ever left the factory. Maybe this is what you get for building machines in China.

Apple, get your act together. This is not limited to the 27" iMac. I've been noticing a huge drop in quality of all the devices I've purchased, and now I'm seriously starting to look around for alternatives to your stuff. I have no love for Windoze, that's for sure, but other hardware makers are coming out with some pretty cool kit, and Linux is pretty darn good now - good enough to replace you and M$. (On a side note Apple, anti-aliasing in Linux looks tons better than in MacOS X.)

Remeber when all was built in USA. Great quality. Now you read about how poopy the workers are treated. Too bad.
post #85 of 85
Quote:
Originally Posted by joelsalt View Post

that guy's article:



Guy is sort of a clown. I appreciated his relatively non-partisan writing style, but chose Win7 on such weak knees. It somehow allows him to work 40% better and is more fun. Hmm.

To be fair, a lot of pro apps don't have the 3rd party plug ins ready and therfore crash the system albeit logic to after effects, motion. It will be a while before they catch up. I've never had so many crashes before snow so I stick to leopard. Around 10.6.5 and it should be stable.
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