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Steve Jobs on claims of international iPad deception: "Are you nuts?"

post #1 of 143
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Apple chief executive Steve Jobs this week continued to showcase his own flavor of public relations management, asking one supporter if he was insane to suggest the company had mislead international customers with regard to iPad availability.

Apple announced Wednesday that initial demand for the new device has been far higher than anticipated, causing the company to make "the difficult decision to postpone the international launch of iPad by one month, until the end of May."

"Although we have delivered more than 500,000 iPads during its first week, demand is far higher than we predicted and will likely continue to exceed our supply over the next several weeks as more people see and touch an iPad," Apple said. "We have also taken a large number of pre-orders for iPad 3G models for delivery by the end of April."

The announcement triggered widespread disappointment among international customers eager to get their hands on the groundbreaking device. But for some like Paul Shadwell, this disappointment soon bled into frustration and anger, prompting an email to Jobs over the matter.

In particular, Shadwell chastised the Apple co-founder for holding back international pricing information and details from customers while Americans prance around with their iPads. He also accused Jobs of repeating false claims regarding the timing of the international rollout just one week ago, when he told journalists at the iPhone 4.0 preview event that the iPad remained on track for an international launch in late April.

"Twice to my knowledge you have falsely stated international availability of the iPad and while I do not believe this is any fault of your own," Shadwell said in his email to Jobs, "I can imagine that you are not happy being shown as deliberately pulling the wool over the rest of the worlds eyes."

"Are you nuts?," Jobs responded. "We are doing the best we can. We need enough units to have a responsible and great launch."

In a report Thursday, Ovum research said it believes Apple will ship 13 million iPads globally by the end of 2011, but added that the company's decision to delay the international release may also reflect difficulty in ramping up production.

"The iPad is based on a number of high-end components, including its Apple-designed A4 processor and 9.7-inch LCD screen, which will take Apple's manufacturing partners time to produce in significant volumes," the firm said. "If Apple's tightly-managed supply chain is genuinely stretched by unexpected demand, Apple is sensible to push back its international launch and focus on the strong demand in its home market and on meeting existing pre-orders for the 3G version of the iPad."

For its part, AppleInsider was tipped off to Apple's plans to delay the international launch of the iPad a day before the company issued its media advisory on the matter. According to the source, Apple had become concerned about widespread WiFi connectivity issues reported with the first batch of devices and planned to investigate the matter more thoroughly before branching out with sales. AppleInsider could not verify the claims with any degree of certainty.

Those connectivity issues reported by users included weak Wi-Fi reception, dropped signals and difficulty connecting to a network. In response to some of those issues, Apple has set up a support document suggesting some of the problems are tied to third-party Wi-Fi routers that are dual-band capable.

The company recommended that users of these routers separate Wi-Fi network names to identify each band, such as adding G to the 802.11g network name, and N to the 802.11n network name. It is also recommended that both networks use the same security type, such as WPA. Should the issues persists, Apple suggests that users reset their network settings under Settings, General, Reset.
post #2 of 143
"Hear no evil, see no evil, do no evil."

Steve should just admit the deficits and be done with it, instead of letting his arrogance punch consumers in the face. There's only so much that consumers and developers are willing to take before they will abandon you.
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Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

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post #3 of 143
Quote:
Originally Posted by g3pro View Post

"Hear no evil, see no evil, do no evil."

Steve should just admit the deficits and be done with it, instead of letting his arrogance punch consumers in the face. There's only so much that consumers and developers are willing to take before they will abandon you.

If you had a great product people want, they may bitch but will certainly not abandon you... Abandon the iPad for what exactly?
post #4 of 143
Hahahahaha. Excellent response by Jobs. He could have just said Are you nuts and that's it.
post #5 of 143
Quote:
Originally Posted by ghostface147 View Post

Hahahahaha. Excellent response by Jobs. He could have just said Are you nuts and that's it.

Seriously. This guy in under the false impression that Apple is somehow required to release the iPad internationally at all. This entitlement mentality is out of control.
post #6 of 143
"There's only so much that consumers and developers are willing to take before they will abandon you."

