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Apple to replace iPads in need of new battery for $99

post #1 of 221
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Apple said this week that it will offer a Battery Replacement Service for its new iPad tablet that is similar to the one offered for iPhones and iPods, only this time the company plans to replace the entire device rather than swap out its depleted battery.

"If your iPad requires service due to the battery’s diminished ability to hold an electrical charge, Apple will replace your iPad for a service fee," the company said in a support document posted to its website. It added that data will not be preserved on iPads needing service because owners will "receive a replacement iPad that will not contain any of your personal data."

The service will costs $99, plus $6.95 shipping, for a pre-tax total of $105.95 per unit. Apple estimates that it will take approximately one week from the time owners send in their iPad till they receive their replacement device.

"Before you submit your iPad for service, it is important to sync your iPad with iTunes to back up your contacts, calendars, email account settings, bookmarks, apps, etc," the company said. "Apple is not responsible for the loss of information when servicing your iPad."

iPad battery replacement service may be arranged via a local Apple Retail Store or Apple Authorized Service Provider, or by contacting Apple Technical Support.
post #2 of 221
I'm guessing those iPads taken in will subsequently be re-sold on their refurbished store.
post #3 of 221
Says a lot about how much the actual hardware is worth... \
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post #4 of 221
Very smart.
post #5 of 221
The lack of a replaceable battery strikes again.

A new "battery", even though it means a different device, is a ripoff at over $100.
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Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

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post #6 of 221
I wonder if there is something like this for the unibody MBP?--built in battery.
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post #7 of 221
What they don't say in the support doc is for how long after purchase the policy will stand. Will they honor it once the iPad is out of warrantee or AppleCare?
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post #8 of 221
Quote:
Originally Posted by g3pro View Post

The lack of a replaceable battery strikes again.

Has never been an issue.
post #9 of 221
Quote:
Originally Posted by Quadra 610 View Post

Has never been an issue.

To You...
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post #10 of 221
Quote:
Originally Posted by DaHarder View Post

Says a lot about how much the actual hardware is worth... \

says nothing about how much the hardware is worth.
post #11 of 221
If the battery needs to be replaced, as long as the model of iPad you are trading in is available do you get a refurbished iPad? If the iPad model is no longer available, then do you have an option of upgrading for a modest amount? Best to keep your Apple Care.

My daughter had an old Black Model G3 PB that had problems that Apple wasn't able to fix after several trips to the Apple Store. Apple offered to upgrade her computer to a new white G3 PB for less than $100 since there were no more Black PB available for trade. Needless we took the deal. I wonder if the same will apply to the iPad.
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無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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post #12 of 221
Pardon me but doesn't the iPad not release for about another 3 weeks? And already there's a battery issue? What's going to pop up after release?
post #13 of 221
Quote:
Originally Posted by mac_dog View Post

says nothing about how much the hardware is worth.

Really?

So I pay US 830.00 for a device that can be replaced for a mere US 100.00, and all's Even -Steven - \
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post #14 of 221
Quote:
Originally Posted by DaHarder View Post

Says a lot about how much the actual hardware is worth... \

All it says is the battery is worth a $100...how does it say anything about the cost of the other hardware?
post #15 of 221
$100 to trade in your current unit to a freshened device isn't so bad in my opinion, which is what looks like. Any scratches and scuffs in the face and case should go away.

What's the typical life of an iPod battery? My first iPod, a 20GB U2, still works just fine on its original battery. The same goes with my first generation nano. I used both daily for a couple years, often through a full work day. From an unrelated company, my 2004 Tapwave Zodiac, still holds charge. Its battery isn't an external snap-in, I think it requires soldering to replace, but I still don't need to do it. Now, I just recharge all these devices a few times a year.

Quote:
Originally Posted by RainyDayInterns View Post

All it says is the battery is worth a $100...how does it say anything about the cost of the other hardware?

I think all it really says is that the replaced battery and maybe exterior parts and labor are worth $100.
post #16 of 221
Quote:
Originally Posted by DaHarder View Post

Really?

So I pay US 830.00 for a device that can be replaced for a mere US 100.00, and all's Even -Steven - \

huh? You GET another iPad...you do know that? The only difference is it has a new battery. In all likelihood, you get a NEW iPad. How is that a bad deal? Really...
post #17 of 221
Quote:
Originally Posted by RainyDayInterns View Post

All it says is the battery is worth a $100...how does it say anything about the cost of the other hardware?

no. it says the service costs $99.00. you don't know what apple is paying for labor. furthermore, you don't really even know why they're asking people to send the unit in. maybe they're looking to see if anyone has tinkered with it.
post #18 of 221
Quote:
Originally Posted by jfriese1 View Post

Pardon me but doesn't the iPad not release for about another 3 weeks? And already there's a battery issue? What's going to pop up after release?

So when there is a "replacement policy," there must be an issue? So by "not" providing a warranty should then be interpreted as the product will be free from defects...

