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Apple iPad owners report Wi-Fi connection issues

post #1 of 151
Thread Starter 
Some who purchased their iPad on launch day have experienced wireless connectivity issues with their new device, with reports of weak Wi-Fi reception, dropped signals and difficulty connecting to a network.

Already there are a number of threads with dozens of posts about Wi-Fi connection issues, ranging from a weak signal to an inability to connect to a router. Issues have been reported with a variety of routers, including Apple's own AirPort Extreme.

"I have also noticed very weak wifi signal in my 16GB iPad," user tdbc wrote. "Even when standing in front of the wlan router the signal fluctuates from strong to very weak. The router has very strong signals as every other computer here has full signal strength, even 20-30 meters from the router. So there is definitely a wifi signal issue here with the iPad."

Another user, Dr. JB, said their iPad is getting just one bar of Wi-Fi signal, while a nearby MacBook Pro has strong, full reception. They said their iPad was also experiencing slow downloads due to the weak signal.

A post from powerguru revealed bandwidth data from the Speedtest.net application, which showed an iPad with 1.83 megabits per second download, compared to 14.77 megabits on the iPhone 3GS. The user also noted that the iPad uses 802.11n while the iPhone 3GS is 802.11g.

Others said their signal sometimes fluctuated, and some said resetting the network settings or restarting the iPad would temporarily fix the issue. But others who commented said they have experienced no Wi-Fi issues, suggesting the problems are not universal.

In response to some issues, Apple has set up a support document for users who have problems getting their iPad to rejoin known Wi-Fi networks after a restart or waking from sleep. The issue is known to occur with some third-party Wi-Fi routers that are dual-band capable.

To resolve the issue, Apple recommends creating separate Wi-Fi network names to identify each band, such as adding G to the 802.11g network name, and N to the 802.11n network name. It is also recommended that both networks use the same security type, such as WPA. If the issue persists, users can reset their network settings under Settings, General, Reset.

Apple sold more than 300,000 iPads on its first day of availability. Currently, only models that utilize Wi-Fi for Internet connectivity are available for purchase. The hardware starts at $499 for 16GB.

iPad models with 3G connectivity are set to arrive later this month, and will carry a $130 premium. The added wireless radio will offer 3G connectivity with the AT&T cellular network in the U.S. The carrier will offer no-contract data plans starting at $15 per month for 250MB of data, and $30 a month for unlimited access.
post #2 of 151
Was trying to play pocket legends on my iPad the other day and was getting this problem. Ping was fluctuating between 200 and 9000 wildly. Thought it was the server but the other players in my game didn't have any problems.

iPad2 16 GB
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iPad2 16 GB
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post #3 of 151
"Apple <insert_product_name> owners report Wi-Fi connection issues"

That seems to be the way of things. I've used the iPad on three different WiFi locations. Two private 802.11n with security, one public on 802.11g. No issues so far.
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post #4 of 151
I am having a similar issue with my 32GB iPad. It will not connect to my 5Ghz network when I slide to unlock it, I have to manually select the network. If I'm on my iPhone 3Gs talking, then my network cuts on the iPad but once I hang up it works. I'm using an Airport Extreme Dual Band as well. But my 24" iMac doesn't cut out. Hoping they get this fixed as having to switch from a 5Ghz to 2.4Ghz everytime I talk on my phone near my iPad is pain just like having to select the network in general once I unlock my iPad is. I also didn't notice having an issue until after I put on a security code, so I might see if that's the issue.
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post #5 of 151
Quote:
Originally Posted by solipsism View Post

"Apple <insert_product_name> owners report Wi-Fi connection issues"

That seems to be the way of things. I've used the iPad on three different WiFi locations. Two private 802.11n with security, one public on 802.11g. No issues so far.

