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Apple to replace iPads in need of new battery for $99 - Page 4

post #121 of 223
3/13/10 at 8:38pm
Quote:
Originally Posted by Constable Odo View Post

I agree with you. I think a total swap could be a good thing because it would keep the overall quality of the device higher for the average non-tech consumer. I'd recently purchased a refurb 24" iMac from the Apple Store and I swear I could not tell it was used because I inspected it all over and it appeared to be brand new. It was flawless and has been running perfectly, 24/7 since I bought it in September of last year.

I think people tend to get worked up whenever they hear about paying money for a battery replacement. $100 for parts and labor doesn't seem too out of line in this day and age. I wonder if all tablets will have user replaceable batteries or will the iPad be the only exception. We'll see if this battery swap procedure will bother the average consumer that much. I doubt it.

I'm extremely interested to see the iFixit teardown report when it comes out. I wonder if it will even be feasable to replace the battery yourself.
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post #122 of 223
3/13/10 at 8:44pm
Quote:
Originally Posted by Quadra 610 View Post

Who knows. By that time there might be a new Apple iProduct of some kind, taking the paradigm even further, i.e., iPod ---> iPod Touch.

Absolutely! This is practically guaranteed. I tend to feel like 2-3 years is a good span for an "upgrade" to a "next step" experience; you can drag it out to 4 years, but then you're starting to get into the next cycle.

With all of our family Macs, we had gaps of at least 6 years between new machines (not counting a beige G3 bought reconditioned toward the end of 2000). That's a bloody long time, and you miss a lot of "progress" by waiting so long. Therefore, each new machine felt like it came from another planet and left the older model(s) in the dust. My most recent upgrade was an early-2008 iMac, preceded by a 2002 G4 "Quicksilver." I won't be waiting so long again. (I'll pull the trigger on the next iMac refresh, probably, or a Mac Pro, once the software I use can take efficient advantage of so many cores. The fingers be a-tappin'...)

I have a feeling that the iPad will undergo some rapid improvements, as long as they can develop faster processors while retaining the same energy efficiency. We just have to wait for the initial surge to relax and let Apple decide where they want to go with it.
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post #123 of 223
3/13/10 at 8:46pm
Quote:
Originally Posted by Quadra 610 View Post

Who knows. By that time there might be a new Apple iProduct of some kind, taking the paradigm even further, i.e., iPod ---> iPod Touch.

I agree. When talking 3-5 years in technology that is like a lifetime. As far as the battery the only time I want a user replaceable battery is when I can buy an extended life battery. When you already have something that will last 10+ hours there is simply no need at all for a user replaceable battery.

Also a bit off topic but fairly important for those that are upset about the 4:3 aspect ratio, when watching a movie in landscape mode all you have to do is tap the iPad and the movie goes into fullscreen mode.

Check out this demo its one of the better ones I have seen on the net.

http://www.youtube.com/watch?v=g92Yg79Of1s
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post #124 of 223
3/13/10 at 8:51pm
Quote:
Originally Posted by Constable Odo View Post

I agree with you. I think a total swap could be a good thing because it would keep the overall quality of the device higher for the average non-tech consumer. I'd recently purchased a refurb 24" iMac from the Apple Store and I swear I could not tell it was used because I inspected it all over and it appeared to be brand new. It was flawless and has been running perfectly, 24/7 since I bought it in September of last year.

One of the seriously-unadvertised "bonuses" of being an Apple user is the whole "refurbished" process. The company does a phenomenal job reconditioning their "used" (in one way or another) products -- if only "certified used car" meant the same thing as "Apple refurbished!"

One other consideration: this gives Apple a great deal of (read: total) control over the whole "battery disposal" issue.
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post #125 of 223
3/13/10 at 9:54pm
Quote:
Originally Posted by Doug Halfen View Post

Absolutely! This is practically guaranteed. I tend to feel like 2-3 years is a good span for an "upgrade" to a "next step" experience; you can drag it out to 4 years, but then you're starting to get into the next cycle.

