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Connection issues plague Apple AirPort Extreme, Time Capsule - Page 2

post #41 of 91
Quote:
Originally Posted by chashulme View Post

News to me. I have a 3 point distributed net with these suckers, with no problems... I often wonder how they determine headlines of the 'plagued' sort, without any apparent sizing of the problem, AFAIK...

I have a two point, one with the new extreme, and one with an older extreme, has been working perfectly, then in the weekend I had non stop connection issues between the two, now working perfectly again.
post #42 of 91
Sorry for posting only a semi-related question but I figure many router experts are reading this.

I have a three month old Airport Extreme. It works very well except it takes seemingly forever for my Dell laptop to acquire a network address. Forever means 30 seconds to perhaps a minute. The Belkin router this replaced took 5 seconds or so. I can't say how long it takes for my Mac to wirelessly acquire a network address as I have it linked by ethernet to the AE. It does get its address almost instantly, though.

Security is set to WPA2/WPA. Running on the B/G band only.

Is this common or normal? If not, any thoughts come to mind? Thanks.
post #43 of 91
no trouble from me, in 5ghz ou 2.4ghz

beware people : radio is not so easy now. there are MANY THINGS emitting in 5ghz band.

-

why would like to pay other things and take time to recreate a simple tool like the time capsule ? I don't care AT ALL if I have to pay a little more. It's a service I'm glad to pay.

-
aperture 3 can take a long time to convert a huge library. and yes your hard drive is very used. your hd is an important part of your computer, you _HAVE_ to backup ALL data EVERY day, every time, every where. you have to. I you are a professional user of aperture, you will know that.

and let the software convert the huge library, yes it can take hourS.
post #44 of 91
Help - connection issues

We have the Airport - no Time Capsule, and have had no problems that I have noticed.

However, we have had a lot of trouble mounting servers between my desktop and laptop computers. Originally we had no problem at all. We could mount and do screen sharing at will. Later, we could not mount the desktop on the laptop. Now we cannot mount either on the other - tho can always see listed in the finder.

I get the following Msg:
The Finder cannot complete the operation because some data in "afp://10.0.1.4/" could not be read or written.
(Error code -36)


Of course I have been over the sharing settings many times.

Anyone have any ideas?
post #45 of 91
Quote:
Originally Posted by Booga View Post

Time Capsule was a great idea, but it's a pretty bad piece of hardware. It overheats all the time, the network is flaky, and Time Machine just doesn't work very fluidly using a remote file store.

just as with all apple products, great idea, good software, but the hardware is a bit not up the price...
post #46 of 91
5ghz performance on my late 2009 Airport Extreme is shockingly bad. So much so that I only use it in 2.4ghz mode. If it's a hardware problem then firmware updates are going to be useless. But then some people are not having the same problem then it can't be hardware can it?
post #47 of 91
Quote:
Originally Posted by nkhm View Post

No issues here at all - plugged it in, it just worked, has done for several years. Reliable, functional and looks nice on the side. Plagued indeed?! If you mean "sporadic issues" or "some users have reported an issue" then why not say that?

this article refers to the latest models... not the one you bought years ago.
post #48 of 91
Quote:
Originally Posted by Rob55 View Post

My AirPort Extreme purchased about 2 months ago is working just fine. My MBP & AppleTV use the 5GHz band and my iPhone and older devices use the 2.4GHz band without a problem.

Ditto. I'm getting ready to review a book on Airports by Glenn Fleishman. He has a lot of information about channels that might be helpful to people having problems.

My late 2009 model works great with 5ghz right out of the box.

What dualband routers will save me lots of money hillstones?
post #49 of 91
Quote:
Originally Posted by grover432 View Post

I have the same problem with my older (can't recall the model, but it is flat shaped) Airport extreme. It loses the connection to the internet regularly and has to be restarted. It also takes down my PPPoE connection.