Do you think that the orientation of the iPad with respect to the Wi-Fi unit may be a factor?
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無心 The idea of wilderness needs no defense, it only needs defenders., Wilderness is not a luxury but a necessity of the human spirit__Edward Abbey
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post #6 of 151
Good to see they've released yet another product without doing adequate testing...
post #7 of 151
Used it all day Saturday and Sunday with no WiFi issues. Full bars all the time. And using different WiFi network today and same thing - full bars.

Everything is working smoothly on my end and with my iPad.
post #8 of 151
I noticed the demo iPad in my local Apple Store would drop to 1 bar of wifi signal frequently.

Also, the google maps application wouldn't load map data; I just got to smoothly zoom in and out on a grid of gray squares.
post #9 of 151
Quote:
Originally Posted by Josh.B. View Post

If this is a hardware issue, it is a major blunder. If it is a software issue, it is a major blunder, but fixable.

If it is something as simple as a loose WiFi Antenna connection that is a hardware problem with an easy fix.
post #10 of 151
May be a issue with the latest OS versions, as Snow Leopard users are reporting the same problems with the latest OS X update.
post #11 of 151
Quote:
Originally Posted by pondosinatra View Post

Good to see they've released yet another product without doing adequate testing...

this is consumer electronics not geek ville product.. Go to an apple store and listen to the consumers over and over saying they can't get the wifi to work.. Then, of course, it is a matter of training the pilot to get in the air an then land again.

if the big problem is getting a wifi connection (can we all guess their componentry is off the shelf here?) then we are not with an unusual problem for the average consumer electronics appliance buyer.

I have a 32 and my signal never goes over 2 bars - and it is lightening fast!!! the single most amazing thing is the speed as compared to my laptop, iphone etc etc..
post #12 of 151
Quote:
Originally Posted by pondosinatra View Post

Good to see they've released yet another product without doing adequate testing...

agreed... i hope they release an updated iPad within 6 months with a hardware update just to screw with their early adopters.
post #13 of 151
Quote:
Originally Posted by FineTunes View Post

Do you think that the orientation of the iPad with respect to the Wi-Fi unit may be a factor?

I'm sure. The space for the WiFi antenna isn't great and I have to assume putting your hand over the center back or placing it flat on a metal tablet on a coffee shop* would impair it, which is something I purposely choose not to do at the public WiFi location I was at on Saturday.

* I won't be going back there. Even with headphones in people are interrupting me to ask questions about it. Oddly, the most common question is "what is that?" I thought most people were at least aware of it.


Quote:
Originally Posted by Josh.B. View Post

Do you believe that the problem is nonexistent, or that it is restricted to certain iPads, with others (like yours) working properly?

I'm sure it exists. WiFi issues exist with all products. From this limited information it sounds like a driver or OS issue, not HW. I'd curious about the 3G version with the plastic stripe. I stated last week that I would expect a little better WiFI with that model.
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post #14 of 151
Quote:
Originally Posted by pondosinatra View Post

Good to see they've released yet another product without doing adequate testing...

They batch test condoms before they are sold, there are still known cases of leaky condoms.

Unless there is a universal observation of the problem, which does not seem to be the case, then your statement has no basis.

CGC
post #15 of 151
Yesterday I was at a taco bar in L.A. and I saw my first iPad in the field. A happy couple were playing with their new iPad connected to a weak free WiFi hotspot across the street. It was fast and they were happy as clams. I had an iphone and it barely even detected the hotspot. So watch out, reports like this may be very limited (like the proverbial OS update that "hosed my system") and may not reflect any widespread occurrence of the problem.
post #16 of 151
Quote:
Originally Posted by maxmann View Post

this is consumer electronics not geek ville product.. Go to an apple store and listen to the consumers over and over saying they can't get the wifi to work.. Then, of course, it is a matter of training the pilot to get in the air an then land again.

if the big problem is getting a wifi connection (can we all guess their componentry is off the shelf here?) then we are not with an unusual problem for the average consumer electronics appliance buyer.

I have a 32 and my signal never goes over 2 bars - and it is lightening fast!!! the single most amazing thing is the speed as compared to my laptop, iphone etc etc..

