or Connect
AppleInsider › Forums › General › Genius Bar › Mail accounts will not "go online"
New Posts  All Forums:Forum Nav:

Mail accounts will not "go online"

post #1 of 30
Thread Starter 
As of yesterday, none of my mail accounts will go online. I have 2 IMAP and 1 POP3 accounts. I have tried this with both wifi and my sprint aircard, it is not a network issue, it must be something locally with mail.

I have also done a repair permissions, and zapped p-ram... still stuck on offline mode.

When I look at the Connection Doctor it just tells me to check the SSL boxes for each account.

Mail is also not connecting to any of my outgoing SMTP servers. So, it would seem as if Mail is caught in limbo.

help!

Jerm!
macbook pro 2.66
10.6.2
post #2 of 30
Do all of your accounts use the same outgoing (SMTP) server? Do you have the same issue with both sending and receiving mail? Does your web browser work?
Please don't be insane.
Reply
Please don't be insane.
Reply
post #3 of 30
Thread Starter 
Quote:
Originally Posted by Dr Millmoss View Post

Do all of your accounts use the same outgoing (SMTP) server? Do you have the same issue with both sending and receiving mail? Does your web browser work?

nope, different SMTP servers.. I have no other network issues on this machine. Internet is fine. In fact the Connection Doctor in Mail says "mail was able to connect to the internet" but all of the accounts are red with connection issues. Both incoming and outgoing servers.
post #4 of 30
Can you receive e-mail?
Please don't be insane.
Reply
Please don't be insane.
Reply
post #5 of 30
Thread Starter 
Quote:
Originally Posted by Dr Millmoss View Post

Can you receive e-mail?

No, I not receive or send on any of my accounts. (2 gmail IMAP accounts, 1 roadrunner POP3 account.)

I just tried to remove the com.apple.mail.plist file and start fresh with Mail.. no dice. I set up the new account, no connections.
post #6 of 30
Can you browse the internet with Safari?

If so, have you tried going to dotMe and checking mail there?


.me.com

 

Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

Reply

 

Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

Reply
post #7 of 30
Thread Starter 
Quote:
Originally Posted by Bergermeister View Post

Can you browse the internet with Safari?

If so, have you tried going to dotMe and checking mail there?


.me.com

Internet connection is fine.

They are not mobile me accounts. But, yes, I can access email directly via gmail web access.
post #8 of 30
At this point we know it's not an SMTP problem. I'm wondering if you're having a firewall or proxy issue. Can you try this Mac at another location, on a different network?
Please don't be insane.
Reply
Please don't be insane.
Reply
post #9 of 30
Thread Starter 
Quote:
Originally Posted by Dr Millmoss View Post

At this point we know it's not an SMTP problem. I'm wondering if you're having a firewall or proxy issue. Can you try this Mac at another location, on a different network?

Have already tried 3 wifi networks, 1 straight cat 5, and my Sprint USB Aircard. All with no luck.
post #10 of 30
Damn. So do all the accounts show as "offline" in Mail? What happens if you select Mailbox/Take All Accounts Online, and then click Get Mail? Do you get any sort of message, or do the accounts just go back offline?
Please don't be insane.
Reply
Please don't be insane.
Reply
post #11 of 30
Thread Starter 
Quote:
Originally Posted by Dr Millmoss View Post

Damn. So do all the accounts show as "offline" in Mail? What happens if you select Mailbox/Take All Accounts Online, and then click Get Mail? Do you get any sort of message, or do the accounts just go back offline?

No matter what action I take, all accounts remain offline with the little lightning bolt icon next to them. Like I said above, connection doctor says servers cannot connect and to check SSL settings, all of which I am positive are set correctly. I have tried turning off ssl, no luck. The most frustrating thing is that this started happening out of the blue, no system changes of any type on my part. I even tried to re-install mail with the 10.6.2 combo updater last night. STILL no help.

I am thinking at this point maybe I should just do a fresh OS install, and migrate back with my time machine drive.
post #12 of 30
Often if Mail can't connect to a server, you'll see a popup asking you to type in your password, but I take it you're not even getting that far. It sounds almost as if your account isn't even enabled. Have you checked that setting in Preferences/Accounts/Advanced?

Personally I would not reinstall OSX. This almost never fixes anything that you could not have fixed some other way far more easily, and is a huge time consuming headache.

Another thought: Try creating a new user, and set one of your Mail accounts up in that.
Please don't be insane.
Reply
Please don't be insane.
Reply
post #13 of 30
Thread Starter 
Yeah,

I have gone as far as disabling all accounts, closing mail, restarting, and re-enabling all accounts. No change. This is insane. I have seen Mail do some strange things in the past, like automatically enabling rules that I have had disabled, but this makes no sense to me. It is just inexplicably broken.
post #14 of 30
I'm suggesting that you create a new, virgin user on your Mac and recreate one of your Mail accounts while logged into that user account. This is a technique for determining if the problem is somewhere in your current user account. Shouldn't take ten minutes to give it a try.

FWIW, I've never had any major problems with Mail that I can recall, at least not recently. Not sure what that means for you though!
Please don't be insane.
Reply
Please don't be insane.
Reply
post #15 of 30
Thread Starter 
ok, here is something interesting.. I installed Thunderbird to use until I can resolve this Mail thing, and strangely, I cannot get Thunderbird to make a connection to my mail accounts either. So,.. this is looking like more of a strange OSX issue than a Mail issue.