The problem occurs with my older G5 as well as my new iMac 27". I can't use my wireless connection to transfer large number of movies to my Apple TV, the wireless service goes down. I had to resort to using an ethernet connection to do the job. Syncing a single movie is OK though.

This must be a recurring issue. Why some people have problems and others don't, who knows, but it is frustrating to say the least.

Same here with the predecessor model (Airport Extrem simultaneous dual-band). It needs to be constantly rebooted if I do massive file transfers or downloads.
Sometimes there also seems to be a protocol issue, because the computers stop being able to successfully connect to the WiFi network, even though they can see the signal. Only rebooting the computer works.
So I think we have a variety of issues here: driver/demon issues on the Mac side (they crash or get confused by something, possibly out of spec responses from the base), and either base stations that over heat and/or have buggy software.
If you're in an air conditioned environment and only use the device for casual web browsing and backing up a few changed documents, then it works well. If you work with large files and have tens of GB that are being transferred on a semi-regular basis, you're in a world of pain.

Unfortunately, I have yet to find ANY WiFi product that "just works". They all have thermal management issues, underpowered hardware, and buggy software. I think eventually it may be cheaper to get a NetBook and run something like pfSense on it as a dedicated software base station with way more capabilities and backup power (laptop battery), than to deal with all the hassles of the various WiFi base stations. Too bad, because the ease of management for a simple network is great in the AirPort product line.
post #50 of 91
Quote:
Originally Posted by rcfa View Post

Unfortunately, I have yet to find ANY WiFi product that "just works". They all have thermal management issues, underpowered hardware, and buggy software.

I have found that Apple's routers are easiest to set up and maintain, but as I stated earlier they are missing some common features.

Performance wise I find they are the best those with fast connections but not nearly as powerful as they should be in this day and age. I hope there is a redesign coming with the ability to process at least 50Mbps from an ISP, along with the dual-band WiFi and 1Gbps hub in use.

I know many people with 40Gbps to their home with DOCSIS 3. Their routers are just overworked at this point between the ISP and the local network pushing excessive amounts of data.

I'd also like to see the OS updated. I wonder if we're getting to a point that Darwin would not be a better foundation than what they are currently using.
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post #51 of 91
I have also gone through a number of cheaper routers before going with the Airport Extreme. We have a mixed network and a shared printer and the router just works. Set it and forget it.

A bit off topic but, I wish Apple would buy up Data Robotics and refashion the Drobo as an apple backup appliance. Time Machine is great but once your disk is full you start to lose older backups. Plus the problems with the Time Capsule mentioned here.

But a Drobo type device that lets you replace smaller driver with larger ones, hook into your router and work seamlessly with time Machine would be the cat's ass. If they made a PC version of Time Machine as well that would open up the whole PC market as well.

Drobo as it is right now seems pretty good but with a bit of Apple polish it could be a runaway hit - if the price was right.
post #52 of 91
My TC works fine all day everyday...with 7.3.2 firmware which seems more stable than 7.4.2.
post #53 of 91
Quote:
Originally Posted by hillstones View Post

I can't believe people waste money on Apple's wireless base station hardware. The same can be done with third party solutions for far less money. Time Capsule is an overpriced joke. I would much rather backup over FireWire than wireless or Ethernet.

In the year before I bought my Airport Extreme, I went through three of those lower-priced third-party 'solutions'. Every one of them died within a few months. One was never able to remember the administrator password, forcing me to reset the device to factory specs every time I wanted to open a new port or add a new MAC address.

I finally got sick of the troubles and of having to buy new devices every few months, so I took a chance and forked over the money for a decent base station. It's been running solid for two years now. Since I paid less for it than I would have paid for the six new devices I'd likely have had to buy in those two years, I'd say the Apple device has saved me money (as well as headaches).

Sure, I hate that I have to install software to make changes, and I hate that every single change (including something as simple as opening a port) requires a full reboot of the router. Still, I don't regret my decision to 'waste money on Apple's wireless base station hardware' for a moment.
post #54 of 91
Quote:
Originally Posted by Mike Saint Louis View Post

Drobo as it is right now seems pretty good but with a bit of Apple polish it could be a runaway hit - if the price was right.