How do you people get different speed on devices? My broadband is 50Mbit/s and whatever is connected to wifi router will receive the full 50 unless any other device is downloading anything in this case the speed splits equally between devices that need connection. As my wifi rout isnt capable of more than 54Mbit/s and i only have 50 broadband (which is a lot faster than country's average) i just dont understand how speed can wary
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post #17 of 151
no issues for me whatsoever. i connect to an Airport wifi router.... did not test the N connection. (didn't even know that the iPad did N)
post #18 of 151
I have 2 wifi routers. One is a G router and the other is an N router that is setup to only allow N connections. The G router and N router work perfectly with my macbook air. The iPad works with the G router but the iPad does not work with the N router. The iPad on the N router shows a connection and it shows full bars of coverage but it never gets a DHCP lease.

Not a big deal for me... I will just use the G router with the iPad until apple figures out what is wrong.

The G router is a netgear. The N router is a buffalo router.
post #19 of 151
Could easily be a batch of units with a true problem... More so, with such a secretive testing and release process. Otherwise, a simple perception issue is at least possible. For whatever reason, people seem to get fixated on what the connection icon says as if it's a direct and infallible indicator of the link quality. My experience has been that the signal indicator indicates a weaker signal than I'd expect in most circumstances, but that the performance is fine nonetheless. The only problem I've had with sluggish performance, has been with app store downloads. I assumed that was due to high load though. Web performance seems great. Guess I need to break out a benchmarking app.
post #20 of 151
Well, I remember the big iBook G4 controversy... Apple charging everyone who's screen went purple $350 to fix it and saying it was the first they had heard of it. The then-popular "Screen savers" cable show broke the story about just how many people had this happen, and suddenly Apple re-reimbursed everyone's money for the repairs and offered free fixes on it. Then there was an overheating battery issue on some iPod models. Then there was the flickering screen issue on the iMac 27".... etc etc etc... Let's be honest here - Apple has never been front-and-center to ADMIT when there's a problem with their products until they're called out on it and can't escape the inevitable.

I almost fell for it and bought an iPad this weekend at a local Best Buy. But like someone above, I noticed only 1 bar on the wifi signal icon on it and asked the store rep about it. He just said, "Oh, it's probably just a fluke". I chose to wait and observe the "fluke" a while longer before I shell out part of my saving's account.

My advice: If you notice ANY real issues with your wifi - take the thing back to the store for a refund. You can get one later when the bugs are worked out, and the more of them that get returned, the quicker Apple with be to get the fixes out there on models that haven't already shipped yet (translation - money talks).
post #21 of 151
I'm having a problem where I can't get past the login screen for the guest wifi at the hospital I work at. It gets an IP and the screen to enter the login info for the wifi slides up but once you hit 'go' it just sits there.
post #22 of 151
Quote:
Originally Posted by pondosinatra View Post

Good to see they've released yet another product without doing adequate testing...


Meh... no one will ever have adequate testing prior to product launch of anything.

What did Apple have?...

30 testers?...

300 testers?...

3000 testers?...

30,000 testers?...

300,000 testers? They do now!

Apple has only been around producing electronics for over 30 years. Ford Automobile company has been in the car making business for over a hundred years and yet my prior Ford Explorer, which was just a tweaked update from the previous year and not a newly overhauled design had 10... TEN, count 'em 10 recalls.

I guess Ford released yet another product without doing adequate testing...

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post #23 of 151
Not a single issue, in fact I used the iPad to find the best place to place my Airport Express to extend my network.
post #24 of 151
Quote:
Originally Posted by Josh.B. View Post

If this is a hardware issue, it is a major blunder. If it is a software issue, it is a major blunder, but fixable.

This is a problem for me also. I am connecting using wireless via my Time Capsule (NOT a dual band) and have connection was not allowed even when it actually indicated plenty of signal. This with my iPhone sitting side by side and not having any problems connecting at all.