I have a feeling that the iPad will undergo some rapid improvements, as long as they can develop faster processors while retaining the same energy efficiency. We just have to wait for the initial surge to relax and let Apple decide where they want to go with it.

Totally agree on this. What most of the people who are complaining about the exchange is about the time the battery fails, its time to upgrade anyway. However, should you take Apple up on replacing the battery for $100, you will get a refurb and you would have had around 4 years of use of your old iPad. Your refurb will last for about another 4 years--so what's the issue--its a really a great deal. I got a refurbed MPB and it was like new.

If you have Apple Care you are protected for two years on the battery so if it fails before then you get a refurb at no cost. See my post @ #11. Can't complain about Apple Care.
無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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post #126 of 223
3/13/10 at 10:35pm
Quote:
Originally Posted by solipsism View Post

I think you have a concept for a movie there.

Apologize if someone else did it but it would be "Idle iPads" n'est ce pas?
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post #127 of 223
3/13/10 at 11:07pm
Quote:
Originally Posted by lkrupp View Post

So let me get this straight. We had this battery argument with the iPod. We had this battery argument with the iPhone. And now we're having this battery argument with the iPad? Same arguments, same impasse, same predictions, same name calling. How stupid can it get anyway?

Hmmmm, let's see:

Quote:
Originally Posted by Crysisrules
Clearly apple is not only showing the quality of its product, but also its poor ability to offer better customer service for a product battery that should work properly. You wouldnt be told to pay for what should be a recall, complete FAIL Apple. Not supporting it


Apparently very, very stupid.
They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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post #128 of 223
3/13/10 at 11:23pm
Quote:
Originally Posted by cyrisrules View Post

Clearly apple is not only showing the quality of its product, but also its poor ability to offer better customer service for a product battery that should work properly. You wouldnt be told to pay for what should be a recall, complete FAIL Apple. Not supporting it

Quote:
Originally Posted by addabox View Post

Apparently very, very stupid.

You should forgive cyrisrules even though he/she is making a fool of himself/herself, its his/hers first post. Welcome to AI -- We're one big happy family
無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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post #129 of 223
3/14/10 at 1:09am
Quote:
Originally Posted by lkrupp View Post

So let me get this straight. We had this battery argument with the iPod. We had this battery argument with the iPhone. And now we're having this battery argument with the iPad? Same arguments, same impasse, same predictions, same name calling. How stupid can it get anyway?

Same trolls on the same message boards getting the same amount of indifference from admins on every thread. Same same same.
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post #130 of 223
3/14/10 at 1:32am
Quote:
Originally Posted by solipsism View Post

My blank posts was my edit after I saw your edit. I, too, tried to add it manually to verify it was removed after I noticed the icons removed. Heck, I use {color=#e1e1e2}. . .{/color} to delete a post so i'm well versed with the manual markup of vBulletin.

Why not write "(deleted)" or something like that, it would be easier to understand...
"Put your hand on a hot stove for a minute, and it seems like an hour. Sit with a pretty girl for an hour, and it seems like a minute. THAT'S relativity." - Albert Einstein
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"Put your hand on a hot stove for a minute, and it seems like an hour. Sit with a pretty girl for an hour, and it seems like a minute. THAT'S relativity." - Albert Einstein
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post #131 of 223
3/14/10 at 6:46am
Quote:
Originally Posted by FineTunes View Post

You should forgive cyrisrules even though he/she is making a fool of himself/herself, its his/hers first post. Welcome to AI -- We're one big happy family

stupidity should not be so easily forgiven. Life is far too short to waste time being stupid.

Way too much apology for stupidity in society today, IMHO.
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post #132 of 223
3/14/10 at 7:38am
This thread is a perfect example of the freakish paranoia out there. Everybody needs to just relax and let life happen.
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post #133 of 223
3/14/10 at 7:39am
Quote:
Originally Posted by DaHarder View Post

No one ever said that it 'was a bad deal', but it does lead one to believe that the very same device one pays some US 500.00 to 830.00 actually only has a value of US 100.00, given that that's all it cost to replace the entire device.