Are you nuts?

The d-bag is complaining about NOT being able to BUY an iPad.
post #7 of 143
Paul Shadwell is a moron and I can't believe Steve responded in the first place.

Steve, put down the iPad already.
post #8 of 143
Quote:
Originally Posted by ghostface147 View Post

Hahahahaha. Excellent response by Jobs. He could have just said Are you nuts and that's it.

Polite too, I'd have said something far stronger!
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Use duckduckgo.com with Safari, not Google Search
Been using Apples since 1978 and Macs since 1984
Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
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post #9 of 143
Talk about entitlement mentality... It doesn't matter whether its the latest gear from Apple or the latest handout from the government, people really need to lose the entitlement attitude to everything. It's sick.
post #10 of 143
Do you know what, the respective argument aside – I think it's great that Steve Jobs takes the time to respond to these emails.

Good luck trying to get hold of other companies CEOs via email...
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post #11 of 143
In Canada we have started an "Apple Abandoned Us So We Are Abandoning Apple" campaign. We are asking people to come to our rallies with their Apple products that they will then toss into a huge bonfire.

Our first rally yesterday wasn't that great. Only 12 people showed up and they were throwing Zunes in the fire. I don't think they read the memo correctly.
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post #12 of 143
Quote:
Originally Posted by AppleInsider View Post

"Twice to my knowledge you have falsely stated international availability of the iPad and while I do not believe this is any fault of your own," Shadwell said in his email to Jobs, "I can imagine that you are not happy being shown as deliberately pulling the wool over the rest of the worlds eyes."

"Are you nuts?," Jobs responded. "We are doing the best we can. We need enough units to have a responsible and great launch."

I would have responded to Shadwell the same way -- though I probably would have opened with, "What kind of an idiot are you?" or "WHAT is wrong with you???" Apple's not trying to pull the wool over anybody's eyes with the iPad's release timeline; the muffins are done when the toothpick comes out clean. How darn impatient are these fools...

(Apple's an American company -- of course Americans are going to be prancing around with iPads first!! Ever heard the phrase "Coming to a theatre near you?" We don't see too many Hollywood premieres here in Baltimore, so -- obviously -- waiting patiently is part of the process.)
post #13 of 143
Quote:
Originally Posted by island hermit View Post

In Canada we have started an "Apple Abandoned Us So We Are Abandoning Apple" campaign. We are asking people to come to our rallies with their Apple products that they will then toss into a huge bonfire.

Our first rally yesterday wasn't that great. Only 12 people showed up and they were throwing Zunes in the fire. I don't think they read the memo correctly.

post #14 of 143
Quote:
Originally Posted by g3pro View Post

"Hear no evil, see no evil, do no evil."

Steve should just admit the deficits and be done with it, instead of letting his arrogance punch consumers in the face. There's only so much that consumers and developers are willing to take before they will abandon you.

I love how you keep wishing for the worst and pretending the sky is falling. It's cute. Insofar is living in some alternate reality is cute.
post #15 of 143
Quote:
Originally Posted by island hermit View Post

In Canada we have started an "Apple Abandoned Us So We Are Abandoning Apple" campaign. We are asking people to come to our rallies with their Apple products that they will then toss into a huge bonfire.

Our first rally yesterday wasn't that great. Only 12 people showed up and they were throwing Zunes in the fire. I don't think they read the memo correctly.

LOL that's great. I don't think you should abandon them though...nobody else has the balls to put out innovative products like Apple...don't punish them for having to work out the wrinkles.
post #16 of 143
People complaining about this should stop making a fool of themselves.
post #17 of 143
Quote:
Originally Posted by Quadra 610 View Post

I love how you keep wishing for the worst and pretending the sky is falling. It's cute. Insofar is living in some alternate reality is cute.

Are you living under a rock? Steve Jobs pretty much gave developers the middle finger last week by denying developers from writing their programs originally in a non original language.

Now Steve Jobs is giving the finger to this customer for merely questioning Apple's delays.

Apple needs to be a little more diplomatic.
Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

Ste...
Reply
Fragmentation is not just something we have to acknowledge and accept. Fragmentation is something that we deal with every day, and we must accept it as a fact of the iPhone platform experience.