There is a lot to be said for testing in a real world environment and unfortunately trying to enforce privacy/security for a new product at the same really complicates the matter. Steve was not working there most of the time I was there and even though security was not as tight it was still tight.

I know that when I worked at Apple in 'Network Integration' a few years back we had this very problem (that was with primarily with hard wired solutions). Mix in all the wireless solutions and third party stuff and even a sparse matrix of testing becomes huge. No excuses for Apple here - but it is very difficult to not have issues when connecting to the outside world (networking, printers, et al). It takes a large set of users with disparate hardware to test simple connectivity issues much less deal with all the edge conditions.

On the positive side I think Apple has probably got the 3G radios taken care of so that those folks connecting that way should have little problem. (This is assuming that the connection issues are hardware issues near the radio end and not in the software stack in session/connection mgmt.)

I suspect Apple will have this all sorted out in fairly short order.

BTW: My little bit of AAPL was purchased at 18.25
can anyone say AAPL at $300+. If only I had invested what I wanted to but could not afford (at that time).
post #25 of 151
Quote:
Originally Posted by SpotOn View Post

May be a issue with the latest OS versions, as Snow Leopard users are reporting the same problems with the latest OS X update.

Hi,

I totally agree with you. I have had a MacBook Pro for about 7 years now. First the PPC and then the Intel versions from Panther, through Tiger to Leopard. Never had a WiFi connection issue with Panther and Tiger.

But with the Intel MacBook Pro's with Leopard, I have started having issues with Wifi connectivity, whether using No Authentication/WPA/WPA2 in combination with a Linksys
Home router. The Mac would randomly connect, work for a while and then disconnect randomly.

Any attempt to reconnect would result in a "Connection Timed Out" message. I am not sure if they are using the same drivers/hardware between the Macbook Pro's and iPhone/iPad devices. In any case, after reading the above comments, I sincerely believe that Apple has serious issues with their WiFi implementation and really needs to get its act together and deliver a defect free product that works as expected, consistently.

Just for the record, a PC sitting next to my Mac can detect far more networks in a given area, compared to a Mac. Why ?? Is the Mac's WiFi implementation inferior ? How were they able to pass and retain WiFi certification ????

Apple, please get your act together so that your Apple fans are not driven away towards PCs or competitor devices, which are inferior in other aspects .

Thanks

Regards,
Nishi
post #26 of 151
32g Ipad. been to several different places home (wireless g) work (wireless n) starbucks and wholefoods. No problems. Did speed test at home and just as fast as my mac mini and dell laptop.
post #27 of 151
Quote:
Originally Posted by mrr View Post

Yesterday I was at a taco bar in L.A. and I saw my first iPad in the field. A happy couple were playing with their new iPad connected to a weak free WiFi hotspot across the street. It was fast and they were happy as clams. I had an iphone and it barely even detected the hotspot. So watch out, reports like this may be very limited (like the proverbial OS update that "hosed my system") and may not reflect any widespread occurrence of the problem.

Just curious, one could look at the tech specs and find an answer but I'd rather have real world input from users and not engineers, designers or tech inventors...

if you are at a wifi hotspot area be it at the establishment or across the street from the establishment with the wifi hotspot... how good is the service usually? I know variables can effect the answer but just curious. If I went to a place that had wifi access and I am visiting business clientele across the street on the fourth floor from that wifi place, will I have any problems? How about a block or two down the street from the wifi hotspot? Or should I just continue to wait for the 3G iPad and pay for 'always on' 3G data service?

Thanks

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post #28 of 151
Quote:
Originally Posted by Rot'nApple View Post

Meh... no one will ever have adequate testing prior to product launch of anything.