It's As Simple As That

You seem to have an incredibly hard time getting your head round the fact they your unit is replaced for a fee of $100. You don't get to keep your old iPad they take it. So you will actually have paid $600 - $930 for your iPad.
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post #134 of 223
3/14/10 at 7:52am
Quote:
Originally Posted by shubidua View Post

Why not write "(deleted)" or something like that, it would be easier to understand...

I'm not sure how. No text to read over some text to read that means nothing to the topic? I'll go with the no text to read.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #135 of 223
3/14/10 at 8:41am
Quote:
Originally Posted by DaHarder View Post

Says a lot about how much the actual hardware is worth... \

Not really, as posted, if sold refurbished they regain some of the cost but Apple may take a small hit for a short while. A very nice gesture especially if one were to get a newer updated model at some point. I would only hope the agreement does stipulate you get a 'new' one in return not a refurbished one.
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Been using Apples since 1978 and Macs since 1984
Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
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post #136 of 223
3/14/10 at 9:42am
Quote:
Originally Posted by satchmo View Post

I'm guessing those iPads taken in will subsequently be re-sold on their refurbished store.

I don't think that they will be re-sold per se.

It doesn't may economical sense. It appears that Apple has well thought this out ahead of time and that the disassembly and replace battery is extremely efficient under qualified service people.

I would suggest that the qualified replacement case will be popped open and trashed. Otherwise there will be a continuous argument over how 'good' of a shape the iPad looked when it was handed in.

Secondly, the battery will be popped out and sent for proper disposal.

Thirdly, a new battery will be popped in

Fourthly, the unit will be tested and completed in a new case.
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post #137 of 223
3/14/10 at 9:50am
Quote:
Originally Posted by DaHarder View Post

Says a lot about how much the actual hardware is worth... \

Quote:
Originally Posted by DaHarder View Post

Really?
So I pay US 830.00 for a device that can be replaced for a mere US 100.00, and all's Even -Steven - \


Quote:
Originally Posted by DaHarder View Post

No one ever said that it 'was a bad deal', but it does lead one to believe that the very same device one pays some US 500.00 to 830.00 actually only has a value of US 100.00, given that that's all it cost to replace the entire device.
It's As Simple As That

Quote:
Originally Posted by DaHarder View Post

No one said that they were 'chucking them away', (that was your misinterpretation of what was posted) - only that it leads one to believe that the actual value of the device is but US 100.00 regardless of features/capacity, which it certainly does -

Quote:
Originally Posted by DaHarder View Post

Nope... Just that the hardware was never actually worth US 500.00 to 830.00 in the first place if it can so readily be replaced for US 100.00.
It's Really That Simple -

Quote:
Originally Posted by DaHarder View Post

I fully understand the entire process, warranty and otherwise, and never said anything about how/why Apple will ultimately profit/benefit from this 'exchange program'.
The only issue I was addressing was that, to the average customer, providing a replacement for a US 500.00 to 830.00 device for a mere US 100.00 could easily give the impression that said device was never really worth the asking price in the first place.
It's really not worth getting all 'hostile' about, but it certainly is something that might raise a few average consumer eyebrows.
Nothing More - Nothing Less

Quote:
Originally Posted by pmz View Post

stupidity should not be so easily forgiven. Life is far too short to waste time being stupid.
Way too much apology for stupidity in society today, IMHO.

Yeh, you're right, some people just don't get it right after 390 posts. Liked it better when the above centered his/hers posts--easier to ignore. Oh well, another one for my ignore list.
無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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post #138 of 223
3/14/10 at 11:24am
The real problem is that this is like the iPhone battery replacement: they will not unconditionally replace the unit for $99. If there is any damage of any kind (including a "discolored" connector, which to them suggests water damage), the unit is not considered "equivalent" to an unabused, used iPad, and thus Apple will refuse to replace it. You will have to buy a completely new unit.

Even though, if the battery were user-replaceable, you could replace the battery regardless of the condition of the unit.
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post #139 of 223
3/14/10 at 11:45am
Why is this news, and why are so many people confused about it?