Ste...
Reply
post #18 of 143
Quote:
Originally Posted by moracity View Post

Seriously. This guy in under the false impression that Apple is somehow required to release the iPad internationally at all. This entitlement mentality is out of control.

Totally. He will have to wait until Apple is ready to give his country the iPad. He has no entitlement to it, but he thinks that Steve is trying to mislead him.

That's just nuts.
post #19 of 143
http://stevecheney.posterous.com/the...tical-platform

Possible explanations re Xcode requirements.

"By telling developers to move to XCode tools, Apple is setting the stage to potentially switch architectures".
post #20 of 143
Quote:
Originally Posted by bdkennedy1 View Post

Paul Shadwell is a moron and I can't believe Steve responded in the first place.

Steve, put down the iPad already.

I agree, who is this guy and why does anyone care, his email was not worth the time of day...

It seems like Jobs on random days decides to respond to emails like this. Unlike most CEO who would never respond to anyone's email.

I bet this guy frames that email
post #21 of 143
Quote:
Originally Posted by g3pro View Post

"Hear no evil, see no evil, do no evil."

Steve should just admit the deficits and be done with it, instead of letting his arrogance punch consumers in the face. There's only so much that consumers and developers are willing to take before they will abandon you.

You sound like you've got some serious issues there with SJ, buddy. Comes through in every post of yours. If you can't say something decent (or at least value-added), perhaps you should consider not saying anything at all?

It's getting really tiresome.
post #22 of 143
Quote:
Originally Posted by fishstick_kitty View Post

LOL that's great. I don't think you should abandon them though...nobody else has the balls to put out innovative products like Apple...don't punish them for having to work out the wrinkles.

We have decided to shorten our campaign's name to "We Are Abandoning Apple" or "Waaa".

New rally next week.

Apple is doomed.
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post #23 of 143
Before the decision is made to delay the iPad, they are going to stay the track on the late April release! Just because he said one day "late April" and the next day he says "late May" does not mean he was being deceptive! it just means the decision point for pushing back the release was between the two statements!

Comon people this is a business and Jobs has a company to run! Do you really think he is out to screw any particular section (international) of the market! ?!?!?!?!

KRR
post #24 of 143
Quote:
Originally Posted by g3pro View Post

Are you living under a rock? Steve Jobs pretty much gave developers the middle finger last week by denying developers from writing their programs originally in a non original language.

No way. Devs have to write apps for the iDevice and no other. If they want a version for competing platforms, they need to write it separately from the iDevice app.

That is not giving developers the middle finger.

Instead, it is to make sure that the iDevice app is the highest possible quality. And that if it gets rejected by the app store, the dev will not be able to just turn around and release it somewhere else.

I think that Apple's policy is to ensure the best user experience on their devices.
post #25 of 143
Quote:
Originally Posted by Maestro64 View Post

I agree, who is this guy and why does anyone care, his email was not worth the time of day...

It seems like Jobs on random days decides to respond to emails like this. Unlike most CEO who would never respond to anyone's email.

I bet this guy frames that email

SJ is criticized for his "arrogance."

Then when he sits down to answer individual e-mails (assuming he's the one doing it) and addresses customers' concerns he's accused of something else.

Chances are, SJ knows exactly what he's doing, why he's doing it, and what the outcome will be. It's all intended, all plotted out, all part of a well thought-out plan.
post #26 of 143
Would Steve have been over the top to reply...

"YOU WANT THE TRUTH?!!?!? YOU CAN'T HANDLE THE TRUTH!"
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post #27 of 143
So this guy would rather it launch and not get one because there aren't enough, than to wait and actually get one at a delayed launch. The result is the same. One outcome makes Apple look bad, the other does not.
post #28 of 143
He should have said, "no iPad for you!"

Steve, the iPad Nazi.
post #29 of 143
Quote:
Originally Posted by island hermit View Post

In Canada we have started an "Apple Abandoned Us So We Are Abandoning Apple" campaign. We are asking people to come to our rallies with their Apple products that they will then toss into a huge bonfire.

