Originally Posted by rhyde
Is it just me, or does this sound like a way to get the employees to pay for their own computers? I got the distinct impression from the article that the Mac users were buying their own computers (in addition to providing their own tech support).
It is not that the employees will pay for their own machines there is to be compensation for the purchase but as of yet the amount and frequency are unknown.
The tech support is moving to a self service model. This is evolving and not fully determined as of yet.
Like most companies the tech support is currently done mostly "off shore". For me doing it myself has to be easier then the pain of the language and culture confusion.
The folks are well trained but the communication is difficult. There is a difference between speaking English and understanding American communication especially when one is frustrated with a problem on their system.
It is a good program and there is good effort behind it. It will evolve to succsess.