This is EXACTLY what they do for iPods.

http://www.apple.com/support/ipod/service/battery/

So, yes, they will refurbish and resell your old iPad.

The iPad they send you with the new battery may be either new (unlikely) or refurbished.
(From item 6 in the iPod service page here: http://www.apple.com/support/ipod/service/faq/
"Replacement iPods may be new or refurbished.")

And yes, there will be aftermarket sources that may provide cheaper or better or self-install batteries, just like there are for iPods.
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post #140 of 223
3/14/10 at 11:48am
Quote:
Originally Posted by DaHarder View Post

To You...

Because you destroy stuff! I have had an ORIGINAL iPhone and not ONE problem! Just people like you who cant seem to own anything but destroy it! Give you something and it's broke in a week because of just harsh treatment... some people just don't know how to treat stuff. Your toys were broke when you were a kid most likely too!
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post #141 of 223
3/14/10 at 12:50pm
Quote:
Originally Posted by solipsism View Post

I think you have a concept for a movie there.

Already done... called "Christine" by Stephen King... You know where that guy buys that used iPad er 1950's classic red automobile that turns out to be "EVIL" and won't let the guy driver date girls and gets rid of the trolls er bullies... and has to go back to the junk er refurbished yard!

The iPad will soon be loose... badmouthing trolls beware.... Muahahahahahaha </sarcasm>

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Ten years ago, we had Steve Jobs, Bob Hope and Johnny Cash.  Today we have no Jobs, no Hope and no Cash.

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post #142 of 223
3/14/10 at 1:49pm
Quote:
Originally Posted by jfriese1 View Post

Pardon me but doesn't the iPad not release for about another 3 weeks? And already there's a battery issue? What's going to pop up after release?

It reads to me like a stated policy, not like they are addressing an issue.
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A big heart is commendable, an enlarged heart is a medical condition.
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post #143 of 223
3/14/10 at 2:00pm
Quote:
Originally Posted by The Friendly Grizzly View Post

It reads to me like a stated policy, not like they are addressing an issue.

Yes, of course it's a stated policy. Of what to do when the battery on your iPad has lived out it's natural lifespan of 3-4 years.

For reasons beyond my ken a few people have decided that this is some sort of preemptive recall of a defective battery that Apple is planning on shipping, or something. The mind boggles.
They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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They spoke of the sayings and doings of their commander, the grand duke, and told stories of his kindness and irascibility.
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post #144 of 223
3/14/10 at 2:17pm
Quote:
Originally Posted by kcmac View Post

Come on people. Quit quoting the trolls. It kills the purpose of the ignore lists.

I agree with this and would ask the admins to see if they can implement an extension of the ignore list to allow it to ignore responses as well.
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post #145 of 223
3/14/10 at 2:41pm
Quote:
Originally Posted by myapplelove View Post

The only way for this devices to be as slim and yield such long battery life is to have an integrated battery, there's simply no other way to do this with a replaceable battery. So your point is irrelevant.

Not completely true. I have a DROID that lasts at least as long as my dad's 3GS under daily use and it's barely any thicker than his 3GS. The real reason it's a bit thicker is because of the keyboard, not because it has a removable battery.

If I'm not mistakes, it's the composition of the battery itself that determines the long life, not solely because it's removable. The only difference in connectivity is that an integrated battery is soldered in, whereas a removable battery has open contacts, which doesn't seem to take up any more space.

The removable battery cover might be bigger issue, but there are plenty of ways to remove the cover without adding bulk to the device.

So it's really your point that's irrelevant.
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\Apple has always had competition. It's just been in its blind spot.
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post #146 of 223
3/14/10 at 3:36pm
Quote:
Originally Posted by anantksundaram View Post

Hint: AC.



Check under your bed lately? You never know who could be lurking there.



Cite please. O/w, do the decent thing and retract.



Of course they will. They are not a nonprofit.



You're not Apple. And thank God for that.



Apple is doomed!