Our first rally yesterday wasn't that great. Only 12 people showed up and they were throwing Zunes in the fire. I don't think they read the memo correctly.

I was going to throw my Zune on the fire but stopped because I didn't want to lose all my Amazon.ca downloaded MP3s... Then I remembered we still CAN'T download Amazon.ca MP3s.
post #30 of 143
Verily, this is the same Steve Jobs that was ousted from Apple in the 80s.
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post #31 of 143
In keeping with the whole entitlement thing, what makes you think that Apple should make it possible for developers to develop apps in whatever environment they want? Apple is trying to do what they always have done - preserve the user experience which is the reason that people buy Apple products in the first place. Remember when Apple told people to start using Xcode before they switched platforms? This was to help all the developers transition their stuff easier because it was all on one unified environment. It's much easier to make a technology transition strategy when you have all your developers running the same development tools.

Although I don't always agree with the vibe that comes across, I do agree that Apple has the right to do whatever they want with the development of their products and if you don't like it then voice that by not purchasing or supporting them. Something tells me that there are several people willing to take your place in line.
post #32 of 143
from day one the haters said.. it's a big ipod touch. why would anyone want one?

during the keynote, Jobs said you have to use it to appreciate it (so did all the initial reviewers that were at the announcement event).

what were you all expecting? there are 500k units on the street.. and I'd say on average at least 5 people (other than the owner) got to see them. let's say 2 of those 5 decide to buy. that's another million units pre-ordered.

i think apple miscalculated the adoption rate once the intital batch hit the street.

i've had one since the 12th. every single person i've showed it to was impressed.. they said oh, now I get it.. the mechanics are the same as a touch, but it's an entirely new user experience. interestingly, a lot of parents said "my kids will love this".. (sure.. it's for the kids)

i predicted a "sleeper" hit.. sales will be driven by hands on or word of mouth.. the pictures/videos don't do it justice and cannot convey usage... you forget you're using a computer.

there were no lines to speak of (not like the phone lines anyway) on the 3rd because the mechanics were not new.. then people got to touch them - there are lines now.. just in the form of pending orders.
post #33 of 143
This might be another problem for Apple . Israel banning the IPad from entering the country. Strange story.

http://www.google.com/hostednews/ap/...1MkBQD9F3K6B01
post #34 of 143
Quote:
Originally Posted by Clive At Five View Post

Verily, this is the same Steve Jobs that was ousted from Apple in the 80s.

... and look how that turned out...
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post #35 of 143
Quote:
Originally Posted by Clive At Five View Post

Verily, this is the same Steve Jobs that was ousted from Apple in the 80s.

And your point is?
post #36 of 143
Quote:
Originally Posted by g3pro View Post

Are you living under a rock? Steve Jobs pretty much gave developers the middle finger last week by denying developers from writing their programs originally in a non original language.

Now Steve Jobs is giving the finger to this customer for merely questioning Apple's delays.

Apple needs to be a little more diplomatic.

Feel free to go buy a WePad and a Droid. Apple pisses you off? Vote with you wallet, but don't whine like a spoiled brat.
post #37 of 143
Quote:
Originally Posted by island hermit View Post

we have decided to shorten our campaign's name to "we are abandoning apple" or "waaa".

rtfl!
post #38 of 143
Quote:
Originally Posted by g3pro View Post

"Hear no evil, see no evil, do no evil."

Steve should just admit the deficits and be done with it, instead of letting his arrogance punch consumers in the face. There's only so much that consumers and developers are willing to take before they will abandon you.

Are you nuts? That "consumer" and his wild, unsubstantiated conspiracy theory deserved a knuckle sandwich from SJ, not a mea culpa. And your pompous pronouncement about consumers and developers is truly laughable.
post #39 of 143
Quote:
Originally Posted by g3pro View Post

Steve should just admit the deficits and be done with it, instead of letting his arrogance punch consumers in the face.

What does that even mean?
post #40 of 143
Quote:
Originally Posted by anonymouse View Post

What does that even mean?

It means "I hate Apple".
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