Been eying a Drobo for over a year now. I shy away because of the cost, and because my setup sits in a spare bedroom - I hear the Drobo is a noisy piece of kit.
post #55 of 91
I have 2 of the latest generation AE base stations and they're both working fine on 5Ghz.

Writing this from one right now using a 13" MBP.
post #56 of 91
Quote:
Originally Posted by djames42 View Post

Been eying a Drobo for over a year now. I shy away because of the cost, and because my setup sits in a spare bedroom - I hear the Drobo is a noisy piece of kit.

Lot's of Drobo horror stories across the net.

Here's a couple:

http://luminous-landscape.com/forum/...38936&hl=drobo

http://luminous-landscape.com/forum/...30983&hl=drobo
post #57 of 91
Quote:
Originally Posted by Postulant View Post

Did I waste money buying a MBP when I could have purchased an Acer for far less money?\

Your comparison is pointless. Two computers that don't run the same operating system isn't the same as a Linksys Wireless Router that does the same thing as an Apple Wireless router. Your comparison would be more valid if you compared an expensive PC to a generic PC. Learn how to compare similar products next time.
post #58 of 91
Quote:
Originally Posted by solipsism View Post

One backup for one machine is fine for your setup but TC has its benefits.

I can also back up my other Macs that are connected to the network with the single hard drive connected via FireWire. External hard drives via FireWire or USB do show up on a network too. I don't need a Time Capsule to do it. The complaints that people have about the TC, it doesn't sound like a reliable back up solution.
post #59 of 91
Quote:
Originally Posted by 2 cents View Post

My overpriced joke is the best router I've ever had. Easy to set up, use and fast, fast, fast. No problems whatsoever thus far.

I am sorry you spent your money on Apple's Wireless Router. My Linksys router which was far less expensive was also easy to set up, use, and it is just as fast.
post #60 of 91
Quote:
Originally Posted by Dorotea View Post

You may not be the intended target for the product. The AEBS is easier to setup.

I've used Linksys productions (G and N) before - it wasn't hard. But the AEBS is much easier for the average person. I prefer less time spent on setting up and more on the fun stuff. I have more $ than time.

I've had very bad luck with Linksys over the years, every unit I've bought from them has destructed. That includes a professional business router. Their wireless router simply wasn't reliable as to signal. It would lose connection to devices constantly. I took it back.

I'm using the Extreme, which I bought a bit over a month ago, with an Express downstairs.

No problems at all.
post #61 of 91
Quote:
Originally Posted by federmoose View Post

Apple's base stations are the most solid routers on the market (at least, they were a year ago). I tried, and gave up on, 4 different brand routers (all significantly cheaper than the Apple base station) including linksys and belkin before settling for the more expensive solution. None of the other routers could sustain a constantly open AIM connection, and many required a couple hours or so of fiddling every week or two to make sure things kept working properly. I've set my Apple base station up once... and haven't touched it since (not to mention that the setup process is so incredibly easy). The extra price you pay saves you time, headaches, and hassles. Trust me, I've tried the competition, and I'm far from a novice.

Perhaps you don't know how to set one up. I don't have any drop outs with my Linksys router, wired or wireless. I don't have to spend hours fiddling with them to make sure they work. My Linksys router is years old and incredibly stable. Maybe you had firmware issues and never bothered to update. Or maybe it was your internet provider that caused problems, or your AIM software that couldn't maintain a connection to the network.
post #62 of 91
Quote:
Originally Posted by solipsism View Post

I have found that Apple's routers are easiest to set up and maintain, but as I stated earlier they are missing some common features.

Performance wise I find they are the best those with fast connections but not nearly as powerful as they should be in this day and age. I hope there is a redesign coming with the ability to process at least 50Mbps from an ISP, along with the dual-band WiFi and 1Gbps hub in use.