Great response!!
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post #147 of 223
3/14/10 at 4:13pm
To me, it's obvious from this thread that the iPad is in no way intended to be a person's sole "computer", no matter how simple that person's computer needs may be.

It appears the only means of backup for an iPad is via iTunes, ¿qué no? Which says to me the iPad needs a "real computer" joined-at the hip for its life-span, and cannot be backed up e.g. to a thumb drive via adapter or to a cloud database...

So, I'm stupid for having thought so. Please in replying here, direct me to the appleinsider thread where the idea of an iPad as an independent device is discussed. (I've searched but could not find.)
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post #148 of 223
3/14/10 at 5:28pm
...come with a little piece of sticky tape to keep their back covers on?

The Android phone's have puny, tiny displays in comparison to the iPad.

OS 4.0 multitasking? <----- watch this space.

Quote:
Originally Posted by os2baba View Post

Take a look at the Droid which has replaceable battery and a keyboard and is only 1.4mm thicker. The Nexus one with a removable battery is 0.8mm thinner. And the best looking of the lot, the HTC Legend, with a unibody shell and a neat spring battery cover is 0.9mm thinner. And they all have roughly the same battery life as the iPhone with multi-tasking and better displays.

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"The cobbler's children have no shoes", is a saying that applies a lot to companies who provide products and services. -KDarling on Google Search.

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post #149 of 223
3/14/10 at 5:33pm
Quote:
Originally Posted by hill60 View Post

...come with a little piece of sticky tape to keep their back covers on?

The Android phone's have puny, tiny displays in comparison to the iPad.

OS 4.0 multitasking? <----- watch this space.

How long after iPhone OS v4.0 gets updated will the iPad get that same basic update? Will it happen at the same time? Will be a later update with some odd version that isn't found on the other iPhone OS-based devices? Will be a year or so after the iPad launch?

I think it'll be with the iPhone OS-based devices unless Apple chooses to actually split the name to iPad OS since the OS is significantly different enough to warrant its own name.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #150 of 223
3/14/10 at 5:42pm
My 3G was bought on 11/7/2008 (7/11/2008 for Americans) and the battery is still going strong I charge it every night and often give it top up charges during days of heavy use.

20 months.

Quote:
Originally Posted by jglavin View Post

This is an excellent point. I charge my iphone 3g every night and it is about 15 months old without any noticeable degradation in battery capacity.

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"The cobbler's children have no shoes", is a saying that applies a lot to companies who provide products and services. -KDarling on Google Search.

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post #151 of 223
3/14/10 at 5:46pm
Quote:
Originally Posted by hill60 View Post

My 3G was bought on 11/7/2008 (7/11/2008 for Americans)...

Off topic, but I don't understand why that became the US standard. It's backasswards.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
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post #152 of 223
3/14/10 at 6:55pm
Quote:
Originally Posted by solipsism View Post

Off topic, but I don't understand why that became the US standard. It's backasswards.


Depends on how you view your ass.
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post #153 of 223
3/14/10 at 6:56pm
Do people really buy/use spare batteries much anymore? I rarely see it. Problem 1: Gotta charge the second battery. For a phone that means shutting down and swapping the battery at least 3 times. Who wants to do that? Problem 2: This one battery only fits into one device. General purpose external batteries just make more sense to me. No need to shutdown/swap and one battery can cover any USB device. You can get any capacity you want.
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post #154 of 223
3/14/10 at 7:38pm
Quote:
Originally Posted by DaHarder View Post

No one ever said that it 'was a bad deal', but it does lead one to believe that the very same device one pays some US 500.00 to 830.00 actually only has a value of US 100.00, given that that's all it cost to replace the entire device.

It's As Simple As That

If a car dealership decides to replace a newly purchased vehicle for you based on issues they can't resolve (or are unwilling to spend labor to resolve) with another new vehicle - does that mean that the vehicle you purchased was worth nothing??

Same logic different example. Thus your logic FAIL.
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post #155 of 223
3/14/10 at 7:54pm
Quote:
Originally Posted by g3pro View Post

People have said you can't get thinner than an iPhone if you don't have a non-replaceable battery.

