or Connect
AppleInsider › Forums › Mac Hardware › Current Mac Hardware › Unexpected delays slow delivery of custom-built MacBook Pros, Apple says
New Posts  All Forums:Forum Nav:

Unexpected delays slow delivery of custom-built MacBook Pros, Apple says

post #1 of 84
Thread Starter 
Users who have purchased Apple's new 15-inch MacBook Pro models with build-to-order options have been notified that their shipments are delayed.

A number of customers who ordered new MacBook Pros the day they were released were originally quoted ship dates within a few weeks. Now, those customers have told AppleInsider, those orders have been pushed back to early May.

One customer ordered a custom configuration MacBook Pro with the antiglare screen and extra memory on the day the hardware was released. While it was originally scheduled to be delivered between April 20 and 26, it has now been pushed back to between April 30 and May 6. Another customer who ordered a Core i7 15-inch MacBook Pro with antiglare and 8GB of RAM saw their shipment delayed to May 3.

Standard configurations of all the new MacBook Pro models, without the antiglare screen or other custom options, are still listed on Apple's online store as shipping within 24 hours. Any custom 15-inch MacBook Pro appears to have a wait time of 5-7 days, while adding the antiglare option to the 17-inch model results in a wait of 1-3 days for shipping.

The 15-inch MacBook Pro now has three display options, with the standard model carrying a 1440x900 pixel LED-backlit glossy screen. That can be upgraded to a 1680x1050 resolution for another $100, and the antiglare option at a higher resolution will cost customers an additional $150.

The antiglare display for the 17-inch MacBook Pro costs an extra $50. Both it and the glossy display are 1920x1200 pixel LED-backlit LCD screens.



Apple's new MacBook Pros equipped with Intel Core i7 and Core i5 processors were released earlier this month. They feature new, proprietary automated graphics switching technology that maximizes battery life.

Neither the antiglare display nor the Core i5 and Core i7 processors are available on the low-end 13-inch MacBook Pro. That model features Nvidia's 320M GPU, an integrated graphics chipset made especially for Apple. It does not utilize the graphics switching featured on the high-end notebooks.



Initial demand for the machines was said to be strong, particularly with the low-end 13-inch model, which one analyst noted sold out in some locations on the first day of availability.

Pricing and availability for Apple's new professional line of notebooks can be found in AppleInsider's Mac Pricing Guide, included below:

post #2 of 84
Weird. I did not order the first day, selected a 17" with antiglare, and my laptop is on the truck for delivery today. It actually shipped MUCH earlier than their estimates (April 26-30 for delivery).
post #3 of 84
Tegeril,

It's the high-res antiglare 15" that's being delayed; not the 17". That's b/c all of the 17" have the same resolution LCD, while the 15" is 1440x900 default with the 1680x1050 upgrade option. I originally ordered the high-res antiglare 15" online. When it hadn't shipped in a few days, I went to great lengths to find an Apple store with some models in stock. Luckily, the model I wanted (the highest end 15" with high-res antiglare screen and no other customizations) was in stock at *1* of the many Apple stores in the the MD/VA area. I picked it up last Thurs. and have been happy with it ever since. I would be dying if the MBP I ordered on the day of release still hadn't arrived yet (none-the-less shipped)!.
post #4 of 84
Ordered the morning when it was announced and was delivered Wed. Apr 21. That's a high-res 15" i7 with 8GB. Strangely enough, a high-res 15" i5 with 4GB that was on the same order came a day later.
post #5 of 84
I ordered when the new models were released. Just got the "sucks to be you" email from Apple this morning. Copied from Apple's website:

MBP 15.4/2.66/CTO
Z0J6
\t \t
2.66GHz Intel Core i7
8GB 1066MHz DDR3 SDRM - 2x4GB
512GB Solid State Drive
SuperDrive 8X DL
MBP 15" HR Glossy WS Display
No iWork preinstalled
No Final Cut Express preinstd
No Aperture Preinstalled
No Logic Express Preinstalled
No FileMaker Preinstalled
No MSO preinstalled
No DVI Adapter
Mini DisplayPort - VGA Adapter
Keyboard/Users Guide
Country Kit
\t\t\t\t\t\t
Ships: 5 - 7 business days \t\t\t\t\t\t
Delivers: May 3 - May 7
I have seen the future, and it's my mac mini server. I love that little guy...
Reply
I have seen the future, and it's my mac mini server. I love that little guy...
Reply
post #6 of 84
Another data point: I'm typing this on my 15" high-res antiglare. I ordered it about half an hour after the Apple store came back up, and it arrived on Monday. So at least some of them have shipped.
post #7 of 84
Actually, I hope the 'unexpected delay' is another way of saying millions (and MILLIONS) of new MBPs were ordered and Apple can't keep up with demand and this quarter they'll be posting even more ridiculous blow-out numbers
post #8 of 84
Quote:
Originally Posted by Tegeril View Post

Weird. I did not order the first day, selected a 17" with antiglare, and my laptop is on the truck for delivery today. It actually shipped MUCH earlier than their estimates (April 26-30 for delivery).