It really is asinine for anyone to think there will ever be CE sold without a single fault. The I'm waiting for v2.0 puts you in the sam boat because it's newly redesigned with a custom board and increased demand often requires parts and builds from tier 2 vendors and factories. The solution is the warranties we have to protect us in case we do up with a dud and Apple has already been great about their customer service.
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post #29 of 151
Watched Netflix all weekend long on 4 different networks, no problems with wifi or speed.
post #30 of 151
I've been posting about the issues with Wi-Fi for at least 2 years on this forum. WiFi is not all it's cracked up to being. Now i don't yet have an iPad (waiting for the 3G) but my iphone 3G has very spotty problems with WiFi. Way too slow, to many users, diffuclty loggin on when they are web-based and not just account based. Panera has finally shapped up thier WiFi but others are still forcing you to log on through a website that has to remain open for you to use. The ATT free WiFi is worthless. Plus you can't use it in the car (yet). The only GOOD WiFi i've been able to use is my router at home. Now i hope i won't have the problem some have when you use both the iPhone and iPad at the same time, but we'll see. I just hope some of these bugs get fixed by the time i purchase mine. I'm waiting to see what the Chrome OS machines turn out to be (due out in the fall), but i'm affriad they will be a joke compared to the iPad.
post #31 of 151
Quote:
Originally Posted by SpotOn View Post

May be a issue with the latest OS versions, as Snow Leopard users are reporting the same problems with the latest OS X update.

I have a MBP that is 6 months old. I upgraded 2 months ago to Snow Leopard and have no issues with WiFi (nor did I before the upgrade).
post #32 of 151
Quote:
Originally Posted by Josh.B. View Post

Why do you think that reception is so weak? Are you using a good quality access point? Is it g or n?

Do you get weak reception even when physically nearby with the Apple logo pointed at the access point's antenna?

I don't know - but a mac book air is right next to it with all the bars black.. it is just two bars all around the house no matter where i am - and it is three bars (four with dot) with my lap top all around the house..
post #33 of 151
Quote:
Originally Posted by nishin View Post

Hi,

Just for the record, a PC sitting next to my Mac can detect far more networks in a given area, compared to a Mac. Why ?? Is the Mac's WiFi implementation inferior ? How were they able to pass and retain WiFi certification ????

Yup. I can confirm that my notebook (XP & 7) scored spectacularly. It can even detect network from a hotel across the street (and I liived on 25th floor).
post #34 of 151
Quote:
Originally Posted by solipsism View Post

It really is asinine for anyone to think there will ever be CE sold without a single fault.

Why? Is it unreasonable for people to want a company to properly and thoroughly test their products before they release them onto retail stores? I don't think it's unreasonable at all. Is it a common practice among manufacturers now? Unfortunately, no. But SHOULD it be? Yes! And it's certainly not "asinine" for us to want it.

Take digital cameras for a slightly off-topic example: In the late 1990s, so few models were released each year, the makers took more time to test them. You almost never heard of models hitting store shelves with defects. Today, each maker poops out 2 dozen models a year or more - you hear of defective lenses, dust inside the lenses when you get them, feature glitches, sensor glitches, etc etc.. all because they are not properly tested before released. The same goes for every computer maker including Apple - they are so worried about profit and getting stuff out as quick as possible, they're using US to "test" the models for them, instead of doing it themselves... and no, it's not right.

Do many consumer electronics have defects in them these days? Yes. Is it asinine for us to expect better quality? No. We have but two ways however, to make this well known and heard to the manufacturers - don't buy the stuff when it first hits shelves, and when the first sign of any issue comes up, don't bother with waiting for firmware fixes or spending your $$ to ship them back to be repaired - just take it back for a refund and make the manufacturer deal with massive returns. Period.
post #35 of 151
Quote:
Originally Posted by b real View Post

agreed... i hope they release an updated iPad within 6 months with a hardware update just to screw with their early adopters.

What a fine specimen of a human being you are.
How I envy those close to you.

And you registered just to share that. Charming.
post #36 of 151
Quote:
Originally Posted by nishin View Post

Just for the record, a PC sitting next to my Mac can detect far more networks in a given area, compared to a Mac. Why ?? Is the Mac's WiFi implementation inferior ? How were they able to pass and retain WiFi certification ????