I know many people with 40Gbps to their home with DOCSIS 3. Their routers are just overworked at this point between the ISP and the local network pushing excessive amounts of data.

I'd also like to see the OS updated. I wonder if we're getting to a point that Darwin would not be a better foundation than what they are currently using.

Really? 40Gb/s?
post #63 of 91
The key point in the article is the user having problems with a PPPoE style internet connection. That is the most unreliable POS connection. I had DSL for a short time and it only worked by PPPoE in which you had to enter your username and password into the software or router to make it connect. Whenever there was a hiccup in power, you always had to re-enter the PPPoE information to reconnect. Perhaps the Apple base station is dropping the PPPoE information. The people that don't report any connection issues probably have cable modem which uses DHCP not PPPoE. Even with a power outage, any router set for DHCP will automatically obtain a new IP address and reconnect. Not the case with PPPoE.
post #64 of 91
Quote:
Originally Posted by hillstones View Post

Perhaps you don't know how to set one up. I don't have any drop outs with my Linksys router, wired or wireless. I don't have to spend hours fiddling with them to make sure they work. My Linksys router is years old and incredibly stable. Maybe you had firmware issues and never bothered to update. Or maybe it was your internet provider that caused problems, or your AIM software that couldn't maintain a connection to the network.

You're very lucky. Linksys isn't known for its reliability; something I found out the long, hard way for myself.
post #65 of 91
My Linksys router had to be rebooted once every month or two, which I didn't think anything of at the time. My Airport Extreme took almost no setup and hasn't been rebooted since plugging it in (somewhere around November, I think, unless a firmware update caused it to reboot, but that's something I didn't have to mess with so I'm not sure if that has occurred).

Speaking of firmware, the updates are cake. My Linksys router firmware updates were SCARY. Last time I did that to mine the web interface threw an exception that the firmware couldn't be updated and then the router died. I was furious and scared to death my router was dead, but I unplugged it and plugged it back in and it restarted WITH the firmware update in place. Whew. That's far from user friendly. I'm glad I spent an extra 20$ so I don't have to worry about that anymore.

It has definitely been the best money I've spent on a router. It's REALLY nice having my printer connected to it in the closet and being able to print from any computer in my house without any issues. Plus, my laptop, iMac, and AppleTV are all connect to the 5Ghz so I can stream my hi-def movies without my microwave shutting down the router (happened to my Linksys on the 2.4 Ghz spectrum every time). My family's iPhones connect to the 2.4Ghz band without slowing down everything else and everything is working great.

Obviously there are probably some people having issues, but not me. I'm yet another extremely happy customer. It was more than worth it.
post #66 of 91
Quote:
Originally Posted by hillstones View Post

Your comparison would be more valid if you compared an expensive PC to a generic PC. Learn how to compare similar products next time.

Wait, aren't Macs and PCs similar products that are just running different operating systems?

According to that logic, the Linksys Wireless Router can't be compared to the Time Capsule since they run different OS's.
post #67 of 91
Quote:
Originally Posted by hillstones View Post

Perhaps you don't know how to set one up. I don't have any drop outs with my Linksys router, wired or wireless. I don't have to spend hours fiddling with them to make sure they work. My Linksys router is years old and incredibly stable.

Good for you. I'm betting your on a G network, not N. I was purchasing about 2 years ago when N was coming into play. Most of the non-apple branded routers wouldn't work well in the 5ghz band (which is what I wanted).

Quote:
Originally Posted by hillstones View Post

Maybe you had firmware issues and never bothered to update.

The first thing I did after taking every single router out of its box and plugging the damned thing in was to check for firmware updates.

Quote:
Originally Posted by hillstones View Post

Or maybe it was your internet provider that caused problems

I feel like the problem would have continued post apple base station...

Quote:
Originally Posted by hillstones View Post

or your AIM software that couldn't maintain a connection to the network.