Consider yourself lucky. I ordered a 15" hires antiglare the day they were released and got a shipment estimate for April 22.-23. According to the TNT tracking number, it actually did leave the factory on April 17th and then got stuck at Pudong Int'l Airport on the 19th. No word ever since then. I understand they couldn't fly because of Eyjafjallajökull (the bloody volcano), but according to the TNT newsletter, they're back to normal schedule for several days now. I'd expect the shipment to at least move on now...

Somehow Murphy really likes me, the last MBP I ordered took 3 weeks to arrive, instead of the estimated 7 days. Guess I can only wait and hope that it will eventually arrive before the next generation is out.
Matyoroy!
Reply
Matyoroy!
Reply
post #9 of 84
Just to reiterate the point other commenters are making, the delay is with the HIGH-RESOLUTION displays, not with anti-glare, but since the anti-glare only comes in high-res it also affects them.

Also, if you opt for the base model 15" MBP it's ONLY 1-3 days for anti-glare while it's 5-7 days for the high-res glossy.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #10 of 84
Ordered 15" lowest config with anti-glare online on Saturday night 4/17 and it was delivered yesterday.

It is FAST!
post #11 of 84
Ordered a 15" i7 high res glossy model on the day that they were announced. Apparently I should get it by 5th May.

Stupid ash could.
post #12 of 84
Well I guess I was lucky. I ordered the 15" i7 HR anti-glare with 8GB ram the day it was released, and it arrived 20 April 2010.
post #13 of 84
Quote:
Originally Posted by nomad421 View Post

Tegeril,

It's the high-res antiglare 15" that's being delayed; not the 17". That's b/c all of the 17" have the same resolution LCD, while the 15" is 1440x900 default with the 1680x1050 upgrade option. I originally ordered the high-res antiglare 15" online. When it hadn't shipped in a few days, I went to great lengths to find an Apple store with some models in stock. Luckily, the model I wanted (the highest end 15" with high-res antiglare screen and no other customizations) was in stock at *1* of the many Apple stores in the the MD/VA area. I picked it up last Thurs. and have been happy with it ever since. I would be dying if the MBP I ordered on the day of release still hadn't arrived yet (none-the-less shipped)!.

Ooo, my mistake, reading comprehension fail

Also for the shipping curious, my laptop did this:
Shanghai -> Alaska -> New Jersey -> Massachusetts.
post #14 of 84
I ordered my Mac book pro on the first day it is ful spec here are the details:

2.66GHz Intel Core i7
8GB 1066MHz DDR3 SDRM - 2x4GB
500GB Serial ATA Drive @ 7200
SuperDrive 8X DL
MBP 15"HR Antiglare WS Display[/COLOR]

It still has not arrived ans it has a estimated delivery date for the 5th may an absolute joke.
Not only have i had to wait an extremely long time for these laptops to be released i now have to suffer further delays. And with this Volcanic ash that has hit the UK god knows when i will actually get it. they sent me this

Dear ....
We are happy to inform you that your order is in transit however we are experiencing some
unexpected delays in delivering your order.
This is due to ongoing air traffic disruptions across Europe.
Your business is very important to us and we regret any inconvenience this may cause.
Visit online Order Statusto view the most up-to-date status of your order.
Kind regards,
Apple Online Store Support


This laptop is doomed!!!
post #15 of 84
I ordered a 2.4GHz 15" with hi-res Anti-Glare this past Friday, and it arrived a day early (Wednesday) this week. The only other option was a 500GB 7200rpm drive.
post #16 of 84
Is the edge around the display nicer and more refined on these anti-glare MBPs than on the previous ones?
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #17 of 84
I ordered a MBP 17', i7 with 8GBs RAM, 500GB HD @ 7200RPM, and HR Antiglare screen through the Small Business unit at my local Apple store on Friday, April 16.

The order did not even show up in the system until Tuesday, April 20.

I called 800 My Apple and asked the usual WTF? type of questions.

This morning I just got the email that my new MBP shipped from Shanghai and will arrive on Wednesday, April 28.

This waiting for Godot stuff is really hard!