I have another Mac on 10.6.2 in the house which has no problems with email. To the best of my ability, I have checked to see that all network settings match on the 2 machines, and I have flushed the DNS cache on them via terminal. I think my head is going to explode.
post #16 of 30
Thread Starter 
Quote:
Originally Posted by jermg77 View Post

ok, here is something interesting.. I installed Thunderbird to use until I can resolve this Mail thing, and strangely, I cannot get Thunderbird to make a connection to my mail accounts either. So,.. this is looking like more of a strange OSX issue than a Mail issue.

I have another Mac on 10.6.2 in the house which has no problems with email. To the best of my ability, I have checked to see that all network settings match on the 2 machines, and I have flushed the DNS cache on them via terminal. I think my head is going to explode.

chalk that up to 3 email apps. Mail, Thunderbird and Entourage will not connect to any servers.

I have also tried making a new user account in OSX and it will not work there either.
post #17 of 30
How odd. I'm running out of ideas, but I'd still hate to see you go through the pain of a reinstall of OSX and end up with the same problem.
Please don't be insane.
Reply
Please don't be insane.
Reply
post #18 of 30
I have had a weird issue with mail as well at home. I was using Mail in 10.5 on a G5 when I moved into my new place and it won't send emails (I should say it took forever to send a one word test email to myself) out but it will dl them fine.. I use T-bird now with no problems on 10.6 on a MBP, Mail in 10.6 still acts wonky. I even made a new user account and it does the same thing, so I think it is my internet provider issue. Because the house I lived at prior to getting my own was using Comcast internet and I now use Quest DSL.

Anyways, I feel your pain and have not a friggin clue what your problem could be. \
post #19 of 30
Are you sure that your ISP is not blocking port 25?
The devils that drive us do not discriminate
Reply
The devils that drive us do not discriminate
Reply
post #20 of 30
Quote:
Originally Posted by Omega View Post

Are you sure that your ISP is not blocking port 25?

Why would they do that?
Please don't be insane.
Reply
Please don't be insane.
Reply
post #21 of 30
I think it had something to do with spam. If you google port 25 ISP blocking you will get the picture. I know when I was living in Australia a few of the ISPs were doing it. All I had to do was change the port and Mail was back online.
The devils that drive us do not discriminate
Reply
The devils that drive us do not discriminate
Reply
post #22 of 30
Never heard that before, interesting. But the problem with your theory is that he had three different e-mail accounts and has tried them on multiple networks.
Please don't be insane.
Reply
Please don't be insane.
Reply
post #23 of 30
Quote:
Originally Posted by jermg77 View Post

As of yesterday, none of my mail accounts will go online. I have 2 IMAP and 1 POP3 accounts. I have tried this with both wifi and my sprint aircard, it is not a network issue, it must be something locally with mail.

I have also done a repair permissions, and zapped p-ram... still stuck on offline mode.

When I look at the Connection Doctor it just tells me to check the SSL boxes for each account.

Mail is also not connecting to any of my outgoing SMTP servers. So, it would seem as if Mail is caught in limbo.

help!

Jerm!
macbook pro 2.66
10.6.2

Jerm
I had the same Issue, I had setup a network for work, (in network locations).I had forgot, when I got home I setup the macbook on the desk browser worked, next day I went to check mail, Accounts would not go online, I tried everything (Well obviously not everything since it would not go online), I even rebooted, then my synapse (I only have the one) fired on the network location, I put it back to automatic and it all started working. This may not be the same for you but if someone else reads I hope it helps someone.
Mark
post #24 of 30
I had the same issue, snow leopard ..
Stop mail
Go to system preferences
Security
Stop the FIREWALL
open mail
take all accounts online.
wait a few minutes check mail
start the firewall, no changes necessary but
(I have added mail to the firewall also and set to allow)
Hope this helps
post #25 of 30

Have you had any luck fixing this issue? 

I'm having the same problem, no solutions have helped so far. 

Would appreciate suggestions.

 

Thanks

Brynn

MacBook Pro 2.66

OSX 10.9.1

post #26 of 30

Same issue... nothing works... tried everything but reinstalling mavericks.

post #27 of 30

I fixed a similar problem (maybe same?, maybe not.) ...

It ended up being a corrupted cache file... deleted that file (requires use of console) and everything worked again.

 

Now, I never tried any other mail apps, and I would have thought that cache file was unique to apple mail... so maybe yours is a different problem.

 

In any case, it's worth a try.  Google is your friend ... that's where I figured out what to do... the hints I gave should get you started down the right path. (I just don't know the specifics without googling it again, so I'm gonna let you do that yourself.)

From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
post #28 of 30

Same happened with me!

Please where is this corrupted cache file. I want to try deleting it too.

 

Tks!

post #29 of 30

I had the same problem with my wife's and my computer at the same time. She has a MacBook on 10.6, and I have a MBP on 10.7. We tried everything, and here is how I fixed it. 

1. I changed my port to 995 (keep in mind this is not the recommendation from Google, it is 993).

2. I shut down Mail.

3. I went online to Google and changed my password.

4. I opened up Mail, and changed my password on the password authentication. 

It worked. 

Let me know if it works for you.

Does anyone know why using 995 might not be safe???

Thanks

post #30 of 30

I am having the same problem after a visitor was using my IMAC, and also after I updated an APP (can't recall which one).  Where did you find the corrupted file so I can get rid of it.  My email will not go back on line no matter what I do.

 

Thanks

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Genius Bar
AppleInsider › Forums › General › Genius Bar › Mail accounts will not "go online"