Well, my experience is very different than yours. With my late '08 MBP sitting 18" from my Dell Latitude (roughly the same age), my MBP shows full Wifi signal strength but my Dell only shows 50%-60%. However, when I run a speed test, I get similar results. The Dell isn't much slower, if at all, compared to what the signal strength readings would suggest.

On a side note. I recently reconfigured my brothers Linksys "G" router from WPA2 Personal to WPA Personal. Since making this change, my MBP will not automatically reconnect after waking from sleep. My iPhone, on the other hand, will. The only thing that has changed was the security settings of the router. It doesn't necessarily mean there's something wrong with my MBP, as it works perfectly fine everywhere else, but rather that some kind of glitch exists between my MBP and my brother's router with those specific settings.

WiFi can be a finicky thing. There are too many variables to draw any significant conclusions with out having more information. BTW, just because your PC can detect far more WiFi networks in a given area doesn't necessarily mean that it's better than a Mac. It could simply mean that Apple tweaks their Wifi cards to require more signal strength before displaying them as available networks (I'm just speculating though, so there could be an entirely different explanation). My point is, I wouldn't necessarily assume that the Mac's WiFi implementation is inferior.
post #37 of 151
It'll go like this.
If its a software/firmware issue, there'll be a patch pretty quickly.
If its hardware, there will be an option to swap in for fixed if necessary.
I'm hardly worried.

Personally, I've seen low bars in my home at times, but always have good responsiveness.
I'm going to load "Speed Test" tonight and compare to my iPhone.
post #38 of 151
I am not sure if this has been the case with others... First, I am a massive Apple fan (4 Macs, 4iPods, 2 iPhones) and have ordered the iPad 3g. With that said, I had this same, exact problem with my original iPhone 3g. It took multiple compliants (even to the BBB) and multiple replacements form Apple before my WiFi problems was resolved. ALL of the problems originated when iPhone 3G 3.x OS was released. I really, really hope this does not happen when I get my iPad 3g
post #39 of 151
Quote:
Originally Posted by nishin View Post

Just for the record, a PC sitting next to my Mac can detect far more networks in a given area, compared to a Mac. Why ??

There are potentially differences between PC vendors, but using Windows won'y make a PC's WiFi HW any better designed. You're confusing detecting WiFi access points with displaying WiFi access points. Apple's SW won't necessarily show you every WiFI connection in the area if the noise is too high and the signal too weak for you to connect to it. You can run apps that show you every WiFI network.
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post #40 of 151
Quote:
Originally Posted by nishin View Post

Hi,

I totally agree with you. I have had a MacBook Pro for about 7 years now. First the PPC and then the Intel versions from Panther, through Tiger to Leopard. Never had a WiFi connection issue with Panther and Tiger.

But with the Intel MacBook Pro's with Leopard, I have started having issues with Wifi connectivity, whether using No Authentication/WPA/WPA2 in combination with a Linksys
Home router. The Mac would randomly connect, work for a while and then disconnect randomly.

Any attempt to reconnect would result in a "Connection Timed Out" message. I am not sure if they are using the same drivers/hardware between the Macbook Pro's and iPhone/iPad devices. In any case, after reading the above comments, I sincerely believe that Apple has serious issues with their WiFi implementation and really needs to get its act together and deliver a defect free product that works as expected, consistently.

Just for the record, a PC sitting next to my Mac can detect far more networks in a given area, compared to a Mac. Why ?? Is the Mac's WiFi implementation inferior ? How were they able to pass and retain WiFi certification ????

Apple, please get your act together so that your Apple fans are not driven away towards PCs or competitor devices, which are inferior in other aspects .

Thanks

Regards,
Nishi

I switched from Windows to Mac OS X because connecting to WiFi was always an issue (besides not being able to awake the Windows machine from sleep correctly...). Sit in an airport lounge and watch how long it takes Windows users to get connected and how quickly the Mac users are up and running...
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