Seriously folks...
post #19 of 221
Quote:
Originally Posted by mac_dog View Post

no. it says the service costs $99.00. you don't know what apple is paying for labor. furthermore, you don't really even know why they're asking people to send the unit in. maybe they're looking to see if anyone has tinkered with it.

it says nothing about the cost of hardware...which is what WE were responding to.
post #20 of 221
Quote:
Originally Posted by mac_dog View Post

no. it says the service costs $99.00. you don't know what apple is paying for labor. furthermore, you don't really even know why they're asking people to send the unit in. maybe they're looking to see if anyone has tinkered with it.

I'm pretty sure the devices are sent in bulk to China for servicing & reconditioning, and those units are sent back for warranty replacements.
post #21 of 221
Quote:
Originally Posted by jfriese1 View Post

Pardon me but doesn't the iPad not release for about another 3 weeks? And already there's a battery issue? What's going to pop up after release?

They do this for all their products. It's just the standard operating procedure. It's so that you know what to expect when the battery eventudally stops holding a charge. There are no issues with the battery.
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post #22 of 221
Quote:
Originally Posted by DaHarder View Post

Really?

So I pay US 830.00 for a device that can be replaced for a mere US 100.00, and all's Even -Steven - \

Would you rather send your device in and wait the likely several weeks it would take to actually refurb that unit, rather than swap out for a different unit with a new case and glass?

Edit: and what your post should have said is "a device that can be refurbished for a mere US 100.00," to be accurate.
post #23 of 221
Quote:
Originally Posted by RainyDayInterns View Post

huh? You GET another iPad...you do know that? The only difference is it has a new battery. In all likelihood, you get a NEW iPad. How is that a bad deal? Really...

No one ever said that it 'was a bad deal', but it does lead one to believe that the very same device one pays some US 500.00 to 830.00 actually only has a value of US 100.00, given that that's all it cost to replace the entire device.

It's As Simple As That
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post #24 of 221
Quote:
Originally Posted by DaHarder View Post

No one ever said that it 'was a bad deal', but it does lead one to believe that the very same device one pays some US 500.00 to 830.00 actually only has a value of US 100.00, given that that's all it cost to replace the entire device.

It's As Simple As That

Uh, no I don't think it means that. I think it means that from Apple's point of view, its cheaper to take your old iPad, give you one with a new battery, replace the battery on your's and sell it refub than to take apart the case and put a new battery. It's probably saves money, and it's a hell of a lot more convenient.
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post #25 of 221
Quote:
Originally Posted by g3pro View Post

The lack of a replaceable battery strikes again.

A new "battery", even though it means a different device, is a ripoff at over $100.

The only way for this devices to be as slim and yield such long battery life is to have an integrated battery, there's simply no other way to do this with a replaceable battery. So your point is irrelevant.
post #26 of 221
post #27 of 221
Quote:
Originally Posted by DaHarder View Post

No one ever said that it 'was a bad deal', but it does lead one to believe that the very same device one pays some US 500.00 to 830.00 actually only has a value of US 100.00, given that that's all it cost to replace the entire device.

It's As Simple As That

That would be true if you didn't have to send back the device. It is silly to think the device only cost a $100 to make, we already knew from the tear down how much it cost in parts...$219 (wifi) and $289 (3G) by the current estimate.
post #28 of 221
Quote:
Originally Posted by iPhone91 View Post

Uh, no I don't think it means that. I think it means that from Apple's point of view, its cheaper to take your old iPad, give you one with a new battery, replace the battery on your's and sell it refub than to take apart the case and put a new battery. It's probably saves money, and it's a hell of a lot more convenient.

Well technically, I think all the program is doing is reducing the lead time between when you send in your device and when you get it back. They are still refurb'ing the same number of units. Just this way you don't have to wait while they do it.
post #29 of 221
Quote:
Originally Posted by DaHarder View Post

No one ever said that it 'was a bad deal', but it does lead one to believe that the very same device one pays some US 500.00 to 830.00 actually only has a value of US 100.00, given that that's all it cost to replace the entire device.

It's As Simple As That

WAKE UP! They are going to be reselling these devices, it's not that they only want 100 for a new ipad with a new battery and they chuck the old ones away.

As someone said, it's all about the logistics of sending the items in bulk back to china to be serviced. The replacement is going to be one of these refurbished products from China, and your ipad will be subsequently send back to China to be fixed and given as replacement to others.
post #30 of 221
Quote:
Originally Posted by myapplelove View Post

WAKE UP! They are going to be reselling these devices, it's not that they only want 100 for a new ipad with a new battery and they chuck the old ones away.

As someone said, it's all about the logistics of sending the items in bulk back to china to be serviced. The replacement is going to be one of these refurbished products from China, and your ipad will be subsequently send back to China to be fixed and given as replacement to others.