I think it is fairly safe to say that they had much lower expectations for this release and are getting slammed with orders at this point.
Pity the agnostic dyslectic. They spend all their time contemplating the existence of dog.
Reply
Pity the agnostic dyslectic. They spend all their time contemplating the existence of dog.
Reply
post #18 of 84
Quote:
Originally Posted by solipsism View Post

Is the edge around the display nicer and more refined on these anti-glare MBPs than on the previous ones?

Mine (17" anti-glare with SSD) has not arrived yet, but the one I saw at my reseller looked absolutely identical to the previous generation (same bezel).
post #19 of 84
I ordered the 2.66 i7 with 8gb ram, 500gb @ 7200 rpms, and the Hi-Res antiglare screen last Friday (3 days after release) and I was given a quote time of 5-7 business days to ship. It hasn't shipped yet, I just hit the 5 day window as of today. I haven't received any sort of delay email from Apple.
post #20 of 84
Quote:
Originally Posted by dreyfus2 View Post

Mine (17" anti-glare with SSD) has not arrived yet, but the one I saw at my reseller looked absolutely identical to the previous generation (same bezel).

Okay, I must have been comparing it to the pre-glass displays (still used in the MBA) that don't have a black rubber ring between the top case and metal bezel.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #21 of 84
I custom ordered a 17" MacBook Pro with i7 processor and the anti-glare option. I placed the order minutes after the Apple store was open following the availability of the new models. The MacBook Pro arrived just under a week from placing the order (delivery of April 19th from a delivery of April 13th). This Mac is AWESOME. This a replacement for an ancient (but still very useful) PowerBook G4 1.3GHz 17". A definite upgrade!!!
post #22 of 84
I have a ship date of April 30 for my 15", i7, anti-glare, 8 gigs, 7200 rpm drive. I ordered last Friday from a local vendor - not Apple store. The applecare package arrived this past Tuesday.
post #23 of 84
Quote:
Originally Posted by Tegeril View Post

Ooo, my mistake, reading comprehension fail

Also for the shipping curious, my laptop did this:
Shanghai -> Alaska -> New Jersey -> Massachusetts.

Looking at the tracking info:

Code:

19 Apr 2010 09:10:00 Pudong International Airport Delay Due To Bad Weather. Recovery Action Underway
18 Apr 2010 16:56:57 Pudong International Airport Shipment In Transit.
18 Apr 2010 08:59:27 Pudong International Airport Shipment Received At Transit Point.
17 Apr 2010 23:47:00 Shanghai Shipment In Transit.
17 Apr 2010 23:33:32 Shanghai Shipment In Transit.



I think mine is taking a detour over Mars. Recovery Action sounds to me like they lost it, too, they should change the wording there.

Grump
Matyoroy!
Reply
Matyoroy!
Reply
post #24 of 84
I ordered a 15" BTO anti-glare hi-resolution (i7/w/7200HD and 8mb RAM) within 4 hours of the release. Arrived 6 days later - on Monday, April 19th/Early AM - in NYC via FedEx and that was without paying for expedited delivery.
post #25 of 84
Quote:
Originally Posted by WelshDog View Post

I have a ship date of April 30 for my 15", i7, anti-glare, 8 gigs, 7200 rpm drive. I ordered last Friday from a local vendor - not Apple store. The applecare package arrived this past Tuesday.

Applecare came in a separate package?

I've never ordered it before but I did with my MBP...
post #26 of 84
This is odd as there seems to be no pattern for delays. I ordered a 15" CTO i7 with a hi-res screen and 7200 RPM drive the day after they were announced. It arrived two days ago (Wednesday) from China.

I'm in California. I wonder if it's related more to the Volcanic ash than to the actual product.
post #27 of 84
Hopefully Apple will see this demand for anti-glare displays and make it a BTO for the 13" MBP.
But I'm not holding my breath.

As an aside, I kind of wish anti-glare didn't require going hi-res.
For old farts like me, the standard 15" anti-glare resolution from the previous gen MBP was fine.
post #28 of 84
The ship date of the 15" MacBook Pro i5 w/ optional WSXGA screen (w/o antiglare) was 3 business days (Hong Kong on-line store). I didn't place my order then because I wanted the delivery to meet my travel schedule.

