Originally Posted by greg30127
Why? Is it unreasonable for people to want a company to properly and thoroughly
test their products before
they release them onto retail stores? I don't think it's unreasonable at all. Is it a common practice among manufacturers now? Unfortunately, no. But SHOULD it be? Yes! And it's certainly not "asinine" for us to want it.
Take digital cameras for a slightly off-topic example: In the late 1990s, so few models were released each year, the makers took more time to test them. You almost never heard of models hitting store shelves with defects. Today, each maker poops out 2 dozen models a year or more - you hear of defective lenses, dust inside the lenses when you get them, feature glitches, sensor glitches, etc etc.. all because they are not properly tested before released. The same goes for every computer maker including
Apple - they are so worried about profit and getting stuff out as quick as possible, they're using US to "test" the models for them, instead of doing it themselves... and no, it's not right.
Do many consumer electronics have defects in them these days? Yes. Is it asinine for us to expect better quality? No. We have but two ways however, to make this well known and heard to the manufacturers - don't buy the stuff when it first hits shelves, and when the first sign of any issue comes up, don't bother with waiting for firmware fixes or spending your $$ to ship them back to be repaired - just take it back for a refund and make the manufacturer deal with massive returns. Period.
Originally Posted by solipsism
Yes, it is absolutely asinine and unrealistic to expect that every single component built in every single factory along every single point of the process be tested by Apple before it touches your greasy hands. There is also a possibility of the shipment being jostled so hard that it caused issues so your suggesting that every single Apple product be tested means that Apple should open up every single box right before it touches your hands and test it thoroughly before giving it to you. You honestly can't see how testing every single product is impossible or how there will be issues will all CE at some point somewhere? What we should expect is Apple to continually work to lower the percentage of issues and to continue to offer a great policy if their are any.
I think it depends on how many issues there actually are. One of the problems with the internet is that it can allow a minor problem to get blown way out of proportion, especially with a technology release which early on will sell to tech savvy people who are big internet users.
It comes down to percentages. If say it's 0.1% of the devices that sold that have this wifi problem, then Solipsism is right, realistically there are going to be problems due to the impossibility of testing each individual component.
If it's say 5% of devices with the issue, Greg is right, Apple didn't test enough and were obviously content to let users find their bugs.
When all is said and done however, it all comes down to cost. I'm sure Apple would love a 0% return rate on the warranty, but that probably would mean testing all components individually, and costs would go through the roof. There is a happy medium to be struck.