No one said that they were 'chucking them away', (that was your misinterpretation of what was posted) - only that it leads one to believe that the actual value of the device is but US 100.00 regardless of features/capacity, which it certainly does -
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post #31 of 221
Quote:
Originally Posted by DaHarder View Post

No one said that they were 'chucking them away', (that was your misinterpretation of what was posted) - only that it leads one to believe that the actual value of the device is but US 100.00 regardless of features/capacity -

So you are saying that the average consumer actually believes that their device that they send in to Apple HQ has lost all of its value simply because the battery is dead.

Yes, people can be dumb but that is a stretch.
post #32 of 221
Quote:
Originally Posted by RainyDayInterns View Post

huh? You GET another iPad...you do know that? The only difference is it has a new battery. In all likelihood, you get a NEW iPad. How is that a bad deal? Really...

You don't know if you will get a new iPad. If initially, if there aren't any refurbs, then you will get a new one, but as time goes on you will probably get a refurb; unless there were warranty issues, then you might get a new one.

Read my other post--Apple has been fair to me about repairs.
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post #33 of 221
Quote:
Originally Posted by iPhone91 View Post

They do this for all their products. It's just the standard operating procedure. It's so that you know what to expect when the battery eventudally stops holding a charge. There are no issues with the battery.

Agreed. With the iPad having a built in battery, Apple is addressing concerns that it will replace batteries. If it had an exchangeable battery like the older MBP and MB this would not be an issue.
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post #34 of 221
Quote:
Originally Posted by jglavin View Post

So you are saying that the average consumer actually believes that their device that they send in to Apple HQ has lost all of its value simply because the battery is dead.

Yes, people can be dumb but that is a stretch.

Nope... Just that the hardware was never actually worth US 500.00 to 830.00 in the first place if it can so readily be replaced for US 100.00.

It's Really That Simple -
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post #35 of 221
Quote:
Originally Posted by DaHarder View Post

No one said that they were 'chucking them away', (that was your misinterpretation of what was posted) - only that it leads one to believe that the actual value of the device is but US 100.00 regardless of features/capacity, which it certainly does -

Yes it leads ONE to believe... and that ONE is you. Other people know how business works.
post #36 of 221
Quote:
Originally Posted by DaHarder View Post

Nope... Just that the hardware was never actually worth US 500.00 to 830.00 in the first place if it can so readily be replaced for US 100.00.

It's Really That Simple -

It is clear you are not interested in having a discussion about it. But as everyone else has been saying, this process has been the SOP on all the iDevices for years and clearly it is not affecting consumers' willingness to pay full price for them.
post #37 of 221
Apple reminds you to sync your info before you send the device in for service.
Hmmm... battery dead? Sync that thing! Then send it in. Right.

We all know that absolutely all Apple employees would never be involved in harvesting personal data.

'Never' is somewhat absolute. Not been an issue for a lot of, or most, people... is perhaps more accurate. It's an issue for at least 9% in the one survey and they probably haven't even had a failure yet... or else 9% -have- had a failure.

Anyone think they're not going to get a refurbed replacement unit? Or that Apple won't make a small profit on the $100+ exchange?

So slim it can't be replaceable? another absolute. If I had to choose between an extra millimeter or three, and a replaceable battery... I'd choose replaceable. We're not talking about .25 inch vs 1.25 inch, or 3 ozs vs 30. If I had to send it in for $100 replacement... I'd be looking at competing devices.

This isn't a selling point, so not very smart.
post #38 of 221
Quote:
Originally Posted by myapplelove View Post

The only way for this devices to be as slim and yield such long battery life is to have an integrated battery, there's simply no other way to do this with a replaceable battery. So your point is irrelevant.

With the unibody MBP the design of the internal battery removing all of the structure needed for exchangeable batteries allowed for a larger battery with longer battery life.
http://www.apple.com/macbookpro/features.html
click on "Breakthrough Battery"
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post #39 of 221
Quote:
Originally Posted by iPhone91 View Post

Uh, no I don't think it means that. I think it means that from Apple's point of view, its cheaper to take your old iPad, give you one with a new battery, replace the battery on your's and sell it refub than to take apart the case and put a new battery. It's probably saves money, and it's a hell of a lot more convenient.

....and faster.

The 'week' is just to cover their a** for the back-and-forth shipping time. It'll probably be much sooner than that.
post #40 of 221
Quote:
Originally Posted by myapplelove View Post

WAKE UP! They are going to be reselling these devices, it's not that they only want 100 for a new ipad with a new battery and they chuck the old ones away.

As someone said, it's all about the logistics of sending the items in bulk back to china to be serviced. The replacement is going to be one of these refurbished products from China, and your ipad will be subsequently send back to China to be fixed and given as replacement to others.

Giving him the benefit of the doubt, maybe he didn't comprehend what he read and thinks that you get to keep your original iPad, because that is the only way his comment would make any sense. However, he's likely just trolling so it's best we don't respose to his asinine comments.
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