Again, as the software stayed the same, the problem would have continued post apple base station. And what was the software? iChat.
post #68 of 91
Quote:
Originally Posted by hillstones View Post

Perhaps you don't know how to set one up. I don't have any drop outs with my Linksys router, wired or wireless. I don't have to spend hours fiddling with them to make sure they work. My Linksys router is years old and incredibly stable. Maybe you had firmware issues and never bothered to update. Or maybe it was your internet provider that caused problems, or your AIM software that couldn't maintain a connection to the network.

I definitely know how to set one up. Routers are kind of hit or miss. You can read reviews at Amazon and go on past experience. But many of them have varying problems depending on how they are deployed.

For example, I used Netgear for years but they had a problem with Macs and reserved IP addresses - a problem that was never addressed in firmware updates.

I considered the Linksys dual-band for my current router. It's the same price as the Airport Extreme - but I saw many reviews where people had trouble.

Many of the people on this forum know what they're doing, and there are scenarios where people may have good reason to select an Airport. Assuming other people will use a product the same way you do is a bad place to start.

One of the things I like about my Airport is its ability to wake up Macs on my lan when I need access to them.
post #69 of 91
Quote:
Originally Posted by IchiroBoston View Post

I have not had any issues with my APE base station.

I do GBs of transfers over my 5Ghz APE all the time.
including 3 laptops backing up via timamachine to a MacMini (afp)

The only thing I have as non-default is the channels, I always fix my channels from Automatic.
And I use wideband

I have noticed in the past if I kept it as Automatic it would drop occasionally.

I see this channel problem ALL the time! Most people don't realize that wireless router and cordless phone & microwaves all operate at 2.4 Ghz. Just get yourself a wireless scanner piece of software and look at the all the wireless routers in the area all on the same channel! No wonder people are having "problems". : \

Now the 5Ghz problem is manufactures all went with different levels of spec before N standard was certified. So I am not surprised that users are seeing wacky problem on 5Ghz devices.

Mac Pro Dual 2.8 Quad (2nd gen), 14G Ram, Two DVD-RW Drives, OS X 10.9
Mac Book Pro Core 2 Duo 2.16Ghz, SuperDrive, ATI X1600, 2GB RAM, OS X 10.7
1TB Time Capsule

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Mac Pro Dual 2.8 Quad (2nd gen), 14G Ram, Two DVD-RW Drives, OS X 10.9
Mac Book Pro Core 2 Duo 2.16Ghz, SuperDrive, ATI X1600, 2GB RAM, OS X 10.7
1TB Time Capsule

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post #70 of 91
Quote:
Originally Posted by djames42 View Post

Been eying a Drobo for over a year now. I shy away because of the cost, and because my setup sits in a spare bedroom - I hear the Drobo is a noisy piece of kit.

Noisy for sure in a quiet room. I consider it slow to wake up too but that might just be the nature of the beast.

I like the flexibility for expansion but it's not the right product for everyone. For example, I can't just put stuff on it without having another copy elsewhere. So for certain types of use a pair of external drives might be money better spent. Totally depends on how you plan on using it. Only someone who knows what's going to be stored on it knows if it's a good call or not.

I've had the second-gen for a little over a year and no problems.
post #71 of 91
Quote:
Originally Posted by hillstones View Post

I can't believe people waste money on Apple's wireless base station hardware. The same can be done with third party solutions for far less money. Time Capsule is an overpriced joke. I would much rather backup over FireWire than wireless or Ethernet.

I've had nothing but trouble with other companies routers, including several that simply would not work with my iMac at all. My AEBS just worked right out of the box. That's why I bother with it.
post #72 of 91
...But thought that was the way it was and lived with them. You know?! As a Mac convert (of 3 yrs), I have had the "this is the way it's gonna be, get used to it and go along" built into my computing experience by MS. My average speed is at around 200kb on 2.4 and 125kb on 5 (or lower, then hung, restart airport ans switch to 2.4: I though it was due to using AT&T sucker of a DSL...Could someone tell me what their real life speed is with AT&T DSL midrange? Thanks

MB mid 2007
2.1 MHz upgraded to 2GB RAM, 120 GB HD
LATE 2009 1T TC
post #73 of 91
Quote:
Originally Posted by elliethebug View Post

...Could someone tell me what their real life speed is with AT&T DSL midrange? Thanks

They should be getting you AT LEAST 1 Mbps. But I've seen midrange AT&T DSL operate lower, around 700kbps. You should call AT&T. I can't stand DSL.