When I was placing my order in 4/18, the ship date became 5 to 7 business days. It still met my schedule so I placed my order, but the ship date became 4/28 to 4/30 after finished my payment. It's a whole 12-days for me to wait. No matter what happened, I don't like it at all.
post #29 of 84
Well I ordered 2 MacBook Pro 17" i7 7200 rpm 500gb drive with Antiglare through the online Business Store, on the 13th at 12:30pm. I still have "not yet shipped" on the order. I have called Apple several times, but nobody can tell me exactly why they have not shipped (even though other exact configs ordered after mine have). All they have done is refunded the overnight shipping charge. This is so frustrating.
post #30 of 84
I ordered a i7 hires 15" with the nonglossy coating on April 14, and it came on April 21. Are we sure that is the real reason?
post #31 of 84
Quote:
Originally Posted by G-News View Post

Looking at the tracking info:

Code:

19 Apr 2010 09:10:00 Pudong International Airport Delay Due To Bad Weather. Recovery Action Underway
18 Apr 2010 16:56:57 Pudong International Airport Shipment In Transit.
18 Apr 2010 08:59:27 Pudong International Airport Shipment Received At Transit Point.
17 Apr 2010 23:47:00 Shanghai Shipment In Transit.
17 Apr 2010 23:33:32 Shanghai Shipment In Transit.



I think mine is taking a detour over Mars. Recovery Action sounds to me like they lost it, too, they should change the wording there.

Grump

Something similar happened to me.

April 13: Ordered
April 15: Shipped from Shanghai
April 17: Received in Anchorage, Alaska
NOTHING IN THE SIX DAYS SINCE THEN.

Fed Ex called and told me they don't know where it is, and to contact Apple. I called Apple, and they said they need to wait 3 business days (until Tuesday April 27th) to see if it gets delivered. If not, they'll send me another one and investigate it. *Sigh*

I realize that with the tens of millions of packages sent around the world, some are bound to get delayed...but if I spend $2000 on something, I expect it to get to me on time.

Custom Order: 15" 2.4 GHz i5, 4GB RAM, 320 GB HDD, Hi-Res Glossy Display
post #32 of 84
I ordered the i7 15" Hi-Res Anti-Glare model a week ago (last Friday, the 16th) with no change in status.

I think Apple under-estimated how popular the anti-glare option would be.
post #33 of 84
Quote:
Originally Posted by bryanl View Post

I ordered a i7 hires 15" with the nonglossy coating on April 14, and it came on April 21. Are we sure that is the real reason?

Did you change anything, such as the memory or hard drive speed? I think they had a built-up stock of anti-glare models in standard config, which is why they could ship those out so fast.
post #34 of 84
Quote:
Originally Posted by bryanl View Post

I ordered a i7 hires 15" with the nonglossy coating on April 14, and it came on April 21. Are we sure that is the real reason?

Same here - BTO 15" i7 with hi-res antiglare, 8gb ram, 7200rpm hard drive - ordered April 14th, in hand from FedEx April 21st.
post #35 of 84
Ordered my 15 inch MBP a couple of days after launch, got it in 4 days. Specced with 15 inch hires antiglare display, 8GB of ram and 512GB SSD.

I don't think it is a delay, more like they ran out of stock.
post #36 of 84
I ordered my 15", i7, HD, 7200 rpm glossy screen (can't help it, I like shiny things) on release day and it took until the 20th, with expedited shipping, but it made it here.

I guess I was lucky.
post #37 of 84
I just got my custom 15" HD screen MB Pro yesterday, no delays. The only issue is that my 1TB WD Scorpion Blue fits perfectly in it, but is not recognized? Not sure if it is a firmware issue or a power drain, but I am bummed!
post #38 of 84
Quote:
Originally Posted by scvbass3 View Post

Same here - BTO 15" i7 with hi-res antiglare, 8gb ram, 7200rpm hard drive - ordered April 14th, in hand from FedEx April 21st.

I ordered (in USA) 17 I7, 8G, non-glare with 512SSD on April 15, scheduled to arrive April 23, arrived yesterday. Maybe 17 are easier to get?
post #39 of 84
Ordered the following on April 15th, 2010:

2.66GHz Intel Core i7
8GB 1066MHz DDR3 SDRM - 2x4GB
500GB Serial ATA Drive @ 7200
MBP 15"HR Glossy WS Display

Shipped on 4/19/2010 and recieved on 4/21/2010.

Shipping route was:

FedEx Shanghai -> Memphis -> Detroit -> my local fedex hub -> my house by 10:30am.
post #40 of 84
Quote:
Originally Posted by G-News View Post

Looking at the tracking info:

[CODE]19 Apr 2010 \t09:10:00 \tPudong International Airport \tDelay Due To Bad Weather. Recovery Action Underway

Mine just says "NATURAL DISASTER".
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Current Mac Hardware
AppleInsider › Forums › Mac Hardware › Current Mac Hardware › Unexpected delays slow delivery of custom-built MacBook Pros, Apple says