They were proved dead-wrong with that idiotic assumption.

that the Earth is flat, and that a couple of decades ago Apple was going out of business, and so on, and so on.

You can of course get thinner as they improve replaceable battery life (since the iPhone has benchmarked the non-replaceable standard, the industry has to demonstrate they can do better in replaceables), thus Apple drives product improvement in categories they don't even use FTW!

Seriously, did you really trot out those examples as serious commentary in this thread? You have much smaller and newer installed bases to poll - you really have no idea what the actual average battery life for those devices even is yet now do you? Of course not. They haven't been around long enough or enough in use to have a reliable data set yet.
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post #156 of 223
3/14/10 at 8:23pm
Always glad to see Apple Inc. going over and above expectations!
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post #157 of 223
3/14/10 at 8:29pm
Quote:
Originally Posted by solipsism View Post

If this article didn't come up these same complainers would be on here saying how Apple doesn't even offer a battery replacement option, then they'd claim that Apple is trying to force you to buy another iPad when your battery dies as a way to make more money off the Kool-Aid drinking iSheep. I don't think it matters what the article is about Apple will always being wrong.

I'm convinced that if Apple chose to put a $50,000 check in every iPad box that the same people would be trolling here complaining that:
1. It's not enough. The checks should be for $100,000. After all, Apple has lots of money.
2. It's not fair. Not everyone has a checking account ant it's hard to cash a $50,000 check without a checking account. Apple only caters to rich people.
3. Apple should just lower the price of all its products so that everything they sell is as cheap as the cheapest junkware out there.

Probably a few more things, too.

It just amazes me that people who would never own an Apple product and are proud of it spend so much time here whining about them. Must be jealousy, bitterness, or they were abused as children.
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post #158 of 223
3/14/10 at 8:45pm
Quote:
Originally Posted by myapplelove View Post

The only way for this devices to be as slim and yield such long battery life is to have an integrated battery, there's simply no other way to do this with a replaceable battery. So your point is irrelevant.

There are better batteries, perhaps not at the 'PRICE POINT' Apple wants... and these batteries are slim.
It would be nice to have a replaceable battery. LET THE CUSTOMER CHOOSE HOW MANY EXTRA BATTERIES they want to buy.
APPLE would still make money selling batteries, customers are 'IN COMMAND' as far as keeping their original product.

BOTTOM LINE: EVERYONES HAPPY




Lets hope the 4G IPHONE has a removeable battery.
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post #159 of 223
3/14/10 at 8:49pm
Quote:
Originally Posted by BUSHMAN4 View Post

There are better batteries, perhaps not at the 'PRICE POINT' Apple wants... and these batteries are slim.
It would be nice to have a replaceable battery. LET THE CUSTOMER CHOOSE HOW MANY EXTRA BATTERIES they want to buy.
APPLE would still make money selling batteries, customers are 'IN COMMAND' as far as keeping their original product.

BOTTOM LINE: EVERYONES HAPPY

I wouldn't be happy if the bottom of the iPad slid open to remove the battery. I want a smooth back.

Which batteries are better? Can you post a link?
I'm yet to have an Apple battery fail. Even my nearly 10 year old iBook battery still holds a 4 hour charge. You must be used to inferior products which come with inferior batteries.
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post #160 of 223
3/14/10 at 9:24pm
Quote:
Originally Posted by bikertwin View Post

The real problem is that this is like the iPhone battery replacement: they will not unconditionally replace the unit for $99. If there is any damage of any kind (including a "discolored" connector, which to them suggests water damage), the unit is not considered "equivalent" to an unabused, used iPad, and thus Apple will refuse to replace it. You will have to buy a completely new unit.

Even though, if the battery were user-replaceable, you could replace the battery regardless of the condition of the unit.

This is actually a good point, and one I was thinking of as well.

We'll have to see how this is resolved. I know of a couple who have brought in working but bruised iPhones and iPods for warrantee repair/replacement without issues. I can't believe that Apple will just cut people off unless it's obvious the device was seriously abused.
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