Strange how ISPs are more inclined to quote max speeds instead of minimum speeds.

Is your Airport plugged directly via Ethernet into the dsl modem? Maybe you should try another Ethernet cable.
post #74 of 91
Quote:
Originally Posted by melgross View Post

Really? 40Gb/s?

From the context of previous paragraph and the fact that it's 2010 I obviously meant 40Mbps.
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post #75 of 91
Quote:
Originally Posted by djames42 View Post

In the year before I bought my Airport Extreme, I went through three of those lower-priced third-party 'solutions'. Every one of them died within a few months. One was never able to remember the administrator password, forcing me to reset the device to factory specs every time I wanted to open a new port or add a new MAC address.

I finally got sick of the troubles and of having to buy new devices every few months, so I took a chance and forked over the money for a decent base station. It's been running solid for two years now. Since I paid less for it than I would have paid for the six new devices I'd likely have had to buy in those two years, I'd say the Apple device has saved me money (as well as headaches).

Sure, I hate that I have to install software to make changes, and I hate that every single change (including something as simple as opening a port) requires a full reboot of the router. Still, I don't regret my decision to 'waste money on Apple's wireless base station hardware' for a moment.

right, so when you were using those cheap routers you didn't have to reboot them when opening a port?
post #76 of 91
Quote:
Originally Posted by walshbj View Post

They should be getting you AT LEAST 1 Mbps. But I've seen midrange AT&T DSL operate lower, around 700kbps. You should call AT&T. I can't stand DSL.

Strange how ISPs are more inclined to quote max speeds instead of minimum speeds.

Is your Airport plugged directly via Ethernet into the dsl modem? Maybe you should try another Ethernet cable.

Hey there!
thanks for the info. I requested AT&T service to let them see how crappy my connection was and I was told that the only way to improve it was to run the exclusivelly thru one DSL one outlet (As I expected, no difference whatsover).
I do have the time capsule DIRECTLY connected to the DSL modem by Ethernet cable: I have tried different cables (also of different lengths) since I bought the TC with no difference. I suppose we'll have to wait on Apple to come thru with a firmware update to fix the 5GHz connection...Too bad they are taking longer and longer to follow thru with customer complaints. What's up with THAT?!
(while we wait for the remainder of the DSL contract to be up to try Uverse and WiMax or hope for TELETRANSPORT...)
post #77 of 91
Quote:
Originally Posted by djames42 View Post

Been eying a Drobo for over a year now. I shy away because of the cost, and because my setup sits in a spare bedroom - I hear the Drobo is a noisy piece of kit.

I've had my Drobo for a little over a year now and love it. The older units were noisy but the newer ones are pretty quiet. Every once in a while the fan kicks on and it makes some noise but that rarely happens for me.
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post #78 of 91
Quote:
Originally Posted by hillstones View Post

I can't believe people waste money on Apple's wireless base station hardware. The same can be done with third party solutions for far less money. Time Capsule is an overpriced joke. I would much rather backup over FireWire than wireless or Ethernet.

While I agree they are expensive, I have found that setup is really easy and the Airport Utility is very user friendly. Each to their own I guess...
post #79 of 91
Well, 5Ghz never worked well to me with older TC & AE. It was much slower (10x or so) than 2.4GHz. I have no other networks around and no other equipment (live deep in the country side).

Not surprising.
post #80 of 91
Quote:
Originally Posted by solipsism View Post

From the context of previous paragraph and the fact that it's 2010 I obviously meant 40Mbps.

I know, I just had to...
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